Chipotle Mexican Grill

On December 6, a little before 6 PM, I had one of the worst service experiences I’ve ever had at this location. I was served by someone named Lorena — not sure if she’s a manager or an employee — but her attitude and the way she handled my order were completely unacceptable.

The portioning was terrible from the start. The rice she served looked stale and old, and the initial scoop was extremely small, barely filling the container that holds the rice. I asked for more rice because the first portion was clearly insufficient, and she responded with “You want the whole deep?” in a rude, sarcastic tone. I wasn’t asking for anything extra — just a normal, reasonable portion that any customer should receive.

She also gave tiny portions of everything else, even items like corn and rice that don’t cost extra. It felt intentional, like she didn’t care at all about doing her job properly.

On top of that, she kept rushing me, saying it was because of the line, but there were only about six people behind me — nothing unusual for this place. Because of her rush, I didn’t even get to finish ordering what I wanted.

The whole interaction felt disrespectful, careless, and unprofessional. I left feeling completely unsatisfied. If this is how customers are being treated — especially by someone who seems to be in charge — management seriously needs to address this.

I hope upper management reads this, because this level of service should not be happening.

Atmosphere: 2

Food: 3

Service: 1

Are we serious, 15 dollars half a burrito ts smaller than my hand

Any other chipotle is better

Atmosphere: 1

Food: 1

Service: 1

There’s a bug crawling out my burrito bowl, you guys gotta be kidding me. What’s your kitchen look like??? Please contact me to settle this matter

Atmosphere: 1

Food: 1

Service: 1

The white rice in my bowl was salty as hell. It felt like eating a block of salt. Additionally, the steak tasted as dry as the Sahara Desert.

Atmosphere: 4

Food: 1

Service: 3

I ordered guacamole and it's nowhere to be found🤓 byyeee

Atmosphere: 1

Food: 1

Service: 1

Most of the time is good except recently the rice was raw and you have to speak up sometimes to get bigger portions

Atmosphere: 2

Food: 2

Service: 5

Charging me for guac when I didn’t add it just bc I asked for a little more chicken.😭😭 wasn’t Angie’s fault and was the other worker who wrote it down.

Atmosphere: 1

Food: 1

Service: 1

Forgot to give me source…
Chipotle without source cream is not tasty

The workers don't have a bad attitude but it's common sense when food is about to finish put more to cook when it's at least half way done. I asked for carnitas they wanted to give me scraps said it'll be done in 10 minutes. Went to check after 13 minutes and it still wasn't done. 10 minutes was probably going to be 40 minutes. Just feedback if food is about halfway done put more to cook in the meantime. Also they put more of other food to cook when I asked for carnitas. This generation really needs help they're misguided with knowledge and common sense

I ordered takeout and the burrito bowls were excellent. They did not skimp out on the portion size, nor was the food cold. Overall, it was very excellent and I plan to continue getting food from this establishment.

Food: 5

Friendly staff, fresh food and good sized portions, line moved quickly. The security guard moved from a table so we could sit down.

Atmosphere: 5

Food: 5

Service: 5

Tuesday June 3rd, who made this salty ahh white rice??

The worker was mad rude. I ordered my food on the app 15 minutes ago and when I went it’s still not done. They gave no effort and the service was bad. Attitude was given when there was no wait.

Service: 1

Literally if I could give 0 stars I would yall are mid the staff are rude