The drinks were good and would have been 4 or 5 stars except when I was checking out I selected no tip and was charged a dollar under tips and my order was a dollar more expensive than the total she listed so be careful
Amy Han
I am appalled by the service I received here on 8/16/24 at around 5:45 p.m. I usually order the Mango Slush, which is fantastic, but I decided to try something new this time. I ordered the Watermelon Slush, which, although not terrible in taste, was essentially watermelon juice and not a slush. It’s 90 degrees outside; if I order a slush, I expect to get a slush and not something else. I politely told the two girls at the register that I didn’t like my drink and asked if I could exchange it for my usual Mango Slush. At first, they said they couldn’t do it. After explaining the situation, they decided to call their manager, Li. Manager Li supposedly responded that they couldn’t make me a new drink due to the “loss of ingredients” from the Watermelon Slush. Instead, if I ordered and paid for another drink, they would offer a 20% discount. A 20% discount on a $7 drink is less than $1.50—are you kidding me? From a business perspective, I understand they may not think it was their fault since they likely followed the drink recipe. However, if a customer isn’t satisfied with their order, why not offer an exchange to ensure a good experience? Their excuse about the “loss of ingredients” is absolutely crazy; the cost of ingredients is probably less than $1- (maybe 2 small slices of watermelon, some tea base and sweetener). I understand this establishment isn’t high-end, but good customer service should still be a priority. A “loss of ingredients” costing less than $1 versus losing a regular customer who lives two blocks away seems like a poor trade-off. You’ve lost a regular customer due to terrible service and management. It’s not about the drink; it’s about how the issue was handled. I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
J L
Ordered 10 cups. took more than an hour. Train your staff how to be efficient or your business won't last. Good luck. Never coming back again.
Atmosphere: 2
Food: 3
Service: 1
Miss Saigon
A regular weekly. But will never come back of the service.
Atmosphere: 3
Food: 4
Service: 2
JINGYI LIN
This milk tea shop uses real ingredients and fresh fruits. I really like the cheese foam manage pomelo and there are plenty of ingredients. The staff inside are also very enthusiastic and the service is very good. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brown Sugar Milk Swirl, Cheese Foam Mango Pomelo
Grace
I didn’t expect milk tea to taste so good. I went over today to try their cupful of lychees, and the lychee meat below was so delicious! The waiter was also so cute. I will come often~ Can't wait to try their other drinks
Atmosphere: 5
Food: 5
Service: 5
Joelle Chang
fresh fruit and good vibes and amazing staff
zz
This place is very nice and sanitary. Interior is very cute, and the workers are nice. The drinks always turn out amazing and tastes good.
Atmosphere: 5
Food: 5
Service: 5
Fernando Portilla
Friendly service and Good drinks. Definitely try the mango pomelo cheese foam tea.
Such a fun, modern vibe in this moge tee location! Both baristas were so helpful with any question and the drinks are delicious!!
Atmosphere: 5
Food: 5
Service: 5
Ishrat Jahan
I ordered a bubble tea i asked for extra pearl So they charged me for that but I wasn’t extra there
Atmosphere: 2
Food: 2
Service: 2
JP 1and2
Great customer service. I always come back here ??
Rachel Huang
1 Large Mango Pomelo for around $8The layers of pomelo, white bubbles, mango chunks, cheese foam, and slush make for a delightful drinking experience from the first sip to the last, in my opinion the best mango pomelo in the Flushing/Bayside area. Parking is super easy to find and the interior was kept in pristine condition. Glad I can stop by for a drink without going all the way to Flushing now!
Dietary restrictions: Adjustable sugar and ice levels
unfriendly service.
The drinks were good and would have been 4 or 5 stars except when I was checking out I selected no tip and was charged a dollar under tips and my order was a dollar more expensive than the total she listed so be careful
I am appalled by the service I received here on 8/16/24 at around 5:45 p.m. I usually order the Mango Slush, which is fantastic, but I decided to try something new this time. I ordered the Watermelon Slush, which, although not terrible in taste, was essentially watermelon juice and not a slush. It’s 90 degrees outside; if I order a slush, I expect to get a slush and not something else.
I politely told the two girls at the register that I didn’t like my drink and asked if I could exchange it for my usual Mango Slush. At first, they said they couldn’t do it. After explaining the situation, they decided to call their manager, Li.
Manager Li supposedly responded that they couldn’t make me a new drink due to the “loss of ingredients” from the Watermelon Slush. Instead, if I ordered and paid for another drink, they would offer a 20% discount. A 20% discount on a $7 drink is less than $1.50—are you kidding me?
From a business perspective, I understand they may not think it was their fault since they likely followed the drink recipe. However, if a customer isn’t satisfied with their order, why not offer an exchange to ensure a good experience? Their excuse about the “loss of ingredients” is absolutely crazy; the cost of ingredients is probably less than $1- (maybe 2 small slices of watermelon, some tea base and sweetener).
I understand this establishment isn’t high-end, but good customer service should still be a priority. A “loss of ingredients” costing less than $1 versus losing a regular customer who lives two blocks away seems like a poor trade-off.
You’ve lost a regular customer due to terrible service and management. It’s not about the drink; it’s about how the issue was handled. I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Ordered 10 cups. took more than an hour. Train your staff how to be efficient or your business won't last. Good luck. Never coming back again.
Atmosphere: 2
Food: 3
Service: 1
A regular weekly. But will never come back of the service.
Atmosphere: 3
Food: 4
Service: 2
This milk tea shop uses real ingredients and fresh fruits. I really like the cheese foam manage pomelo and there are plenty of ingredients. The staff inside are also very enthusiastic and the service is very good. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brown Sugar Milk Swirl, Cheese Foam Mango Pomelo
I didn’t expect milk tea to taste so good. I went over today to try their cupful of lychees, and the lychee meat below was so delicious! The waiter was also so cute. I will come often~ Can't wait to try their other drinks
Atmosphere: 5
Food: 5
Service: 5
fresh fruit and good vibes and amazing staff
This place is very nice and sanitary. Interior is very cute, and the workers are nice. The drinks always turn out amazing and tastes good.
Atmosphere: 5
Food: 5
Service: 5
Friendly service and Good drinks. Definitely try the mango pomelo cheese foam tea.
Restaurantji Recommends
Great service
Atmosphere: 5
Food: 5
Service: 5
Such a fun, modern vibe in this moge tee location! Both baristas were so helpful with any question and the drinks are delicious!!
Atmosphere: 5
Food: 5
Service: 5
I ordered a bubble tea i asked for extra pearl
So they charged me for that but I wasn’t extra there
Atmosphere: 2
Food: 2
Service: 2
Great customer service. I always come back here ??
1 Large Mango Pomelo for around $8The layers of pomelo, white bubbles, mango chunks, cheese foam, and slush make for a delightful drinking experience from the first sip to the last, in my opinion the best mango pomelo in the Flushing/Bayside area. Parking is super easy to find and the interior was kept in pristine condition. Glad I can stop by for a drink without going all the way to Flushing now!
Dietary restrictions: Adjustable sugar and ice levels
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Cupful of Green Grapes 满杯青提
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