Absolutely horrible. Food is quite often out of date/expired, thorough cleaning rarely happens, old coffee and old food is regularly served. I won't say the individual employees are at fault because they really are doing their best. It's management that's rotten to the core, from the owner Tom Burke right down to middle store managers (with the exception of a select few). Extremely high turnover, people only ever stay until they find a better job so half the workers are always still in training which means orders will get messed up. Just avoid Dunkin altogether.
Atmosphere: 1
Food: 1
Service: 1
Jason Warne
Munchkins were great too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burnt w a Pinch of Cream Cheese, Boston Cream Donuts, Bacon Egg & Cheese on a Toasted English Muffin
Sam Johnson
Slowest one around. And gave an attitude when I had to ask for a receipt.
Atmosphere: 1
Food: 1
Service: 1
Jeanne LaFountain
It seams like this location is getting worst. Last visit my hot latte was ice cold. the visit before I waited for 25 minutes in drive thru and had to have them remake my latte because it was cold as well. The workers don't care one bit about the orders
Food: 1
Service: 3
Victoria K
I am writing this review from the drive thru lane that I have been in for 30 minutes. The car in front of me is chatting with the women in the drive thru window. There is no rush from the employees inside and a male employee has been sitting on his phone inside.
Andrea Phillips
Owners NEED to fix the huge pot hole at the drive thru speaker box. You can't avoid the pot hole while turning for the drive thru. They sealed the pavement yet left the huge hole....
Laci Willette
After sitting in line for 25min on my lunch hour waiting to order. Had issues ordering through the intercom in the worst drive thru possible (Repave the damn thing already). So I had to wait until it got to be my turn at the window to explain and ask if I could just order a bagel quick with my sugar low issues. Just said no sorry. So what do you do when the intercom is down via drive thru or you can't hear each other? You take orders at the window then right? Done it before. Never again. Had to drive across the street and wait another 40 there to get food at Wendy's. Haven't been here in years and now I remember why. If you do the math, yes I was late getting back to work over this.
Service: 1
Lynn Dennick
Kid-friendliness: Anyone can eat there, kids love donuts!
Service: 5
Katrina Druckenmiller
Only DD I'll go to!!!! Items are accurate and employees are friendly!
Atmosphere: 5
Food: 5
Service: 5
alisa
the hash browns are usually so good but they just didn't hit today
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dunkin' Refreshers, Bacon Egg and Cheese
Went once last week to this location for the first time ever when we had no power for 2 days. The drive thru was mobbed and there was one tight parking spot left that I took and went inside. There were 2 customers already eating at a table and a guy who had just ordered ahead of me who was waiting for his order. There was one young lady at the counter taking orders but she didn’t greet me until I spoke to her first. I ordered 2 large black coffees, a sausage egg and cheese breakfast sandwich on a toasted English muffin and 2 Boston Cream donuts to go. Total cost with tax was $15.55. Drove home to find out that my cold breakfast sandwich had bacon on it instead of sausage which I ate anyway. Basically the lukewarm coffees, the breakfast sandwich and the lack of customer service were less than desirable. I only eat donuts a few times a year and it’s always a Boston Cream donut, which these 2 were fresh and tasty. Just wish Dunkin’ Donuts would create a donut container that holds a few donuts that doesn’t scrape some of the frosting off instead of shoving them into a paper bag. The 2 coffees came in a 4pack compressed cardboard carrier, why can’t Dunkin’ make a small box for 2-4 donuts to go like they have when you buy a dozen?!! This place was ok in a pinch (If I hadn’t lost power I would not have ever gone here.) but I will not be back. Take your chances doing business here (the reviews are not good) and bring your patience with you…
Parking: Always a line at the drive-thru which screws up the limited parking lot area
Atmosphere: 1
Food: 2
Service: 1
valeri kelly
The staff is absolutely AMAZING ! I won't go to any other dunkin but upper glen! You guys rock !!!!
Keith Londrigan
I just went through the drive thru, and was given a coffee where the lid wasn’t secured. Coffee poured all over my car, ruined my shorts, and burned the back of my hand. I asked for napkins, and was simply told the lid was in it when she handed it to me. A minute later, another girl handed me my food a said to have a nice day. Not one concern if I was ok, or if I needed anything else to help with the mess. Needless to say, my parting words were not polite.
John Wolfe
Be careful handling the coffee at Dunkin. On hot black coffee especially, the lids 7don't stay on the cup. The lid popped of my black coffee and spilled all over my arm, causing 2nd degree burns, and literally erased a tattoo on my forearm. Fortunately, I have a mountain of evidence, including witnesses, Doctors, etc. I've stopped my the Q'bury store to fill out a complaint. That store, they told me, doesn't have a manager?
No coffee should be hot enough to melt tattoos. And why haven't they fixed their faulty lid problem. They know it's a problem. A similar thing happened to a woman at McDonalds some years back. She asked McDonalds to pay her $5000 medical bill. McDonalds said they'd give her $800 and not a Nickle more. . They awarded Liebeck $200,000 in compensatory damages and $2.7 million in punitive damages. McDonalds' arrogance towards the woman was cited as the reason for such a large settlement. NOTE TO DUNKIN: I'm not the suing type, but if your company doesn't pay what I'm asking for (just damages, nothing else), I will do the same thing that woman did to McDonalds.
Dianne Proulx
Delicious as always. A comfortable place to have coffee and a donut.
Absolutely horrible. Food is quite often out of date/expired, thorough cleaning rarely happens, old coffee and old food is regularly served. I won't say the individual employees are at fault because they really are doing their best. It's management that's rotten to the core, from the owner Tom Burke right down to middle store managers (with the exception of a select few). Extremely high turnover, people only ever stay until they find a better job so half the workers are always still in training which means orders will get messed up. Just avoid Dunkin altogether.
Atmosphere: 1
Food: 1
Service: 1
Munchkins were great too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burnt w a Pinch of Cream Cheese, Boston Cream Donuts, Bacon Egg & Cheese on a Toasted English Muffin
Slowest one around. And gave an attitude when I had to ask for a receipt.
Atmosphere: 1
Food: 1
Service: 1
It seams like this location is getting worst. Last visit my hot latte was ice cold. the visit before I waited for 25 minutes in drive thru and had to have them remake my latte because it was cold as well. The workers don't care one bit about the orders
Food: 1
Service: 3
I am writing this review from the drive thru lane that I have been in for 30 minutes. The car in front of me is chatting with the women in the drive thru window. There is no rush from the employees inside and a male employee has been sitting on his phone inside.
Owners NEED to fix the huge pot hole at the drive thru speaker box. You can't avoid the pot hole while turning for the drive thru. They sealed the pavement yet left the huge hole....
After sitting in line for 25min on my lunch hour waiting to order. Had issues ordering through the intercom in the worst drive thru possible (Repave the damn thing already). So I had to wait until it got to be my turn at the window to explain and ask if I could just order a bagel quick with my sugar low issues. Just said no sorry. So what do you do when the intercom is down via drive thru or you can't hear each other? You take orders at the window then right? Done it before. Never again. Had to drive across the street and wait another 40 there to get food at Wendy's. Haven't been here in years and now I remember why. If you do the math, yes I was late getting back to work over this.
Service: 1
Kid-friendliness: Anyone can eat there, kids love donuts!
Service: 5
Only DD I'll go to!!!! Items are accurate and employees are friendly!
Atmosphere: 5
Food: 5
Service: 5
the hash browns are usually so good but they just didn't hit today
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dunkin' Refreshers, Bacon Egg and Cheese
Restaurantji Recommends
Went once last week to this location for the first time ever when we had no power for 2 days. The drive thru was mobbed and there was one tight parking spot left that I took and went inside. There were 2 customers already eating at a table and a guy who had just ordered ahead of me who was waiting for his order. There was one young lady at the counter taking orders but she didn’t greet me until I spoke to her first. I ordered 2 large black coffees, a sausage egg and cheese breakfast sandwich on a toasted English muffin and 2 Boston Cream donuts to go. Total cost with tax was $15.55. Drove home to find out that my cold breakfast sandwich had bacon on it instead of sausage which I ate anyway. Basically the lukewarm coffees, the breakfast sandwich and the lack of customer service were less than desirable. I only eat donuts a few times a year and it’s always a Boston Cream donut, which these 2 were fresh and tasty. Just wish Dunkin’ Donuts would create a donut container that holds a few donuts that doesn’t scrape some of the frosting off instead of shoving them into a paper bag. The 2 coffees came in a 4pack compressed cardboard carrier, why can’t Dunkin’ make a small box for 2-4 donuts to go like they have when you buy a dozen?!! This place was ok in a pinch (If I hadn’t lost power I would not have ever gone here.) but I will not be back. Take your chances doing business here (the reviews are not good) and bring your patience with you…
Parking: Always a line at the drive-thru which screws up the limited parking lot area
Atmosphere: 1
Food: 2
Service: 1
The staff is absolutely AMAZING ! I won't go to any other dunkin but upper glen! You guys rock !!!!
I just went through the drive thru, and was given a coffee where the lid wasn’t secured. Coffee poured all over my car, ruined my shorts, and burned the back of my hand. I asked for napkins, and was simply told the lid was in it when she handed it to me. A minute later, another girl handed me my food a said to have a nice day. Not one concern if I was ok, or if I needed anything else to help with the mess. Needless to say, my parting words were not polite.
Be careful handling the coffee at Dunkin. On hot black coffee especially, the lids 7don't stay on the cup. The lid popped of my black coffee and spilled all over my arm, causing 2nd degree burns, and literally erased a tattoo on my forearm. Fortunately, I have a mountain of evidence, including witnesses, Doctors, etc. I've stopped my the Q'bury store to fill out a complaint. That store, they told me, doesn't have a manager?
No coffee should be hot enough to melt tattoos. And why haven't they fixed their faulty lid problem. They know it's a problem.
A similar thing happened to a woman at McDonalds some years back. She asked McDonalds to pay her $5000 medical bill. McDonalds said they'd give her $800 and not a Nickle more. . They awarded Liebeck $200,000 in compensatory damages and $2.7 million in punitive damages. McDonalds' arrogance towards the woman was cited as the reason for such a large settlement.
NOTE TO DUNKIN: I'm not the suing type, but if your company doesn't pay what I'm asking for (just damages, nothing else), I will do the same thing that woman did to McDonalds.
Delicious as always. A comfortable place to have coffee and a donut.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
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