Had a TERRIBLE experience at this restaurant tonight. Service was super slow even though the restaurant wasn’t crowded at all. Our waiter Moctar was aggressive when talking to my party. Extremely passive aggressive, made us feel uncomfortable throughout our experience. The music was also VERY loud, we couldn’t hear each other talking, we had to yell… Would never even think of returning here or recommending it to someone else.
Atmosphere: 2
Food: 3
Service: 1
Nyame Richards
Viviana, is the best server ever, promote her!!!! She is the life of the restaurant!
Atmosphere: 5
Food: 5
Service: 5
The Heather Hurley Foundation
Our Servicer Viviana is the best! I celebrated a Big Birthday at SUGAR FACTORY and I had such a fun time due to Viviana's pleasant personality and patience. It was my first time there and it won't be my last. Thank you!!!
Atmosphere: 4
Food: 5
Service: 5
Mya Sharpe
We loved our experience here for a birthday ! Viviana was a excellent, funny , attentive server! Definitely coming back 🥳
Atmosphere: 5
Food: 5
Service: 5
Dionne Davis
Viviana was amazing! She was as soo accommodating and nice. She made the experience amazing!
Atmosphere: 4
Food: 4
Service: 5
MATTHEW ANDALCIO
Viviana our host was so friendly and amazing, very attentive and did her best to accompany every request. This was our first time coming to celebrate our daughter’s 5th bday. We absolutely loved it
Atmosphere: 5
Food: 4
Service: 5
Niyereth Moncayo
We celebrated my nieces birthday and we had an amazing time ! The food was delicious & the milkshakes were delicious. Our server Viviana was very nice, made sure we were good at all times & just a great server over all.
Atmosphere: 5
Food: 5
Service: 5
Dolores
Great waiter. He made perfect suggestion for us. Fun place for a casual meal. Lots of choices not just desserts.
Tammy Consiglio
Sheikh was an amazing waiter. He was very attentive!
We had such a fantastic time at Sugar Factory – Queens! The highlight for me was definitely the S’mores Brownie Insane Milkshake — it was absolutely massive, insanely delicious, and honestly impossible to finish without sharing. We passed it around the table and everyone loved it. The Rainbow Sliders were also really good and just as fun and colorful as they look.
We came to celebrate my niece’s birthday and she had the best time. The entire atmosphere is perfect for birthdays of all ages — bright, over-the-top décor, tons of photo-worthy moments, and a menu filled with things that feel like a celebration in themselves. If you like posting fun restaurant experiences on social media, this place is a dream.
A huge shoutout to our waiter Robert, who was amazing from start to finish. Even though they were short-staffed due to a last-minute callout, he took incredible care of us, stayed so friendly and upbeat, and you could tell he genuinely cares about the guests and the experience they’re having. He made everything feel smooth and special.
Highly recommend Sugar Factory – Queens for birthdays, celebrations, or just an unforgettable dessert outing!
Atmosphere: 5
Food: 5
Service: 5
Shavonne Myles
We both got the turkey club sandwich. We didnt like it. They took one off our bill. We appreciated that. The drinks were amazing and strong $47 each (worth it) They staff was really friendly. We closed the place down Friday night. They said take your time. They were cleaning We were drinking and having a good time.
Atmosphere: 5
Food: 4
Service: 5
Nyree Collins
Vivian was absolutely amazing. The food was great and the service was great. We highly recommend
Carlos Carcamo
Dined with my family Viviana was amazing very kind and patient and professional. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Isabel Hernandez Bustamante
The food is really good and the service in general is good, but the restaurant was full and there was only one waiter attending to all the tables which made each order a long wait, but Emilio had a good service and did what he could, they should put more waiters and much more on a Friday night
The food was not good
Atmosphere: 1
Food: 1
Service: 1
Had a TERRIBLE experience at this restaurant tonight. Service was super slow even though the restaurant wasn’t crowded at all. Our waiter Moctar was aggressive when talking to my party. Extremely passive aggressive, made us feel uncomfortable throughout our experience. The music was also VERY loud, we couldn’t hear each other talking, we had to yell… Would never even think of returning here or recommending it to someone else.
Atmosphere: 2
Food: 3
Service: 1
Viviana, is the best server ever, promote her!!!! She is the life of the restaurant!
Atmosphere: 5
Food: 5
Service: 5
Our Servicer Viviana is the best! I celebrated a Big Birthday at SUGAR FACTORY and I had such a fun time due to Viviana's pleasant personality and patience. It was my first time there and it won't be my last. Thank you!!!
Atmosphere: 4
Food: 5
Service: 5
We loved our experience here for a birthday ! Viviana was a excellent, funny , attentive server! Definitely coming back 🥳
Atmosphere: 5
Food: 5
Service: 5
Viviana was amazing! She was as soo accommodating and nice. She made the experience amazing!
Atmosphere: 4
Food: 4
Service: 5
Viviana our host was so friendly and amazing, very attentive and did her best to accompany every request. This was our first time coming to celebrate our daughter’s 5th bday. We absolutely loved it
Atmosphere: 5
Food: 4
Service: 5
We celebrated my nieces birthday and we had an amazing time ! The food was delicious & the milkshakes were delicious. Our server Viviana was very nice, made sure we were good at all times & just a great server over all.
Atmosphere: 5
Food: 5
Service: 5
Great waiter. He made perfect suggestion for us. Fun place for a casual meal. Lots of choices not just desserts.
Sheikh was an amazing waiter. He was very attentive!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We had such a fantastic time at Sugar Factory – Queens! The highlight for me was definitely the S’mores Brownie Insane Milkshake — it was absolutely massive, insanely delicious, and honestly impossible to finish without sharing. We passed it around the table and everyone loved it. The Rainbow Sliders were also really good and just as fun and colorful as they look.
We came to celebrate my niece’s birthday and she had the best time. The entire atmosphere is perfect for birthdays of all ages — bright, over-the-top décor, tons of photo-worthy moments, and a menu filled with things that feel like a celebration in themselves. If you like posting fun restaurant experiences on social media, this place is a dream.
A huge shoutout to our waiter Robert, who was amazing from start to finish. Even though they were short-staffed due to a last-minute callout, he took incredible care of us, stayed so friendly and upbeat, and you could tell he genuinely cares about the guests and the experience they’re having. He made everything feel smooth and special.
Highly recommend Sugar Factory – Queens for birthdays, celebrations, or just an unforgettable dessert outing!
Atmosphere: 5
Food: 5
Service: 5
We both got the turkey club sandwich. We didnt like it. They took one off our bill. We appreciated that. The drinks were amazing and strong $47 each (worth it) They staff was really friendly. We closed the place down Friday night. They said take your time. They were cleaning We were drinking and having a good time.
Atmosphere: 5
Food: 4
Service: 5
Vivian was absolutely amazing. The food was great and the service was great. We highly recommend
Dined with my family Viviana was amazing very kind and patient and professional. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
The food is really good and the service in general is good, but the restaurant was full and there was only one waiter attending to all the tables which made each order a long wait, but Emilio had a good service and did what he could, they should put more waiters and much more on a Friday night
Atmosphere: 5
Food: 5
Service: 4
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