Caught them 30 minutes before closing on a Wednesday night was just going to do hookah really quick they Said it was okay and they never came to take our order for 10 minutes
Atmosphere: 5
Service: 1
Nia-N'Shae P Collins
They had 1 server on all night and the poor girl was STRESSED. Unfortunately this caused her to be very rude to our small group. This is supposedly a Caribbean venue but the music was horrible the entire night. When we asked an employee, she made it clear that she was catering to a single table of guests. Everyone else in the establishment was very disappointed. The entire night we were getting up from the table to look for our server.
When we requested the bill it was clear we were overcharged by about $50. We asked to see the itemized bill and were told we can only see what we were being charged after paying. We paid (regretfully) and then saw that we were charged BOTH a 20% service charge and then $40 additional for a tip we DID NOT agree to. This is the second time this establishment overcharged me without consent.
0/10 for drinks, service and atmosphere. Just go somewhere else…
Atmosphere: 1
Food: 1
Service: 2
Tammia Marcano
Marketed as a Caribbean establishment but played rowdy non-Caribbean music for hours. After spending hundreds of dollars we asked for the music to be changed to a Caribbean vibe and the ONE server got an attitude with us. We then asked for the cheque, she over charged us by almost $50. When I asked to see the detailed bill she said “you can see after you pay”. Once the bill printed she had tipped herself 20% on top of the mandatory 20% service charge. Nasty attitude and bad customer service was very unnecessary.
Atmosphere: 1
Service: 1
Nick E
The service is absolutely horrible here. I sat down with my friends and nobody came to take our order for about 30 minutes then I had to go up to the front counter to order and the 2 women in the front gave me an attitude about it. Everything here is crazy overpriced. 4 drinks, 4 shots, hookah, 5 wings and a small pizza was like $300. How does that make sense?? There were 6 people in my party. The food portion was probably big enough to feed maybe 2 of us.
My friend lost her selfie light on her phone. When I went to the front to order again (because nobody comes up to you. You literally have to go hassle the waitress to serve you) I saw my friends selfie light on the counter and I said “oh that’s my friend’s light. She lost it. Can I please have it back?” they both snatched the light off the counter and played stupid saying “what light? There’s no light here” I literally went back and forth arguing with them for like 10 minutes straight before they gave me back the light. That’s absolutely ridiculous. Y’all have people working there who steal, are rude, are get attitude with you if you ask them to do their job. Drinks watered down, food is trash. Never again in my life.
Atmosphere: 1
Food: 1
Service: 1
Cherish Willow
Horrible Service!!! The hostess/Manager was very unprofessional last night!! She refused to give us a receipt. Initially she told us that she couldn't print one until we paid upfront. I have never been anywhere that required me to pay before I got my drinks and food. Then she took over an hour to give us a receipt. My cousin asked another hostess to speak to a manager. That's when things took a turn for the worst. She became irate and told us, "I'm a grown woman I'm not as young as you think I'm 31!" "If you had an issue you could speak to me" She was offended that we requested a the manager. Then she yelled at us, "I AM THE MANAGER!" "I'LL PRINT YOUR RECEIPT AND I'LL GET THE BOUNCER." This so called manager was very unprofessional. Everyone was complaining about the service last night. 3 gentlemen next to us who had a long wait for the food we're complaining. We discovered that she charged us a 20% gratuity after we already gave her a tip for watered down drinks. Because they were watered down, I got an extra shot of Patron. Be warned it's $17.50 for one shot!!
Atmosphere: 1
Food: 1
Service: 1
Kiara Marie Vasquez
Food is very well seasoned ! Service mmm I waited 20 minutes and had to get up to get a girl to take my order but she was wonderful ! Hookah 10/10 drinks let’s sayyyy they taste like juice but they hitttttt once you finish it I love a sneaky hit MUSIC WAS AMAZING ! They did have games was a great ice breaker I recommend for a chill night but want to drink and vibe with the girls. The bill was $154 for 2 drinks hookah and a sampler they add 20% so be mindful.
Atmosphere: 5
Food: 5
Service: 4
Nyasia Coleman
First and last time, they don’t accommodate, it’s inconvenient, they don’t keep up with the bathrooms, no tissue in one of the stalls.Food is ok. Came to celebrate a friends birthday. Will never party here again .
Atmosphere: 1
Food: 1
Service: 1
Shevy T
I went here with 5 of my girlfriends for girls night out. Let me start by saying The Dj played some good music However The Service Was Terrible no one came to take our order we had to keep going to the front to ask them to take our order after ordering our bottles it took between 10-20min for it to come out no one came to check on us between the time so anything we wanted we had to go to the front. The food wasn't bad overall the place is a nice low key spot just Horrible Service
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Margarita Frozen, Headcrack
Alia Olivero
I don’t even know where to start. This place is horrific. They clearly state on their menu/ social Media platforms that open tabs are allowed but for some reason they didn’t allow my group and I to keep an open tab. We had to pay 20% service charge every single time we wanted to get something new. Also, they showed us one price but charged us another. I’ve attempted to call to get this issue resolved and no response. I’ve left several Instagram messages & I’ve been blocked on multiple accounts. The staff is very unfriendly, we had to literally get up and go find someone to attend to us. 0/10 would not reccomend.
Parking: Horrible parking! Area is also not safe .
Atmosphere: 2
Food: 3
Service: 1
Ochean Cross
The vibes was nice, Dj was great! Love the fact that they had games for us to play. It’s a little over priced especially if you’re paying with card and not cash.
The drinks at Xscape are absolutely great! Loved the blueberry hookah, too.
Atmosphere: 5
Food: 5
Service: 5
Tracy Beltran
Xscape is a great place to have a quiet dinner with friends or family. The menu has a good variety of options.
Atmosphere: 5
Food: 5
Service: 5
Kirk Barnett
Chanced upon Xscape and what a find it was! Great music, fun party games, and of course, delicious food and hookah. It's the perfect place for a night out with friends. Make sure to reserve your spot to avoid disappointment.
Atmosphere: 5
Food: 5
Service: 5
Jazmyah B.
Where do I start. This is my first time coming to xscape & not having a good experience. It was my friends birthday. This was the only place open late so we went because we were familiar with it. We got 2 hookahs ($80) , refill ($29) , a tower, over $100 worth of shots, & food. There was no one but our 5 people party.. the music eventually stopped due to a technical difficulty. We played music on our phones for the meantime. When I wanted a refill, my card wouldn’t go through due to their system being down because of the WiFi. We had to wait until the WiFi came back on in order to get the refill, when really if you tried my card three times, the refill should have just been brought out and free. However, we had to wait over 20 mins for the WiFi to come back on, for their card machine to work in order to pay for the refill because they didnt care to accommodate.Next I asked if they could bring out a birthday sign for my friend once we got there. I had to ask again towards when we were about to leave because it was never brought out. The host told me that they usually do the sign with a complimentary shot. (I been asked her for the sign) I guess when we orders shots a second round she gave a complimentary shot to the birthday girl already so she informed me that the shot would cost. With everything that we endured, at most, the shot should have been free. I was not paying for anything else. We were the ONLY people in there & they had technical difficulties. Any where else I ever been, if there was no one there, accommodation/ discounts were given. I’m very dissatisfied with the service for my friends birthday and I hope you guys get it together. We spend a lot of money and received not accommodations for anything. Workers lacked empathy. Never again.
Atmosphere: 2
Food: 4
Service: 2
Evelyn Juhasz
Xscape is my go-to spot for a relaxing evening. Highly recommend!
Caught them 30 minutes before closing on a Wednesday night was just going to do hookah really quick they Said it was okay and they never came to take our order for 10 minutes
Atmosphere: 5
Service: 1
They had 1 server on all night and the poor girl was STRESSED. Unfortunately this caused her to be very rude to our small group. This is supposedly a Caribbean venue but the music was horrible the entire night. When we asked an employee, she made it clear that she was catering to a single table of guests. Everyone else in the establishment was very disappointed. The entire night we were getting up from the table to look for our server.
When we requested the bill it was clear we were overcharged by about $50. We asked to see the itemized bill and were told we can only see what we were being charged after paying. We paid (regretfully) and then saw that we were charged BOTH a 20% service charge and then $40 additional for a tip we DID NOT agree to. This is the second time this establishment overcharged me without consent.
0/10 for drinks, service and atmosphere. Just go somewhere else…
Atmosphere: 1
Food: 1
Service: 2
Marketed as a Caribbean establishment but played rowdy non-Caribbean music for hours. After spending hundreds of dollars we asked for the music to be changed to a Caribbean vibe and the ONE server got an attitude with us. We then asked for the cheque, she over charged us by almost $50. When I asked to see the detailed bill she said “you can see after you pay”. Once the bill printed she had tipped herself 20% on top of the mandatory 20% service charge. Nasty attitude and bad customer service was very unnecessary.
Atmosphere: 1
Service: 1
The service is absolutely horrible here. I sat down with my friends and nobody came to take our order for about 30 minutes then I had to go up to the front counter to order and the 2 women in the front gave me an attitude about it. Everything here is crazy overpriced. 4 drinks, 4 shots, hookah, 5 wings and a small pizza was like $300. How does that make sense?? There were 6 people in my party. The food portion was probably big enough to feed maybe 2 of us.
My friend lost her selfie light on her phone. When I went to the front to order again (because nobody comes up to you. You literally have to go hassle the waitress to serve you) I saw my friends selfie light on the counter and I said “oh that’s my friend’s light. She lost it. Can I please have it back?” they both snatched the light off the counter and played stupid saying “what light? There’s no light here” I literally went back and forth arguing with them for like 10 minutes straight before they gave me back the light. That’s absolutely ridiculous. Y’all have people working there who steal, are rude, are get attitude with you if you ask them to do their job. Drinks watered down, food is trash. Never again in my life.
Atmosphere: 1
Food: 1
Service: 1
Horrible Service!!! The hostess/Manager was very unprofessional last night!! She refused to give us a receipt. Initially she told us that she couldn't print one until we paid upfront. I have never been anywhere that required me to pay before I got my drinks and food.
Then she took over an hour to give us a receipt. My cousin asked another hostess to speak to a manager. That's when things took a turn for the worst. She became irate and told us, "I'm a grown woman I'm not as young as you think I'm 31!" "If you had an issue you could speak to me" She was offended that we requested a the manager. Then she yelled at us, "I AM THE MANAGER!" "I'LL PRINT YOUR RECEIPT AND I'LL GET THE BOUNCER." This so called manager was very unprofessional. Everyone was complaining about the service last night. 3 gentlemen next to us who had a long wait for the food we're complaining. We discovered that she charged us a 20% gratuity after we already gave her a tip for watered down drinks. Because they were watered down, I got an extra shot of Patron. Be warned it's $17.50 for one shot!!
Atmosphere: 1
Food: 1
Service: 1
Food is very well seasoned ! Service mmm I waited 20 minutes and had to get up to get a girl to take my order but she was wonderful ! Hookah 10/10 drinks let’s sayyyy they taste like juice but they hitttttt once you finish it I love a sneaky hit MUSIC WAS AMAZING ! They did have games was a great ice breaker I recommend for a chill night but want to drink and vibe with the girls. The bill was $154 for 2 drinks hookah and a sampler they add 20% so be mindful.
Atmosphere: 5
Food: 5
Service: 4
First and last time, they don’t accommodate, it’s inconvenient, they don’t keep up with the bathrooms, no tissue in one of the stalls.Food is ok. Came to celebrate a friends birthday. Will never party here again .
Atmosphere: 1
Food: 1
Service: 1
I went here with 5 of my girlfriends for girls night out. Let me start by saying The Dj played some good music However The Service Was Terrible no one came to take our order we had to keep going to the front to ask them to take our order after ordering our bottles it took between 10-20min for it to come out no one came to check on us between the time so anything we wanted we had to go to the front. The food wasn't bad overall the place is a nice low key spot just Horrible Service
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Margarita Frozen, Headcrack
I don’t even know where to start. This place is horrific. They clearly state on their menu/ social
Media platforms that open tabs are allowed but for some reason they didn’t allow my group and I to keep an open tab. We had to pay 20% service charge every single time we wanted to get something new. Also, they showed us one price but charged us another. I’ve attempted to call to get this issue resolved and no response. I’ve left several Instagram messages & I’ve been blocked on multiple accounts. The staff is very unfriendly, we had to literally get up and go find someone to attend to us. 0/10 would not reccomend.
Parking: Horrible parking! Area is also not safe .
Atmosphere: 2
Food: 3
Service: 1
The vibes was nice, Dj was great! Love the fact that they had games for us to play. It’s a little over priced especially if you’re paying with card and not cash.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Xscape Chicken Tenders
Restaurantji Recommends
The drinks at Xscape are absolutely great! Loved the blueberry hookah, too.
Atmosphere: 5
Food: 5
Service: 5
Xscape is a great place to have a quiet dinner with friends or family. The menu has a good variety of options.
Atmosphere: 5
Food: 5
Service: 5
Chanced upon Xscape and what a find it was! Great music, fun party games, and of course, delicious food and hookah. It's the perfect place for a night out with friends. Make sure to reserve your spot to avoid disappointment.
Atmosphere: 5
Food: 5
Service: 5
Where do I start. This is my first time coming to xscape & not having a good experience. It was my friends birthday. This was the only place open late so we went because we were familiar with it. We got 2 hookahs ($80) , refill ($29) , a tower, over $100 worth of shots, & food. There was no one but our 5 people party.. the music eventually stopped due to a technical difficulty. We played music on our phones for the meantime. When I wanted a refill, my card wouldn’t go through due to their system being down because of the WiFi. We had to wait until the WiFi came back on in order to get the refill, when really if you tried my card three times, the refill should have just been brought out and free. However, we had to wait over 20 mins for the WiFi to come back on, for their card machine to work in order to pay for the refill because they didnt care to accommodate.Next I asked if they could bring out a birthday sign for my friend once we got there. I had to ask again towards when we were about to leave because it was never brought out. The host told me that they usually do the sign with a complimentary shot. (I been asked her for the sign) I guess when we orders shots a second round she gave a complimentary shot to the birthday girl already so she informed me that the shot would cost. With everything that we endured, at most, the shot should have been free. I was not paying for anything else. We were the ONLY people in there & they had technical difficulties. Any where else I ever been, if there was no one there, accommodation/ discounts were given. I’m very dissatisfied with the service for my friends birthday and I hope you guys get it together. We spend a lot of money and received not accommodations for anything. Workers lacked empathy. Never again.
Atmosphere: 2
Food: 4
Service: 2
Xscape is my go-to spot for a relaxing evening. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Loading...