Shake Shack

There is a cashier by the name “Tanbin”…who is rude, aggressive, disrespectful, hostile.

Atmosphere: 1

Food: 2

Service: 1

I understand that working in an airport is a stressful place, and I agree that a lot of people take out their stress on staff. However, taking that out on customers is unfair, I was waiting for over fifteen minutes for one drink, absolutely not a problem totally understand that there’s a wait but we noticed that everyone who had ordered before us was long gone and many people after us had gotten their food. Since we’d only gotten a drink and hadn’t received a receipt we just wanted to check on it. The lady behind the counter was confrontational and slid the milkshake at us again no worries I don’t like my restaurant job either but dont give out to me for not coming up to the counter because my name was put down as Grace, I can’t be expected to guess what name you put down for me lol I know I have an accent but Jane and Grace are completely different. Milkshake was delicious tho!

Atmosphere: 1

Food: 4

Service: 1

I’ve eaten burgers all over New York, but it’s kind of funny that the best one I had was at the Shake Shack in the airport. Honestly, it was so good—I was really surprised!

Atmosphere: 4

Food: 5

Service: 5

No cash service? Do we not live in America? What going on ?

Atmosphere: 1

Food: 1

Service: 1

The kiosk forces you to tip 2 dollars, even if you're only getting fries

Atmosphere: 1

Food: 1

Service: 1

They gave my burger to the wrong person.

Shammi was great!

Gave me the wrong order twice after waiting more than 15 minutes for a burger and fries. ended up having to get a refund because they were going to make me late for my flight. terrible service. would not recommend.

Atmosphere: 1

Food: 1

Service: 1

After correcting the cashier twice for a chicken burger you would expect a chicken burger, not a beef burger.

Atmosphere: 2

Food: 4

Service: 1

Always a positive experience when I eat here. Kim and Shammi have excellent customer service !

Atmosphere: 5

Food: 5

Service: 5

Shammi was such so nice and efficient! Would def be back

Atmosphere: 5

Food: 5

Service: 5

Shammi was super friendly and had great customer service!

Wow, what useless help there’s a line at the automatic machines. They’re all back there talking so I had to wait to order a burger. They were bullshitting so long I never got my burger and had to board the flight

Atmosphere: 3

Food: 5

Service: 1

Very nice service by Shammi and super quick. Great breakfast options before 10am.

Atmosphere: 5

Food: 5

Service: 5

Great meal for airport food! Really fresh and well-made.

Atmosphere: 4

Food: 5

Service: 4