Seriously, the customer service at Dunkin’ Donuts is a joke. My friend got major attitude picking up our order, which, of course, was WRONG. When I called to fix it, they were rude, hung up on me twice, and acted like talking to a manager was some kind of impossible task. What is wrong with these people? I'm beyond annoyed. How do people with zero customer service skills even get hired? It’s completely unprofessional and frankly, infuriating. Dunkin’ Donuts needs to get their act together and train their employees on basic manners. This isn’t rocket science, people!
Atmosphere: 1
Food: 1
Service: 1
George Rampersaud
They know how to make a good frozen coffee here!!
Thank you again for the fast service and the great drink!
Atmosphere: 5
Food: 5
Service: 5
Karishma Singh
I have to file a corporate complaint this is the third time I walked into dunkin, I saw employees digging their nose, touching their ears and not washing their hands. I appreciate clean food thank you
Atmosphere: 1
Food: 1
Service: 1
Love Psychic
She refused to service and very rude. Plz remove her from job if not u will loose ur business, plz don’t go anyone here. Plz their is people out struggle to get jobs starving without food, plz give job to those people who treat customer good. Fire her give chance to other people good for service n business.
Atmosphere: 1
Food: 1
Service: 1
Sandhya D
The workers were very slow. I ordered a hash brown and it wasn’t even fully cooked. The bagel was way too hard, I couldn’t even bite. It was a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Irina Sumrajit
I’ve never had a problem with this location . I’ve done moblie orders here and walk in, and they always get my order right. The staff here always greets with a welcoming attitude. Have been coming here for years when in the area and will continue.
Atmosphere: 4
Food: 5
Service: 5
Adrian DeLaCruz
The worker at the register was talking to a lady that was out of uniform behind the register knowing I was waiting to place my order. Then to top it off I asked for an ice caramel latte with cold foam and oat milk she rings up this monstrosity. I double checked with her if she put cold foam she said yes but she truly didn’t. Only helpful worker was the lady making my latte because she double checked because she was the order and felt a weird energy in it. Hire new people because there’s no reason a simple order should have been this messed up.
Atmosphere: 1
Food: 1
Service: 1
Shahriar Jaman
It's unbelievable how these people get hired. As a former worker of Dunkin' Donuts, I know it is very important to listen to what the customer needs and wants. However these four of the five workers that were working today on June 23rd of 2025 at 1pm, do not know how to serve customers. I asked for a mango pienapple refresher with no ice and cold foam on top. I paid an extra 75 cents for the cold foam, which I don't mind, I know how it works. After questioning my order and repeating it for 30 seconds, they finally made my drink. You workers are getting paid for it, so make it the way I want. I was given little to no cold foam on the top. Theres a line where cold foam is supposed to be served and they gave the smallest line possible. They even tell me in a rude and sarcastic tone to not come back if I need ice in my drink. Unbelievable
Atmosphere: 1
Food: 2
Service: 1
Andres Kim Lee
Pretty sure they’re intentionally skimming coffee. Been here multiple times and every single time the drink is 99% milk. Lattes should have double shots.
horrible customer service the lady who makes the food was very rude and had an attitude like she didn't want to be there i had to make sure she didn't spit in my food best believe would of been some problems
Flavio Espinoza
Terrible service, the iced latte had no coffee flavor and the milkshake was just milk. Terrible. I do not recommend this place. Look for another one. It's S…!
Atmosphere: 1
Food: 1
Service: 1
Dhasha Chandia
Very rude lady, I asked to make my drink a certain way and she was making faces and had an attitude.
Atmosphere: 1
Food: 1
Service: 1
Ishtiaq Shah
I usually buy ice cream from that dunkin in the evening but one day in the morning i went to that dunkin for coffee. But i was so disappointed the lady manager there was so rude and unprofessional. She did not deal properly and her behavior was so disrespectful. Dunkin should train such people how to deal with customers.
Courtney Capellupo
Love this dunkin, always nice and quick here. Never have to get my order fixed. Always thorough and considerate.
Seriously, the customer service at Dunkin’ Donuts is a joke. My friend got major attitude picking up our order, which, of course, was WRONG. When I called to fix it, they were rude, hung up on me twice, and acted like talking to a manager was some kind of impossible task. What is wrong with these people? I'm beyond annoyed. How do people with zero customer service skills even get hired? It’s completely unprofessional and frankly, infuriating. Dunkin’ Donuts needs to get their act together and train their employees on basic manners. This isn’t rocket science, people!
Atmosphere: 1
Food: 1
Service: 1
They know how to make a good frozen coffee here!!
Thank you again for the fast service and the great drink!
Atmosphere: 5
Food: 5
Service: 5
I have to file a corporate complaint this is the third time I walked into dunkin, I saw employees digging their nose, touching their ears and not washing their hands. I appreciate clean food thank you
Atmosphere: 1
Food: 1
Service: 1
She refused to service and very rude. Plz remove her from job if not u will loose ur business, plz don’t go anyone here.
Plz their is people out struggle to get jobs starving without food, plz give job to those people who treat customer good. Fire her give chance to other people good for service n business.
Atmosphere: 1
Food: 1
Service: 1
The workers were very slow. I ordered a hash brown and it wasn’t even fully cooked. The bagel was way too hard, I couldn’t even bite. It was a waste of money.
Atmosphere: 1
Food: 1
Service: 1
I’ve never had a problem with this location . I’ve done moblie orders here and walk in, and they always get my order right. The staff here always greets with a welcoming attitude. Have been coming here for years when in the area and will continue.
Atmosphere: 4
Food: 5
Service: 5
The worker at the register was talking to a lady that was out of uniform behind the register knowing I was waiting to place my order. Then to top it off I asked for an ice caramel latte with cold foam and oat milk she rings up this monstrosity. I double checked with her if she put cold foam she said yes but she truly didn’t. Only helpful worker was the lady making my latte because she double checked because she was the order and felt a weird energy in it. Hire new people because there’s no reason a simple order should have been this messed up.
Atmosphere: 1
Food: 1
Service: 1
It's unbelievable how these people get hired. As a former worker of Dunkin' Donuts, I know it is very important to listen to what the customer needs and wants. However these four of the five workers that were working today on June 23rd of 2025 at 1pm, do not know how to serve customers. I asked for a mango pienapple refresher with no ice and cold foam on top. I paid an extra 75 cents for the cold foam, which I don't mind, I know how it works. After questioning my order and repeating it for 30 seconds, they finally made my drink. You workers are getting paid for it, so make it the way I want. I was given little to no cold foam on the top. Theres a line where cold foam is supposed to be served and they gave the smallest line possible. They even tell me in a rude and sarcastic tone to not come back if I need ice in my drink. Unbelievable
Atmosphere: 1
Food: 2
Service: 1
Pretty sure they’re intentionally skimming coffee. Been here multiple times and every single time the drink is 99% milk. Lattes should have double shots.
New location
Restaurantji Recommends
horrible customer service the lady who makes the food was very rude and had an attitude like she didn't want to be there i had to make sure she didn't spit in my food best believe would of been some problems
Terrible service, the iced latte had no coffee flavor and the milkshake was just milk. Terrible. I do not recommend this place. Look for another one. It's S…!
Atmosphere: 1
Food: 1
Service: 1
Very rude lady, I asked to make my drink a certain way and she was making faces and had an attitude.
Atmosphere: 1
Food: 1
Service: 1
I usually buy ice cream from that dunkin in the evening but one day in the morning i went to that dunkin for coffee. But i was so disappointed the lady manager there was so rude and unprofessional. She did not deal properly and her behavior was so disrespectful. Dunkin should train such people how to deal with customers.
Love this dunkin, always nice and quick here. Never have to get my order fixed. Always thorough and considerate.
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