Buy 1 get is not on kids sizes. That's what the guys told me in the store. Such b.s.
Mikie Hay
Visited 8/19 (before 8/21). Terrible service. First, they were not even opened when they were supposed to be. Then, I go in to get my birthday ice cream, which the email coupon is sent to me. Nowhere does it say it has to be claimed on one's birthday. The guy even read it and saw it still did not say anything like that. He still refused. Screenshot of coupon is attached. If the guy is ever there, don't bother going on your birth month. I'm done with this ice cream franchise. Now it is no better than the one on Union Tpk.
Atmosphere: 1
Food: 1
Service: 1
Je Luc
This store carvel staff, I think he is either the owner or owner’s family, gave me a melted soft swerve ice cream and declined to change. I reluctantly paid. The weather is not even warm right now. The melted ice cream melted even more and soon became watery within a few minute when we came out.
Atmosphere: 1
Food: 1
Service: 1
Kaitlyn M
got a vanilla milkshake here and it was really good! there weren’t a lot of seats though, had to alternate sitting with my friend
Atmosphere: 3
Food: 5
Service: 5
Vincent
Not very clean inside smells like rotten milk should be cleaning more
Lily, Kallie & Kallin T
I ordered a customized 10 in birthday cake and instead they gave me an 8 in cake. When they handed to me, it was in a 10 in cake box but it looked small. So I went to their fridge and compare my cake to their 8in and 10in and apparently it was an 8 in cake. I told the female staff that it was a wrong cake. A male staff came out and I showed him the cake. He started raising his voice on me basically saying do you still want the cake. I said to him this is not the right customer service and stopped raising your voice at me when I didn’t even raise my voice. I almost cried because the cake was for my kid and the party was to start in 10 min. I didn’t have a choice except taking the cake and they refunded $10 diff back. The fact that I wasn’t the one who made the mistake but I got yelled at by the staff. No apologies or anything from them at all, so it’s just you take it or we’ll refund it back to you.
Lily, Kallie \u0026 Kallin T
I ordered a customized 10 in birthday cake and instead they gave me an 8 in cake. When they handed to me, it was in a 10 in cake box but it looked small. So I went to their fridge and compare my cake to their 8in and 10in and apparently it was an 8 in cake. I told the female staff that it was a wrong cake. A male staff came out and I showed him the cake. He started raising his voice on me basically saying do you still want the cake. I said to him this is not the right customer service and stopped raising your voice at me when I didn’t even raise my voice. I almost cried because the cake was for my kid and the party was to start in 10 min. I didn’t have a choice except taking the cake and they refunded $10 diff back. The fact that I wasn’t the one who made the mistake but I got yelled at by the staff. No apologies or anything from them at all, so it’s just you take it or we’ll refund it back to you.
Sandy
Not very helpful/ not properly trainedI called twice today to order a birthday cake for my brother. I wanted to get it customized similar to a chess board or a car. The first time I called was 2pm, the worker said customizing was going to be more expensive which I am okay with but when I asked how much more expensive she said that she didn’t know. She asked if I could call back between 5-6pm today cuz I can get the answer then.Fast forward 5:10pm I called back again, once again the worker wasn’t sure and said she’ll call her boss. She then asked if I can call back tomorrow morning. My brother’s birthday is coming up soon and I don’t know if I would trust this place to get the cake ready in time if this is their current system in place for taking orders.
Buy 1 get is not on kids sizes. That's what the guys told me in the store. Such b.s.
Visited 8/19 (before 8/21). Terrible service. First, they were not even opened when they were supposed to be. Then, I go in to get my birthday ice cream, which the email coupon is sent to me. Nowhere does it say it has to be claimed on one's birthday. The guy even read it and saw it still did not say anything like that. He still refused. Screenshot of coupon is attached. If the guy is ever there, don't bother going on your birth month. I'm done with this ice cream franchise. Now it is no better than the one on Union Tpk.
Atmosphere: 1
Food: 1
Service: 1
This store carvel staff, I think he is either the owner or owner’s family, gave me a melted soft swerve ice cream and declined to change. I reluctantly paid. The weather is not even warm right now. The melted ice cream melted even more and soon became watery within a few minute when we came out.
Atmosphere: 1
Food: 1
Service: 1
got a vanilla milkshake here and it was really good! there weren’t a lot of seats though, had to alternate sitting with my friend
Atmosphere: 3
Food: 5
Service: 5
Not very clean inside smells like rotten milk should be cleaning more
I ordered a customized 10 in birthday cake and instead they gave me an 8 in cake. When they handed to me, it was in a 10 in cake box but it looked small. So I went to their fridge and compare my cake to their 8in and 10in and apparently it was an 8 in cake. I told the female staff that it was a wrong cake. A male staff came out and I showed him the cake. He started raising his voice on me basically saying do you still want the cake. I said to him this is not the right customer service and stopped raising your voice at me when I didn’t even raise my voice. I almost cried because the cake was for my kid and the party was to start in 10 min. I didn’t have a choice except taking the cake and they refunded $10 diff back. The fact that I wasn’t the one who made the mistake but I got yelled at by the staff. No apologies or anything from them at all, so it’s just you take it or we’ll refund it back to you.
I ordered a customized 10 in birthday cake and instead they gave me an 8 in cake. When they handed to me, it was in a 10 in cake box but it looked small. So I went to their fridge and compare my cake to their 8in and 10in and apparently it was an 8 in cake. I told the female staff that it was a wrong cake. A male staff came out and I showed him the cake. He started raising his voice on me basically saying do you still want the cake. I said to him this is not the right customer service and stopped raising your voice at me when I didn’t even raise my voice. I almost cried because the cake was for my kid and the party was to start in 10 min. I didn’t have a choice except taking the cake and they refunded $10 diff back. The fact that I wasn’t the one who made the mistake but I got yelled at by the staff. No apologies or anything from them at all, so it’s just you take it or we’ll refund it back to you.
Not very helpful/ not properly trainedI called twice today to order a birthday cake for my brother. I wanted to get it customized similar to a chess board or a car. The first time I called was 2pm, the worker said customizing was going to be more expensive which I am okay with but when I asked how much more expensive she said that she didn’t know. She asked if I could call back between 5-6pm today cuz I can get the answer then.Fast forward 5:10pm I called back again, once again the worker wasn’t sure and said she’ll call her boss. She then asked if I can call back tomorrow morning. My brother’s birthday is coming up soon and I don’t know if I would trust this place to get the cake ready in time if this is their current system in place for taking orders.
A huge Verity of ice cream and ice cream cakes.
Great ice cream spot!
Restaurantji Recommends
Very nice place!!!
Always fresh, always on time
Great ice cream
Go there on Wednesdays, buy one, get one free sundays
super fresh ice cream!
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