Smart3 Cafe
168-45 Hillside Ave., Queens
(929) 589-7760
Recent Reviews
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Best among the area. Good employees and tasty foods
Atmosphere: 5
Food: 5
Service: 5
I had a very uncomfortable experience here and felt the need to share it.
After placing my order, I sat and waited for about 10 minutes. When the worker finally brought my food, he was touching my food directly with his hands. I asked for a big plate, and he told me it only comes with a small plate. I calmly asked if I could please get one extra plate. Instead of helping, he reacted rudely and again touched my food in an unhygienic way.
What made the situation worse was that the manager was standing right in front of us and said nothing. There was no correction, no apology, and no concern for food safety or customer respect.
This experience felt rude, rough, and very unhygienic. Food handling should always be clean and professional, and customers should be treated with basic respect.
I do not recommend this location based on my experience.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed with the cashier behavior. Left without taking any order, I literally waited patiently for 10minutes just to receive some cold and arrogant behavior from one of the cashiers. I understand the place is busy and sometimes it is overwhelming for the people working there but when you’re working on such environment, you should also acknowledge the way you’re approaching and handling the customers instead of giving away some cold behavior towards them. Never going back there.
Service: 1
Lots of Bangladeshi pitha and some desserts available. A good place to visit especially if someone is looking for some desi fresh pitha. The Bhapa pitha is especially good.
Atmosphere: 3
Food: 4
Service: 4
Bad service, and workers have no manners. The workers don’t care the customer.
Atmosphere: 1
Service: 1
The place is very unhygienic and the service is terrible. They have a very bad attitude.
Atmosphere: 1
Food: 1
Service: 1
Had great food good service the man on the cashier he talk so gently he take order very softly the atmosphere is so friendly everybody there like a family in my life I never see the customer service like this they all are so friendly and funnyand the food was so good and tasty the best thing everything is fresh I really love it
Atmosphere: 4
Food: 5
Service: 3
Great food store with fresh products and excellent service! But why ask customer to zalle payment if called in advanced for take out. We ordered vapa pitha and cashier asked to zalle Simon Mia the payment. Also no receipt was given to us. Sound like that transaction never happened. Owner should pay attention to this.
This was by far one of the worst café experiences I’ve had. The staff showed no respect for customers waiting in line, service felt careless and attitudes came across as rude. It was clear that customer satisfaction is not a priority here.
There are plenty of much better cafés nearby that offer cleaner spaces, professional service, and a more welcoming environment. I strongly recommend avoiding this place, your time and money are better spent elsewhere.
Food: 1
Service: 1
I go there most often but I know one guy who is very rude to customers he is tall with dark skin, almost they all don’t know how to behave with customers and they don’t even care about that
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Food quality good 😊
But service my goodness very bad service 👎
Food: 5
Service: 1
I waited 20 minutes for my pita while it wasn’t really that busy when I arrived. 10 minutes later I saw a bag of pitas randomly sitting in the counter area and asked a worker if it was mine and when mine will be ready. He said no and I have to wait for mine which will be ready soon. The bag of pitas was still in the counter when I left and they don’t know who it belongs to. Another 10 minutes later another worker asked me what I was waiting for and was talking between the other workers why I didn’t say anything which I told them I told someone. That worker I told initially was not even working and was sitting and chatting with customers like he was a customer himself. When they place orders, they do not write down the orders or do anything similar to remember the orders. I did not even receive an apology for waiting so long for my order.
Service: 1
The wait is awful , disorganized, understaffed. But despite everything, they serve old food! Refried piaju (lentil fritters) ,samosas. Where is the integrity?
I think they don’t even deserve 1 star. If you wanna clean your colon you can try their food. Nobody knows how old and rotten their foods are. You’ll have food poisoning instantly.
Atmosphere: 3
Food: 1
Service: 1
People at the service are inept at handling service. Specially the male ones. Food was mehh.
Atmosphere: 1
Food: 1
Service: 1
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