Dunkin'
74-13 Roosevelt Ave, Jackson Heights
(718) 205-4440
Recent Reviews
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I used to go to this Dunkin’ Donuts all the time but there was an employee that was very rude to me. I ordered a bunch of stuff and asked for a glass of water and they wouldn’t give it to me. But when another man asked they gave it. Very racist and unfair. I’m never coming back here
Atmosphere: 1
Food: 3
Service: 1
Behavior is so bad and didn’t accept rewards.
Customer service is not good... and they treat the casters badly.
didn't take order after showing points and behavior is rough
employees are not professional
Hash browns were burnt. Staff was rude when I asked for my pick up order
Food: 1
Service: 1
Employees are rude
Atmosphere: 2
Food: 4
Service: 1
Horrible service, employees not even listening, screaming on you
They don't have baby spoons here, so they only allow tasting one ice cream flavor. I wanted to buy two scoops and ended up buying only one scoop because the night manager didn't want to let me taste a second flavor. Lol, this place is a joke.
Atmosphere: 1
Food: 1
Service: 1
Went there at night and it was cluttered with homeless people begging me to buy them stuff.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
Very disrespectful, they didn't want to make a sandwich I buy almost every day from various other locations. Had to end up taking junkfood to family in the emergency room
Atmosphere: 1
Food: 1
Service: 1
This Dunkin' location is okay. The employees are nice and they usually move fairly quickly. What I have a problem with is the fact that it's apparently normal behavior for people to bring dogs into this establishment and have them sitting at the tables like they are people. At first, I thought it was an isolated incident but I have seen this on more than one occasion. This is an establishment that serves food so there should not be pets inside anyway, and they most certainly shouldn't be sitting in the chairs that are meant for paying customers (seating is already very limited) and putting their paws that have been on the filthy ground on the tables that people eat from. The employees do nothing to discourage this and for this reason, I will always take my food to go.
Also, there's a homeless person who stands at the door, sometimes directly in front of it, and he asks every customer for money almost every day. The employees also do nothing to discourage this.
These things make visiting this particular Dunkin' location very uncomfortable. I recommend for people to spend as little time there as possible.
Atmosphere: 1
Food: 2
Service: 4
The lady working there was so rude to an elderly customer.
Atmosphere: 2
Food: 2
Service: 1
I had a racist encounter with an employee named Islam. I showed him a picture of what I wanted and spoke to HIM IN ENGLISH which he proceeded to reply he didn’t speak Spanish, I was SPEAKING to him in ENGLISH I was SHOWING him a PICTURE. This was a racist attack simply bc I am Latino. He refused to make my order which I then got upset because I had ALREADY PAID for it. Refused to give me his name until I took a picture of him and told him I would post a review and Call the manager. He is the individual in the picture. I feel I was discriminated against. I even gave him tip yet he was still disrespectful. Fire this employee he is a racist.
Atmosphere: 1
Food: 1
Service: 1
Went at night and due to it being a dangerous neighborhood a criminal stole my order. Cashier says it's not his problem and refused to give me refund or another order saying that you should be more careful to make online orders at this time. DO NOT MAKE ANY ORDERS ONLINE, IT WILL GET STOLEN
Atmosphere: 1
Food: 1
Service: 1
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