Very annoyed, ordering food in NY is very expensive especially ordering thru food apps like Uber eats to not get my complete order. I ordered a milk shake with my Uber Eats delivery which was not sent. I a giving money away using these apps and trusting Smash Burger to send/provide everything I paid for. UNREAL!!!!!!
Service: 1
SAP
Before I start the review, I wish I had taken a picture before eating. The food my aunt ordered was 2 plain wings, 1 BBQ wings, and 2 fries, along with drinks. The wings we received were unappetizing, and the fries were overly salted. The appearance and taste made me question the ridiculous price of the food. The service was horrible. My aunt asked about the pricing because, unlike Smashburger, other fast food restaurants offer better food and include fries with orders WITHOUT having to individually pay and the worker said she couldn't understand what my aunt was trying to tell her (context my aunt speaks Spanish) but after the worker "helped" my aunt. The worker was speaking Spanish fluently to another customer near the counter? Also, the atmosphere was decent. Some tables were left unclean, and the floor was dirty. Overall, my experience at Smashburger was horrible. I can't speak for the burgers, but the wings and fries I wouldn't recommend ordering unless you want to waste your money.
Atmosphere: 3
Food: 3
Service: 3
mattbunky
Food good, worker
Atmosphere: 5
Food: 5
Service: 5
Lean Sullivan
This is the fourth time I've ordered an Oreo shake from this Smashburger and they didn't provide it. I'm never ordering from Smashburger again.
Food: 2
Service: 2
smasher Learner
So I went to the store last night ordered double bacon smashburger and classic crispy chicken and herb wings . The receipt reflects the time I ordered at 8:25 pm. I waited on my table because that was my understanding. By 8:52 i went to the counter on the side where food ordered are usually placed. I saw mine based on the name in the receipt attached outside the brown bag. One the tall male staff saw me taking the bag and gave me a seemingly upset face. He said I should wait because it will be delivered.I said Ok. I didn’t hear any apologies and that’s really Ok. Before going back to my chair I decided to pick up some ketchup and napkins,at this time, he was obviously upset and told me that’s why we don’t want customer picking up their orders here.i said sorry i didn’t know. I went back to my chair disgusted at their customer service! Rude! I didn’t get an apology for a long wait over 25 mins long wait and to reprimand me for getting some napkins which when the chicken finally delivered did not have any napkins. It was a waste of money, i shouldn’t have tipped 15%. Will never go back there! Food was junk anyway!
Atmosphere: 4
Food: 5
Service: 1
Ren
Food was very salty. Clean environment.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Tater Tots
Ren Flores
Food was very salty. Clean environment.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Tater Tots
Bryant Guzman
Probably the best Smashburger you can go to around NYC. I've seen others and this one is relatively quiet and the staff is attentive and the food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Smash, Fries
Dj Poizon
Enjoyed the wings, cant say the same for the burgers.
Nicer than the Smashburger in manhattan. Staff was friendly food was great. When somebody came in playing music on Bluetooth speaker they asked him to not play his music in the restaurant. He turned it off and everyone continued to enjoy their meals.
I often visit Smash Burger restaurant whenever I feel the craving for hamburgers and brisket. I highly recommend both their hamburgers and brisket. It's very clean and service oriented with excellent value.
The staff are all nice and the food is delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smash Fries, Fries, Sweet Potato Fries, Avocado, Double Cheeseburger
Very annoyed, ordering food in NY is very expensive especially ordering thru food apps like Uber eats to not get my complete order. I ordered a milk shake with my Uber Eats delivery which was not sent. I a giving money away using these apps and trusting Smash Burger to send/provide everything I paid for. UNREAL!!!!!!
Service: 1
Before I start the review, I wish I had taken a picture before eating. The food my aunt ordered was 2 plain wings, 1 BBQ wings, and 2 fries, along with drinks. The wings we received were unappetizing, and the fries were overly salted. The appearance and taste made me question the ridiculous price of the food. The service was horrible. My aunt asked about the pricing because, unlike Smashburger, other fast food restaurants offer better food and include fries with orders WITHOUT having to individually pay and the worker said she couldn't understand what my aunt was trying to tell her (context my aunt speaks Spanish) but after the worker "helped" my aunt. The worker was speaking Spanish fluently to another customer near the counter? Also, the atmosphere was decent. Some tables were left unclean, and the floor was dirty. Overall, my experience at Smashburger was horrible. I can't speak for the burgers, but the wings and fries I wouldn't recommend ordering unless you want to waste your money.
Atmosphere: 3
Food: 3
Service: 3
Food good, worker
Atmosphere: 5
Food: 5
Service: 5
This is the fourth time I've ordered an Oreo shake from this Smashburger and they didn't provide it. I'm never ordering from Smashburger again.
Food: 2
Service: 2
So I went to the store last night ordered double bacon smashburger and classic crispy chicken and herb wings . The receipt reflects the time I ordered at 8:25 pm. I waited on my table because that was my understanding. By 8:52 i went to the counter on the side where food ordered are usually placed. I saw mine based on the name in the receipt attached outside the brown bag. One the tall male staff saw me taking the bag and gave me a seemingly upset face. He said I should wait because it will be delivered.I said Ok. I didn’t hear any apologies and that’s really Ok. Before going back to my chair I decided to pick up some ketchup and napkins,at this time, he was obviously upset and told me that’s why we don’t want customer picking up their orders here.i said sorry i didn’t know. I went back to my chair disgusted at their customer service! Rude! I didn’t get an apology for a long wait over 25 mins long wait and to reprimand me for getting some napkins which when the chicken finally delivered did not have any napkins. It was a waste of money, i shouldn’t have tipped 15%. Will never go back there! Food was junk anyway!
Atmosphere: 4
Food: 5
Service: 1
Food was very salty. Clean environment.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Tater Tots
Food was very salty. Clean environment.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Tater Tots
Probably the best Smashburger you can go to around NYC. I've seen others and this one is relatively quiet and the staff is attentive and the food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Smash, Fries
Enjoyed the wings, cant say the same for the burgers.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Nicer than the Smashburger in manhattan. Staff was friendly food was great. When somebody came in playing music on Bluetooth speaker they asked him to not play his music in the restaurant. He turned it off and everyone continued to enjoy their meals.
Atmosphere: 4
Food: 4
Service: 5
Excellent quality and
Atmosphere: 5
Food: 5
Service: 5
Food is still salty for me...
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Sandwich, Tater Tots
Dietary restrictions: Na
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Smash, Smash Fries, Crispy Chicken Sandwich
I often visit Smash Burger restaurant whenever I feel the craving for hamburgers and brisket. I highly recommend both their hamburgers and brisket. It's very clean and service oriented with excellent value.