Horrible service, employees not even listening, screaming on you
L.A.C
They don't have baby spoons here, so they only allow tasting one ice cream flavor. I wanted to buy two scoops and ended up buying only one scoop because the night manager didn't want to let me taste a second flavor. Lol, this place is a joke.
Atmosphere: 1
Food: 1
Service: 1
Yellow Sus
Went there at night and it was cluttered with homeless people begging me to buy them stuff.
Atmosphere: 1
Food: 2
Service: 2
JihadGz mujahid
Very disrespectful, they didn't want to make a sandwich I buy almost every day from various other locations. Had to end up taking junkfood to family in the emergency room
Atmosphere: 1
Food: 1
Service: 1
Sebastian
This Dunkin' location is okay. The employees are nice and they usually move fairly quickly. What I have a problem with is the fact that it's apparently normal behavior for people to bring dogs into this establishment and have them sitting at the tables like they are people. At first, I thought it was an isolated incident but I have seen this on more than one occasion. This is an establishment that serves food so there should not be pets inside anyway, and they most certainly shouldn't be sitting in the chairs that are meant for paying customers (seating is already very limited) and putting their paws that have been on the filthy ground on the tables that people eat from. The employees do nothing to discourage this and for this reason, I will always take my food to go. Also, there's a homeless person who stands at the door, sometimes directly in front of it, and he asks every customer for money almost every day. The employees also do nothing to discourage this. These things make visiting this particular Dunkin' location very uncomfortable. I recommend for people to spend as little time there as possible.
Atmosphere: 1
Food: 2
Service: 4
yankee grg
The lady working there was so rude to an elderly customer.
Atmosphere: 2
Food: 2
Service: 1
Alan
I had a racist encounter with an employee named Islam. I showed him a picture of what I wanted and spoke to HIM IN ENGLISH which he proceeded to reply he didn’t speak Spanish, I was SPEAKING to him in ENGLISH I was SHOWING him a PICTURE. This was a racist attack simply bc I am Latino. He refused to make my order which I then got upset because I had ALREADY PAID for it. Refused to give me his name until I took a picture of him and told him I would post a review and Call the manager. He is the individual in the picture. I feel I was discriminated against. I even gave him tip yet he was still disrespectful. Fire this employee he is a racist.
Atmosphere: 1
Food: 1
Service: 1
Arnie Zambrano
Went at night and due to it being a dangerous neighborhood a criminal stole my order. Cashier says it's not his problem and refused to give me refund or another order saying that you should be more careful to make online orders at this time. DO NOT MAKE ANY ORDERS ONLINE, IT WILL GET STOLEN
Atmosphere: 1
Food: 1
Service: 1
Silver Crow
I’m very disappointed with the service at the Dunkin’ Donuts located at 74-13 Roosevelt Ave, Jackson Heights. I placed an online order ahead of time, only to arrive and find no order prepared and no assistance provided. This lack of communication and accountability is unacceptable for a well-known brand.
Service: 1
Mia Tangherlini
Food was horrible. Hash browns were burned and tasted like the overheated oven. I couldn’t even eat it same goes with my friends orders.
i ordered for the decafe coffee and the lady staff working over there with the hijab gave me regular coffee with water added as a decafe. Comeon adding plain hot water doesnt make a coffee Decafe. I asked her to make me real decafe and she was angry insisting tha the coffee added with plain water is decafe. Finally she made me decafe coffee, I dont know how she made the coffee, this time the coffee was not hot, I order for Hot Coffee. She was showing her attitude. I was the regular customer of this location for more than 15 years, but I wont be going there again. How could they add plain hot water to regaular coffee and serv me as a decafe. I hope the management will do something about it, or please remove decafe coffee from your menu.
Food: 1
Service: 1
Carlos Martinez
Good and fast service for a ice coffee drink at 1:30am. Also good flavor.
Bridgitte Medina
They lack customer service and attention! A bunch of workers that give attitude and don’t care. Make the food incorrect and don’t fulfill your request . Gave me an extremely watery ice coffee I said add caramel and they just added sugar . Every single time I come in they’re all giving a bunch of attitude . Made the place nicer but not the employees.
Atmosphere: 1
Food: 1
Service: 1
Terapong Saengkaew
Cash only
Service: 1
pas ax
Nice workers but they need to hire more people to work the floor or better coordination because its a very busy location. Me and my gf had to wait a while to get a scoop of ice cream because they kept working on orders that came after us.
Horrible service, employees not even listening, screaming on you
They don't have baby spoons here, so they only allow tasting one ice cream flavor. I wanted to buy two scoops and ended up buying only one scoop because the night manager didn't want to let me taste a second flavor. Lol, this place is a joke.
Atmosphere: 1
Food: 1
Service: 1
Went there at night and it was cluttered with homeless people begging me to buy them stuff.
Atmosphere: 1
Food: 2
Service: 2
Very disrespectful, they didn't want to make a sandwich I buy almost every day from various other locations. Had to end up taking junkfood to family in the emergency room
Atmosphere: 1
Food: 1
Service: 1
This Dunkin' location is okay. The employees are nice and they usually move fairly quickly. What I have a problem with is the fact that it's apparently normal behavior for people to bring dogs into this establishment and have them sitting at the tables like they are people. At first, I thought it was an isolated incident but I have seen this on more than one occasion. This is an establishment that serves food so there should not be pets inside anyway, and they most certainly shouldn't be sitting in the chairs that are meant for paying customers (seating is already very limited) and putting their paws that have been on the filthy ground on the tables that people eat from. The employees do nothing to discourage this and for this reason, I will always take my food to go.
Also, there's a homeless person who stands at the door, sometimes directly in front of it, and he asks every customer for money almost every day. The employees also do nothing to discourage this.
These things make visiting this particular Dunkin' location very uncomfortable. I recommend for people to spend as little time there as possible.
Atmosphere: 1
Food: 2
Service: 4
The lady working there was so rude to an elderly customer.
Atmosphere: 2
Food: 2
Service: 1
I had a racist encounter with an employee named Islam. I showed him a picture of what I wanted and spoke to HIM IN ENGLISH which he proceeded to reply he didn’t speak Spanish, I was SPEAKING to him in ENGLISH I was SHOWING him a PICTURE. This was a racist attack simply bc I am Latino. He refused to make my order which I then got upset because I had ALREADY PAID for it. Refused to give me his name until I took a picture of him and told him I would post a review and Call the manager. He is the individual in the picture. I feel I was discriminated against. I even gave him tip yet he was still disrespectful. Fire this employee he is a racist.
Atmosphere: 1
Food: 1
Service: 1
Went at night and due to it being a dangerous neighborhood a criminal stole my order. Cashier says it's not his problem and refused to give me refund or another order saying that you should be more careful to make online orders at this time. DO NOT MAKE ANY ORDERS ONLINE, IT WILL GET STOLEN
Atmosphere: 1
Food: 1
Service: 1
I’m very disappointed with the service at the Dunkin’ Donuts located at 74-13 Roosevelt Ave, Jackson Heights. I placed an online order ahead of time, only to arrive and find no order prepared and no assistance provided. This lack of communication and accountability is unacceptable for a well-known brand.
Service: 1
Food was horrible. Hash browns were burned and tasted like the overheated oven. I couldn’t even eat it same goes with my friends orders.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
i ordered for the decafe coffee and the lady staff working over there with the hijab gave me regular coffee with water added as a decafe. Comeon adding plain hot water doesnt make a coffee Decafe. I asked her to make me real decafe and she was angry insisting tha the coffee added with plain water is decafe.
Finally she made me decafe coffee, I dont know how she made the coffee, this time the coffee was not hot, I order for Hot Coffee.
She was showing her attitude. I was the regular customer of this location for more than 15 years, but I wont be going there again.
How could they add plain hot water to regaular coffee and serv me as a decafe.
I hope the management will do something about it, or please remove decafe coffee from your menu.
Food: 1
Service: 1
Good and fast service for a ice coffee drink at 1:30am. Also good flavor.
They lack customer service and attention! A bunch of workers that give attitude and don’t care. Make the food incorrect and don’t fulfill your request . Gave me an extremely watery ice coffee I said add caramel and they just added sugar . Every single time I come in they’re all giving a bunch of attitude . Made the place nicer but not the employees.
Atmosphere: 1
Food: 1
Service: 1
Cash only
Service: 1
Nice workers but they need to hire more people to work the floor or better coordination because its a very busy location. Me and my gf had to wait a while to get a scoop of ice cream because they kept working on orders that came after us.
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