Terrible service, the iced latte had no coffee flavor and the milkshake was just milk. Terrible. I do not recommend this place. Look for another one. It's S…!
Atmosphere: 1
Food: 1
Service: 1
Dhasha Chandia
Very rude lady, I asked to make my drink a certain way and she was making faces and had an attitude.
Atmosphere: 1
Food: 1
Service: 1
Ishtiaq Shah
I usually buy ice cream from that dunkin in the evening but one day in the morning i went to that dunkin for coffee. But i was so disappointed the lady manager there was so rude and unprofessional. She did not deal properly and her behavior was so disrespectful. Dunkin should train such people how to deal with customers.
Courtney Capellupo
Love this dunkin, always nice and quick here. Never have to get my order fixed. Always thorough and considerate.
Soniya Kabir
The manager lady,with nasty behavior, always being very rude with customers,never make the right coffee,I ask for no sugar but she put suger & even I repeat no suger she don’t care!!! Very nasty lady with nasty behavior!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Giancarlos Andres Montero Suriel
Worst. Costumer. Service, period
Atmosphere: 1
Food: 3
Service: 1
MD Sabbir Hosen Badol
I really surprised that why dunkin hire someone who have no manners how to deal with customers. Today around 12/1 pm I order a coffee, I just literally asked my payment is went through or not she rudely replied I told you go to pick up line. It’s very ashamed. Very sad Dunkin’. I will never go this shop again.
Atmosphere: 1
Food: 1
Service: 1
Dess Marie
One of the ladies is a snob.. everytime she takes my order she can't even modify the order..she blantly ignores me when that is not what I asked for.. I will not be back to this dunkin again!!
Atmosphere: 2
Food: 2
Service: 2
Alex jm
Nasty customer service The lady over there she is rude
Atmosphere: 1
Food: 1
Service: 1
Zaida
I usually don’t complain but this is The worst Dunkin you could go to . If I could give 0 stars I would . I waited 20 mins to order and another 10 to get my food and when I’m ready to enjoy my plain donut, ts is stale !
This Dunkin is very terrible. My sister was there last week she bought three different drinks and two sandwich. They gave her her order but forgot one of her drink we didn’t notice until we got home sharing the drinks she bought it was a surprise for us. Now we called Dunkin trying to tell them we didn’t get our drink no1 answer we couldn’t go back because of work. Now my mom went personally since we kept calling and no1 answered. My mom decided to go into the Dunkin explained the situation and the Employee got the nerve to tell my mom she’s fighting for a $3 drink why didn’t she make she she had all her drinks b4 she left. This is horrible I was so upset I wanted to go back into that Dunkin and give that employee a piece of my mind to talk to my Mother like that. We are not gonna lie for a free damn coffee mind u my mom still bought the lattes today that we went for even after she was so rude.
Asif Shaharia
They are the worst. Firstly, they don’t take orders properly. Secondly, they call out orders with the wrong names. One of the ladies making drinks once called our order incorrectly, and when we eventually figured out she was referring to our order, we went to pick it up. However, she made a shallow and rude comment, which caught us by surprise.
Making mistakes with orders or drinks on a busy day is understandable, but passing rude comments to a customer is really unprofessional. I reached out to customer care via email, and they responded, claiming that they focus heavily on customer service. However, they never followed up on my complaint.
I hope other customers at the 179th Street Hillside location are treated with respect. The last thing I want is to pay for a coffee that isn’t what I ordered and be insulted in the process.
Atmosphere: 1
Food: 1
Service: 1
Ariana Logan
Rude workers they don't even honor there own deals
Atmosphere: 1
Food: 2
Service: 1
Marta Cortez
I had a problem with an order using the app and when I went to the store to ask why I had been charged but my order was not taken, the cashier Vishaya was very rude and told me that it was not her problem and that I should leave because she was not going to fix it. The customer service is very bad at this location!!!
Terrible service, the iced latte had no coffee flavor and the milkshake was just milk. Terrible. I do not recommend this place. Look for another one. It's S…!
Atmosphere: 1
Food: 1
Service: 1
Very rude lady, I asked to make my drink a certain way and she was making faces and had an attitude.
Atmosphere: 1
Food: 1
Service: 1
I usually buy ice cream from that dunkin in the evening but one day in the morning i went to that dunkin for coffee. But i was so disappointed the lady manager there was so rude and unprofessional. She did not deal properly and her behavior was so disrespectful. Dunkin should train such people how to deal with customers.
Love this dunkin, always nice and quick here. Never have to get my order fixed. Always thorough and considerate.
The manager lady,with nasty behavior, always being very rude with customers,never make the right coffee,I ask for no sugar but she put suger & even I repeat no suger she don’t care!!! Very nasty lady with nasty behavior!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Worst. Costumer. Service, period
Atmosphere: 1
Food: 3
Service: 1
I really surprised that why dunkin hire someone who have no manners how to deal with customers. Today around 12/1 pm I order a coffee, I just literally asked my payment is went through or not she rudely replied I told you go to pick up line. It’s very ashamed. Very sad Dunkin’. I will never go this shop again.
Atmosphere: 1
Food: 1
Service: 1
One of the ladies is a snob.. everytime she takes my order she can't even modify the order..she blantly ignores me when that is not what I asked for.. I will not be back to this dunkin again!!
Atmosphere: 2
Food: 2
Service: 2
Nasty customer service
The lady over there she is rude
Atmosphere: 1
Food: 1
Service: 1
I usually don’t complain but this is The worst Dunkin you could go to . If I could give 0 stars I would . I waited 20 mins to order and another 10 to get my food and when I’m ready to enjoy my plain donut, ts is stale !
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This Dunkin is very terrible. My sister was there last week she bought three different drinks and two sandwich. They gave her her order but forgot one of her drink we didn’t notice until we got home sharing the drinks she bought it was a surprise for us. Now we called Dunkin trying to tell them we didn’t get our drink no1 answer we couldn’t go back because of work. Now my mom went personally since we kept calling and no1 answered. My mom decided to go into the Dunkin explained the situation and the Employee got the nerve to tell my mom she’s fighting for a $3 drink why didn’t she make she she had all her drinks b4 she left. This is horrible I was so upset I wanted to go back into that Dunkin and give that employee a piece of my mind to talk to my Mother like that. We are not gonna lie for a free damn coffee mind u my mom still bought the lattes today that we went for even after she was so rude.
They are the worst. Firstly, they don’t take orders properly. Secondly, they call out orders with the wrong names. One of the ladies making drinks once called our order incorrectly, and when we eventually figured out she was referring to our order, we went to pick it up. However, she made a shallow and rude comment, which caught us by surprise.
Making mistakes with orders or drinks on a busy day is understandable, but passing rude comments to a customer is really unprofessional. I reached out to customer care via email, and they responded, claiming that they focus heavily on customer service. However, they never followed up on my complaint.
I hope other customers at the 179th Street Hillside location are treated with respect. The last thing I want is to pay for a coffee that isn’t what I ordered and be insulted in the process.
Atmosphere: 1
Food: 1
Service: 1
Rude workers they don't even honor there own deals
Atmosphere: 1
Food: 2
Service: 1
I had a problem with an order using the app and when I went to the store to ask why I had been charged but my order was not taken, the cashier Vishaya was very rude and told me that it was not her problem and that I should leave because she was not going to fix it. The customer service is very bad at this location!!!
Atmosphere: 1
Food: 1
Busy busy busy small store
Atmosphere: 2
Food: 2
Service: 2
Loading...