Baskin-Robbins

10962 Francis Lewis Blvd, Jamaica
(929) 232-1471

Recent Reviews

madison

i wish i could leave zero stars. i was able to bear with the fact that the workers took so long but the ice cream tasted expired the lady tried to tax my mom for something we didn't pay for. so

Atmosphere: 1

Food: 1

Service: 1

Geeta Ram-Sum

This Dunkin/baskin robins is horrible! I wish I could give 0 stars. They do not know how to make milkshakes or cappuccino blast or any type of shakes. First of all when you’re making any shake you need to add ice to blend. Two different women took turns on making a cappuccino blast for me both times it was the consistency of coffee very watery not smooth or frosty I kept telling them this is not a cappuccino blast I got fed up and said if u can’t make that just make me a regular vanilla shake. So again she added one scoop of ice cream and then milk and blended ( No Ice) I felt like I was drinking milk with sugar. I didn’t bother to waste my time on them . So I pretty much wasted $7 on something I didn’t want. CEO of Dunkin/Baskin Robins please train your employees!

greg m

I wish I could give this location zero stars! THE ABSOLUTE WORST! The most incompetent staff I have ever had the displeasure of dealing with. I ordered 6 ice creams all different flavors and over $15 in additional toppings and none of the order was correct! They gave us all chocolate ice cream and no toppings! We were missing everything we ordered and given toppings we did not ask for! I called the location to ask what happened l-I called 3x and no one answered the phone. Totally unacceptable! Stay away from this location.

Vintage Peppermint

These people are so cheap. DO NOT ORDER ON UBER OR DOORDASH. These clowns gave me 7 gummy bears and one cherry. It’s called TOPPINGS with an S NOT topping. Your business will NOT last being cheap and nasty.

Os Os

I'm a usual Customer for this store. But Today at 11:55 am, I stopped by to get my usual Milkshake and Double scope ice cream, I wasn't able to get it due to these two workers that are working. This lady refused to make milkshake just because its cold and she is sick, and the other guy didn't even try to take the order. This is very unAcceptable for usual customers like us. I urge the management to take action and get rid of these type workers as it will only effect the business.

GK Dor

Came at 1045 and they’re already closed for the day when it says open till 11. Guy looked at me and shrugged, told me to leave.

Carmen Almonte

This place is disgusting. I paid $6+ for a Pistachio shake and it was milk with nuts no ice cream & it was warm. SMH Never going bk they can keep the $6 obviously they need more than me!!!

Zylith Rose

I just ordered a triple chocolate ice cream sundae from this place via UberEats twice today in under 2 hours. They messed up my order and gave me strawberry the first time. I couldn’t eat it because I have a STRAWBERRY ALLERGY. But I know what it’s like to have a customer service job, so I gave them the benefit of the doubt and reordered, while also specifiying that I had a strawberry allergy.Just got the order and they gave me strawberry AGAIN. Extremely upset.I understand if they’re out of a certain ice cream flavor. But why would you give the customer a flavor that they’re ALLERGIC TO? Will definitely not be ordering from here ever again.

Duchess StaceyAnn Gouldbourne

Happy birthday mom ???? enjoy your special day ❤️?? ???

Karlos Arnao

Came at 1045 and they’re already closed for the day when it says open till 11. Guy looked at me and shrugged, told me to leave.

Yenisis Valdez

They have nasty attitudes like it’s not my fault you have to work . Don’t like it ? Quit !

Ravella Jainarain

Horrible customer service from Brittney...Went to order ice cream for the kids and she proceeded to scoop the ice cream without gloves. We had to tell her to put gloves on. She kept sighing as she was doing a job that she's paid for. Definitely not a personable person, especially to serve kids.

Cassandra M. (Cassandra)

Mmmmm blueberry muffin shake. Need I say more. Prices vary based on area.

Annasha Ramdass

Love this location. Very few dunkins I will go to. The usual staff always does a good job. Although I'm not happy about the ones that come in and mess up my order. Live and learn, right? They're very clean. And very kind. I have a few favourite employees though! Although the bathroom is out of order from time to time, it's not the end of the world lol. They have sinks behind the register and in the back. And I've witnessed their cleanliness in general since I'm a germaphobe with a 2 year old.

Gardi Gilles

This place was disgusting in my opinion. Went in floors filthy . Want to wash my hands and use batheoom before i order bathrooms are closed . So i guess employees dont wash their hand. Ive been to other dunkin donut baskin robbins. This one is horrible.

Load More