Burned burned burned. I really hate to write a bad review because the guys were awesome and treated us with utmost respect. In their defense we ordered and picked up the food at 1:00 in the morning but take a look at the pics. There is no excuse for what we were handed. If we lived closer I would take the food back. Lamb chops burned to a crisp. Expensive charcoal! Ribs and chicken were alright with a burnt aftertaste. included desert- small cup of jello.Definitely not food for the sober.Sorry but I'll take a hard pass on this place until further notice.
Heriberto Hernandez
I would like to start by saying horrible place and service 1) dirty table with spill coffee 2)coffee cups are dingy 3) got a glass of water there was small particles floating in the water took me almost and hour to receive my food finally got it I received just my omelette and was told the pancakes will be out shortly turn in to 20 mins. Poor customer service horrible place will not be returning to this place you get what you pay for in the run down neighborhood if I could give a one star I would
Cassandra Phillips, REALTOR
With so many breakfast options before our flight from New York to Dallas, we decided to try another diner. Hit or miss? I’m going to say USA Diner was a hit. From the moment we walked in, to the time we left, we felt like we were visiting family. Welcomed at the door and given the option to sit anywhere. We chose a booth which turned out to be a bit tight for our party if 4. We were moved to a table by our server Ms. Anne, who made our dining experience one to remember. She was attentive, sweet, funny and kind. Ms. Anne provided exceptional service! Between the service, vibrant colors and positive messages on the walls, USA Diner offered the right energy and vibe. The food options..extensive, the food… good and the service..exceptional! The one thing I couldn’t figure out was, what type of turkey bacon they were serving?. Ms. Anne assured me it was turkey bacon but… yeah I had to pass.
Jennifer W.
Go to Stop20Diner on Hempstead Turnpike instead. Don't come here if you're in a rush nor if you want edible food. While we understand being short staffed, our waiter was on his cell phone while the food took over 1.5 hours to come out. The lack of professionalism and no communication blew me away. No check in, no customer service. Unfortunately we were a a party of 12 so going elsewhere wasn't an option. AVOID THIS PLACE PLEASE! No apology or acknowledgment from their management. Keep your hard earned dollars and go elsewhere. Simple as that.
Nay V.
After waiting about 10 mins To have my order taken. Which is fine because I understand that a lot of places are still short staffed . However, the server seemed to be a bit unfamiliar with the menu. When The breakfast arrived both of our orders were incorrect but we kept it. The breakfast was horrible. Seems like it was made hours before and microwaved. We went to the counter to pay and the woman who finally arrived after 5 mins seemed as if she didn't want to respond back hello after my brother said hello first. I will never eat here again, this was a bad choice for breakfast !
Barbara Cleveland
I wanted breakfast to go this morning. The server sent me to a specific table they use for those who want take out.That same server ignored me while other people behind me were seated. To make matters worse, the hostess asked her to take my order, by that time I had already been there 15 minutes, and she ignored me some more.I understand most customers that do take out don’t tip, I’m not one of them. I tip 15-20% minimum. It’s sad that I am, personally, experiencing the same low quality service they had prior to the change of leadership and/or ownership.
Renee Edwards
Not a good experience @ USA Diner. There was no one at the door to greet us, so I presumed there was no body working. We were seated a few minutes later. Received our drink order quickly. However, we waited an hour and we did not receive our food..an order of 1 omelette and 1 waffle... that is ridiculous! I left at that point. This was not the first time I have waited long for service here. The place was not even crowded on this Tuesday afternoon. I have done this job before so I can be critical of poor service. Never again..twice is too many times to be disappointed.
Abdul Raheem
Excellent! I ordered the waffle sundae and it came out amazing!!!!
Lynne Mayers-Thomas
This is our go to diner. We really enjoy the food. The staff is good. It's located within the NYC so you have to show proof of vaccination to eat in..but the also have take out. It's big enough to accommodate families and hold meetings gs but call first and make a reservation so they can prepare for you. Otherwise just walk in. The prices are reasonable and the atmosphere is Caribbean but remember it's still diner food oriented. Enjoy.
Nikki G
The fried calamari was rubbery. I would not order it again. The salad was ok. I didn't order anything else but would give them another try if in the area again.
At 10pm on a Friday.Service was good.Food was horrible.Special orders were impossible.Bathroom not clean.
Michele Woolfe
The absolute worst experience ever the food took a hour it came out luke warm and over cooked. The manager is unprofessional and rude He made excuses for the poor service without and apology and he was unmasked. I’ll never ever come here again. By the way it wasn’t crowed
Damara Lee
I have to say this place went down a lot I use to enjoy coming here. I believe the pandemic has hurt them the food tasted old and maybe reheated. The rice was so hard the smother turkey wings weren't good at all. The waiter tried to help but he's not the cook. Sadly, I don't see them around long. I do pray they bounce back. Less is more on the menu.
박우택
Food did not quite satisfy my taste buds. It was blend and onion was not fully cooked. Service was great but food came out bit slow
Gina Jones
It's a great place for classic diner food. They have everything from hamburgers to j*** chicken to shrimp salad.I think this place is open 24 hours. That would make it a good after a long day / night place to eat. The portions are really really big so bring your appetite. They do require proof of vaccination and they do temperature checks at the door. You must also wear your mask to get in and when you leave.
Burned burned burned. I really hate to write a bad review because the guys were awesome and treated us with utmost respect. In their defense we ordered and picked up the food at 1:00 in the morning but take a look at the pics. There is no excuse for what we were handed. If we lived closer I would take the food back. Lamb chops burned to a crisp. Expensive charcoal! Ribs and chicken were alright with a burnt aftertaste. included desert- small cup of jello.Definitely not food for the sober.Sorry but I'll take a hard pass on this place until further notice.
I would like to start by saying horrible place and service 1) dirty table with spill coffee 2)coffee cups are dingy 3) got a glass of water there was small particles floating in the water took me almost and hour to receive my food finally got it I received just my omelette and was told the pancakes will be out shortly turn in to 20 mins. Poor customer service horrible place will not be returning to this place you get what you pay for in the run down neighborhood if I could give a one star I would
With so many breakfast options before our flight from New York to Dallas, we decided to try another diner. Hit or miss? I’m going to say USA Diner was a hit. From the moment we walked in, to the time we left, we felt like we were visiting family. Welcomed at the door and given the option to sit anywhere. We chose a booth which turned out to be a bit tight for our party if 4. We were moved to a table by our server Ms. Anne, who made our dining experience one to remember. She was attentive, sweet, funny and kind. Ms. Anne provided exceptional service! Between the service, vibrant colors and positive messages on the walls, USA Diner offered the right energy and vibe. The food options..extensive, the food… good and the service..exceptional! The one thing I couldn’t figure out was, what type of turkey bacon they were serving?. Ms. Anne assured me it was turkey bacon but… yeah I had to pass.
Go to Stop20Diner on Hempstead Turnpike instead. Don't come here if you're in a rush nor if you want edible food. While we understand being short staffed, our waiter was on his cell phone while the food took over 1.5 hours to come out. The lack of professionalism and no communication blew me away. No check in, no customer service. Unfortunately we were a a party of 12 so going elsewhere wasn't an option. AVOID THIS PLACE PLEASE! No apology or acknowledgment from their management. Keep your hard earned dollars and go elsewhere. Simple as that.
After waiting about 10 mins To have my order taken. Which is fine because I understand that a lot of places are still short staffed . However, the server seemed to be a bit unfamiliar with the menu. When The breakfast arrived both of our orders were incorrect but we kept it. The breakfast was horrible. Seems like it was made hours before and microwaved. We went to the counter to pay and the woman who finally arrived after 5 mins seemed as if she didn't want to respond back hello after my brother said hello first. I will never eat here again, this was a bad choice for breakfast !
I wanted breakfast to go this morning. The server sent me to a specific table they use for those who want take out.That same server ignored me while other people behind me were seated. To make matters worse, the hostess asked her to take my order, by that time I had already been there 15 minutes, and she ignored me some more.I understand most customers that do take out don’t tip, I’m not one of them. I tip 15-20% minimum. It’s sad that I am, personally, experiencing the same low quality service they had prior to the change of leadership and/or ownership.
Not a good experience @ USA Diner. There was no one at the door to greet us, so I presumed there was no body working. We were seated a few minutes later. Received our drink order quickly. However, we waited an hour and we did not receive our food..an order of 1 omelette and 1 waffle... that is ridiculous! I left at that point. This was not the first time I have waited long for service here. The place was not even crowded on this Tuesday afternoon. I have done this job before so I can be critical of poor service. Never again..twice is too many times to be disappointed.
Excellent! I ordered the waffle sundae and it came out amazing!!!!
This is our go to diner. We really enjoy the food. The staff is good. It's located within the NYC so you have to show proof of vaccination to eat in..but the also have take out. It's big enough to accommodate families and hold meetings gs but call first and make a reservation so they can prepare for you. Otherwise just walk in. The prices are reasonable and the atmosphere is Caribbean but remember it's still diner food oriented. Enjoy.
The fried calamari was rubbery. I would not order it again. The salad was ok. I didn't order anything else but would give them another try if in the area again.
Restaurantji Recommends
At 10pm on a Friday.Service was good.Food was horrible.Special orders were impossible.Bathroom not clean.
The absolute worst experience ever the food took a hour it came out luke warm and over cooked. The manager is unprofessional and rude He made excuses for the poor service without and apology and he was unmasked. I’ll never ever come here again. By the way it wasn’t crowed
I have to say this place went down a lot I use to enjoy coming here. I believe the pandemic has hurt them the food tasted old and maybe reheated. The rice was so hard the smother turkey wings weren't good at all. The waiter tried to help but he's not the cook. Sadly, I don't see them around long. I do pray they bounce back. Less is more on the menu.
Food did not quite satisfy my taste buds. It was blend and onion was not fully cooked. Service was great but food came out bit slow
It's a great place for classic diner food. They have everything from hamburgers to j*** chicken to shrimp salad.I think this place is open 24 hours. That would make it a good after a long day / night place to eat. The portions are really really big so bring your appetite. They do require proof of vaccination and they do temperature checks at the door. You must also wear your mask to get in and when you leave.