I placed an online order ahead, waited behind 4 cars, get to the window, she asks me to pay when I ordered ahead, she then disappears for 2 minutes then comes back and asks me to circle around, then to wait in a 2 car line, doesn’t acknowledge me when I come around and then I proceed to wait like I was before. So far this has been one of the worst experiences ever which is why I don’t come to Taco Bell, and my food was lukewarm, service was awful and the only reason is because my girlfriend likes it, if I could I would leave -5 stars.
Atmosphere: 1
Food: 3
Service: 1
Robert Luther
Good place
Atmosphere: 5
Food: 5
Service: 5
Lourdes Barrington
The people that were there need to be trained better for customer service. The food is always cold and they’re possibly making mistakes and being rude about it.
Atmosphere: 1
Food: 1
Service: 1
Steph_Lee 1229
Came here a week ago and loved it! 1000/10 would visit again!
Atmosphere: 5
Food: 5
Service: 5
Moises Castillo
Ordered taco bell on uber eats, im originally from Long Island and never had problem with portions however. The discovery box i ordered was the more depressing taco bell order i’ve ever eaten. The redhot burrito was light as a feather, the meat was all the way at the bottom so i was eating fritos the entire time. The chalupa was just sad, they missed the sour cream by a long shot and there was barely any meat. The taco was full of cheese and lettuce and had a mere sliver of ground beef. The cinnamon twists weren’t coated in cinnamon at all. Honestly skip this location, the only thing that wasn’t messed up was the baja blast.
Food: 1
De King Vibez
Worst fastfood in the world.. too slow and nonchalant (you could literally wait for a cashier for hours before they attend to you coz they assume everyone in the lobby is a delivery driver).. a very terrible place
Atmosphere: 1
Food: 1
Service: 1
karilyn camp
Sign drive-through for over five minutes never greeted Customer Service really starting to suck at this establishment
Service: 1
M
Took 15 minutes to get food.. got food poisoning.. cool right? ... I thought it was cool..
Atmosphere: 3
Food: 1
Service: 1
Stephen Matatia
I am in utter disgust at my experience tonight. I was sitting at the drive through for 7-10 minutes shifting forward and backwards trying to place an order while calling out "hello" at the order area. After 7-10 minutes were up I drove up to the take out windows. I was greeted by an employee who looked stoned out of his mind. When I told him what happened he told me "the sensor didn't read you there. I told him that isn't true because I purposely put my car in forward and reverse numerous times incase that would be the case. He told me I needed to get back in line. (Keep in mind I was the only person there when I arrived and by the time I was up to the window there were 5 cars in the lineup behind me. When I told him that I am not waiting anymore and I would like to order, he told me i couldn't order there. When I asked to speak to a manager, the "manager" talked to me. I explained to her what happened as she was barely listening to me. When I told her that I definetly shouldn't have to go back in line and wait and that it was on them she rudely replied "what do you want?" I was absolutely mortified how I was treated. Fast food or not you are in the service industry and when you screw up you make it right. I left hungry and disgusted how they could treat someone like that.
The main st. Poughkeepsie location rarely gets my order right!! The food is as usual.
Atmosphere: 3
Food: 3
Service: 4
Sadiya
First time Not bad
Em Elizabeth
Perhaps this is a doordash issue, but why are you not displaying breakfast options? It's only 10:15. Very annoying.
Imari
Honestly? The photos (and a video I can’t upload) say enough. But this experience became all the more insulting when I called to express my feelings about the Cantina tacos and was met with a gaslighting male employee. Other than the usual dismissive tone, he kept trying to insinuate my Dasher sat idle or delivered multiple orders and “that’s why your order is soggy, sorry.” Sir? No. Displacing the blame onto your third party delivery service when entirely broken shells is not a one off with this location is laughable. I was then put on the phone with another male who claims he is a manager and it is his first day at this location. He said I can come in tomorrow (12/23) to have it re-done for free so I will be stopping by and will update accordingly. Whoever the first male was lied though, as I asked if I could speak to a manager or team leader of sorts when I first called and he said he was. He was not and now his dialogue with me makes more sense. If the other location wasn’t literally at the mall, I’d stop going here altogether. No bueno.
I placed an online order ahead, waited behind 4 cars, get to the window, she asks me to pay when I ordered ahead, she then disappears for 2 minutes then comes back and asks me to circle around, then to wait in a 2 car line, doesn’t acknowledge me when I come around and then I proceed to wait like I was before. So far this has been one of the worst experiences ever which is why I don’t come to Taco Bell, and my food was lukewarm, service was awful and the only reason is because my girlfriend likes it, if I could I would leave -5 stars.
Atmosphere: 1
Food: 3
Service: 1
Good place
Atmosphere: 5
Food: 5
Service: 5
The people that were there need to be trained better for customer service. The food is always cold and they’re possibly making mistakes and being rude about it.
Atmosphere: 1
Food: 1
Service: 1
Came here a week ago and loved it! 1000/10 would visit again!
Atmosphere: 5
Food: 5
Service: 5
Ordered taco bell on uber eats, im originally from Long Island and never had problem with portions however. The discovery box i ordered was the more depressing taco bell order i’ve ever eaten. The redhot burrito was light as a feather, the meat was all the way at the bottom so i was eating fritos the entire time. The chalupa was just sad, they missed the sour cream by a long shot and there was barely any meat. The taco was full of cheese and lettuce and had a mere sliver of ground beef. The cinnamon twists weren’t coated in cinnamon at all. Honestly skip this location, the only thing that wasn’t messed up was the baja blast.
Food: 1
Worst fastfood in the world.. too slow and nonchalant (you could literally wait for a cashier for hours before they attend to you coz they assume everyone in the lobby is a delivery driver).. a very terrible place
Atmosphere: 1
Food: 1
Service: 1
Sign drive-through for over five minutes never greeted Customer Service really starting to suck at this establishment
Service: 1
Took 15 minutes to get food.. got food poisoning.. cool right? ... I thought it was cool..
Atmosphere: 3
Food: 1
Service: 1
I am in utter disgust at my experience tonight. I was sitting at the drive through for 7-10 minutes shifting forward and backwards trying to place an order while calling out "hello" at the order area. After 7-10 minutes were up I drove up to the take out windows. I was greeted by an employee who looked stoned out of his mind. When I told him what happened he told me "the sensor didn't read you there. I told him that isn't true because I purposely put my car in forward and reverse numerous times incase that would be the case. He told me I needed to get back in line. (Keep in mind I was the only person there when I arrived and by the time I was up to the window there were 5 cars in the lineup behind me. When I told him that I am not waiting anymore and I would like to order, he told me i couldn't order there. When I asked to speak to a manager, the "manager" talked to me. I explained to her what happened as she was barely listening to me. When I told her that I definetly shouldn't have to go back in line and wait and that it was on them she rudely replied "what do you want?" I was absolutely mortified how I was treated. Fast food or not you are in the service industry and when you screw up you make it right. I left hungry and disgusted how they could treat someone like that.
SLow but correct and good
Restaurantji Recommends
Slow service.
Atmosphere: 4
Food: 5
Service: 3
The main st. Poughkeepsie location rarely gets my order right!! The food is as usual.
Atmosphere: 3
Food: 3
Service: 4
First time Not bad
Perhaps this is a doordash issue, but why are you not displaying breakfast options? It's only 10:15. Very annoying.
Honestly? The photos (and a video I can’t upload) say enough. But this experience became all the more insulting when I called to express my feelings about the Cantina tacos and was met with a gaslighting male employee. Other than the usual dismissive tone, he kept trying to insinuate my Dasher sat idle or delivered multiple orders and “that’s why your order is soggy, sorry.” Sir? No. Displacing the blame onto your third party delivery service when entirely broken shells is not a one off with this location is laughable. I was then put on the phone with another male who claims he is a manager and it is his first day at this location. He said I can come in tomorrow (12/23) to have it re-done for free so I will be stopping by and will update accordingly. Whoever the first male was lied though, as I asked if I could speak to a manager or team leader of sorts when I first called and he said he was. He was not and now his dialogue with me makes more sense. If the other location wasn’t literally at the mall, I’d stop going here altogether. No bueno.
Atmosphere: 3
Food: 2
Service: 1
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