This location is a masterclass in confusion. Walked in craving something simple, iced coffee maybe a donut, and left with a headache and a story I didn’t ask for. Staff had no idea what was in stock. I asked for a basic drink and got a shrug followed by a long disappearance act. No one at the counter. No bell. Just ambient silence and the faint hope someone might emerge from the back.
Eventually someone did, looking surprised to find a customer in the store. No apology, no urgency, just vibes. And not the good kind.
Then came the kicker. They didn’t know how to make a latte. Not a custom order, not a seasonal special, just a latte. At Dunkin. I watched a staff member Google it behind the counter like it was a chemistry experiment.
The whole experience felt like I’d wandered into a break room, not a business. If you’re hoping for efficiency, clarity, or even the bare minimum of service, keep walking. Queens Blvd deserves better.
Atmosphere: 1
Food: 1
Service: 1
Shovik Razvi
Sanjida is best employee ever ! But manger skinny tal guy very rude he call me fat
Atmosphere: 5
Food: 5
Service: 5
Shawn Wang
Coffee tastes like water
Surwani Huang
Please management, TAKE CARE OF YOUR EMPLOYEE!!! He’s very rude and think we are stupid, keep asking us to wait in line. We ordered through the machine and luckily I took picture of order number. We waited in line for 15 minutes and asked the employees but he screamed at us, refused to make the order and asked to wait in line and even threw the box in front of us when a female employee want to take donuts for us (you can check store CCTV). We protested and finally the female (she is nice) employee found MISSED order slip and then she finally prepared the donuts for us after unprofessional behaviour of him.
kelsang yeshi
Poor customer service,I always have to call them couple of times for a coffee.The lady who works there is nice but the guys are arrogant like everyone says.
Gilberto García
Used to be nice but now there's a new guy acting like so arrogant tall man wearing glasses he acts like kid .if u deciding what to get he ask you what do you want nothing like yelling at all 😠😠👎👎
Christina
While the establishment boasts exceptional employees and rapid service, its location is not optimal.
Rauf Dev
Slow and bad service
Jonathan C
I went to this place with the staff and the group. One of the people in the group purchased a coffee with sugar and two wake-up wraps. The wraps were so good that the people ate them. The service was wonderful. The atmosphere was busy with people sitting, people lining up to order, and cashier taking order.
Great service! They try their best to accommodate and be kind esp during rush hours. Thank you!
Anaize H
They need to shut down this Dunkin or get a whole new staff
Chit Min Swe Tin
When you’re in rush to work, this is not a place for you because they always work too slow even for a small simple order. As a fast food employee, I know it shouldn’t take so long for a food and a drink that is ready and standby.
Atmosphere: 3
Food: 4
Service: 1
anna c.
Good place we don't have this in Dallas i believe. 😅
This location is a masterclass in confusion. Walked in craving something simple, iced coffee maybe a donut, and left with a headache and a story I didn’t ask for. Staff had no idea what was in stock. I asked for a basic drink and got a shrug followed by a long disappearance act. No one at the counter. No bell. Just ambient silence and the faint hope someone might emerge from the back.
Eventually someone did, looking surprised to find a customer in the store. No apology, no urgency, just vibes. And not the good kind.
Then came the kicker. They didn’t know how to make a latte. Not a custom order, not a seasonal special, just a latte. At Dunkin. I watched a staff member Google it behind the counter like it was a chemistry experiment.
The whole experience felt like I’d wandered into a break room, not a business. If you’re hoping for efficiency, clarity, or even the bare minimum of service, keep walking. Queens Blvd deserves better.
Atmosphere: 1
Food: 1
Service: 1
Sanjida is best employee ever ! But manger skinny tal guy very rude he call me fat
Atmosphere: 5
Food: 5
Service: 5
Coffee tastes like water
Please management, TAKE CARE OF YOUR EMPLOYEE!!!
He’s very rude and think we are stupid, keep asking us to wait in line. We ordered through the machine and luckily I took picture of order number. We waited in line for 15 minutes and asked the employees but he screamed at us, refused to make the order and asked to wait in line and even threw the box in front of us when a female employee want to take donuts for us (you can check store CCTV).
We protested and finally the female (she is nice) employee found MISSED order slip and then she finally prepared the donuts for us after unprofessional behaviour of him.
Poor customer service,I always have to call them couple of times for a coffee.The lady who works there is nice but the guys are arrogant like everyone says.
Used to be nice but now there's a new guy acting like so arrogant tall man wearing glasses he acts like kid .if u deciding what to get he ask you what do you want nothing like yelling at all 😠😠👎👎
While the establishment boasts exceptional employees and rapid service, its location is not optimal.
Slow and bad service
I went to this place with the staff and the group. One of the people in the group purchased a coffee with sugar and two wake-up wraps. The wraps were so good that the people ate them. The service was wonderful. The atmosphere was busy with people sitting, people lining up to order, and cashier taking order.
Coffee and food always good
Restaurantji Recommends
Great service! They try their best to accommodate and be kind esp during rush hours. Thank you!
They need to shut down this Dunkin or get a whole new staff
When you’re in rush to work, this is not a place for you because they always work too slow even for a small simple order. As a fast food employee, I know it shouldn’t take so long for a food and a drink that is ready and standby.
Atmosphere: 3
Food: 4
Service: 1
Good place we don't have this in Dallas i believe. 😅
Atmosphere: 4
Food: 4
Service: 4
Not what it use to be
Service: 1
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