This is the most inconsistent Dunkin I've ever been to. I order the same drink every time & its always different. Food portions don't match other Dunkin restaurants in the area. I've seen employees face time their friends while behind the counter, customers with their gaming consol and monitor set up like they just moved in... it's just a mess.
Atmosphere: 1
Food: 2
Service: 1
Gavin Cruz
The staff here are very friendly and pleasant, however, I have a wrong, missing, or completely incorrectly made item almost every time I go here. I understand they often experience staffing issues, and the employees are trying their hardest and fastest. The service speed is never an issue. But when my order is wrong nearly every single time I go there, why would I keep going? There needs to be a serious intervention by corporate to help with employee training and overall improve the performance there, including hiring more staff. I regularly have to wait 20 minutes in the drive through, not get my order correct, and have to walk inside to wait on a 10 minute line at order pickup to fix my order.
Atmosphere: 5
Food: 1
Service: 1
William Frankson
Ordered ahead for pick up, sat in the drive thru for 20 minutes, and then they just closed the store and no one will answer the phone
Atmosphere: 1
Food: 1
Service: 1
Jeremy Bickford
22 minutes no service while a guy was mopping the floor stuck in line waiting for nothing
Deborah L
Very nice people
Jawana Watson Silvestri
I stopped in at 745 tonight for a coffee and they were already breaking equipment down and couldn't serve an iced coffee. If the hours say they close at 8pm then patrons should be able to get served at 745. We got off the interstate and wasted time just to find them closing early. Not happy! Owner needs to get a grip on this!
Atmosphere: 1
Food: 1
Service: 1
Christine G
What a nightmare. Waited 22 minutes and then be handed a bag of munchkins that I didn't order. I ordered ordered glazed munchkins. I look in the bag and received 1 glazed the rest whatever they wanted. Needless to say I asked for a refund. Never again
Atmosphere: 1
Service: 1
Erika Edwards
Literally the worst service in the area. The staff is rude and they ignore you, the drive thru line is always backed up to the road. Seriously vet your employee better. I stood at the counter for 15 min without being acknowledged while the employees were just hanging out
Atmosphere: 1
Food: 4
Service: 1
Dazzletrap
No clue how anything is since only the drive thru open and I don't do them for anything but plenty of places to get food with a place to sit and enjoy it.
Atmosphere: 1
Food: 1
Service: 1
Beth P.
30 minutes of my life lost getting my son a single donut. I will never come here ever again.
This is the most poorly run Dunkin in our area which is very sad because it has a great location and a beautiful store. The management team doesn't seem to care about their staff here as there is always a new face probably from the evident lack of leadership and pride in their work environment. The store is always packed because of staffing issues and usually because new employees are left to their own devices far too soon. I've been going to this location for a long time as I always try to overlook the inconvenience and inconsistent service - truly this location needs severe intervention to get back on the right track. Until then I will certainly not be returning.
Atmosphere: 1
Food: 2
Service: 3
Shaun Thompson
Service is super slow needs to do better
Atmosphere: 3
Food: 3
Service: 1
Roua Daghstani
Great branch The workers are awesome. Shea is super cool, very helpful and nice.
Atmosphere: 5
Food: 5
Service: 5
John
Poor service
Atmosphere: 1
Food: 5
Service: 1
Noel LaBonte II
Good place for beverage and something snacky or sweet
This is the most inconsistent Dunkin I've ever been to. I order the same drink every time & its always different.
Food portions don't match other Dunkin restaurants in the area.
I've seen employees face time their friends while behind the counter, customers with their gaming consol and monitor set up like they just moved in... it's just a mess.
Atmosphere: 1
Food: 2
Service: 1
The staff here are very friendly and pleasant, however, I have a wrong, missing, or completely incorrectly made item almost every time I go here. I understand they often experience staffing issues, and the employees are trying their hardest and fastest. The service speed is never an issue. But when my order is wrong nearly every single time I go there, why would I keep going? There needs to be a serious intervention by corporate to help with employee training and overall improve the performance there, including hiring more staff. I regularly have to wait 20 minutes in the drive through, not get my order correct, and have to walk inside to wait on a 10 minute line at order pickup to fix my order.
Atmosphere: 5
Food: 1
Service: 1
Ordered ahead for pick up, sat in the drive thru for 20 minutes, and then they just closed the store and no one will answer the phone
Atmosphere: 1
Food: 1
Service: 1
22 minutes no service while a guy was mopping the floor stuck in line waiting for nothing
Very nice people
I stopped in at 745 tonight for a coffee and they were already breaking equipment down and couldn't serve an iced coffee. If the hours say they close at 8pm then patrons should be able to get served at 745. We got off the interstate and wasted time just to find them closing early. Not happy! Owner needs to get a grip on this!
Atmosphere: 1
Food: 1
Service: 1
What a nightmare. Waited 22 minutes and then be handed a bag of munchkins that I didn't order. I ordered ordered glazed munchkins. I look in the bag and received 1 glazed the rest whatever they wanted. Needless to say I asked for a refund. Never again
Atmosphere: 1
Service: 1
Literally the worst service in the area. The staff is rude and they ignore you, the drive thru line is always backed up to the road. Seriously vet your employee better. I stood at the counter for 15 min without being acknowledged while the employees were just hanging out
Atmosphere: 1
Food: 4
Service: 1
No clue how anything is since only the drive thru open and I don't do them for anything but plenty of places to get food with a place to sit and enjoy it.
Atmosphere: 1
Food: 1
Service: 1
30 minutes of my life lost getting my son a single donut. I will never come here ever again.
Service: 1
Restaurantji Recommends
This is the most poorly run Dunkin in our area which is very sad because it has a great location and a beautiful store. The management team doesn't seem to care about their staff here as there is always a new face probably from the evident lack of leadership and pride in their work environment. The store is always packed because of staffing issues and usually because new employees are left to their own devices far too soon. I've been going to this location for a long time as I always try to overlook the inconvenience and inconsistent service - truly this location needs severe intervention to get back on the right track. Until then I will certainly not be returning.
Atmosphere: 1
Food: 2
Service: 3
Service is super slow needs to do better
Atmosphere: 3
Food: 3
Service: 1
Great branch
The workers are awesome. Shea is super cool, very helpful and nice.
Atmosphere: 5
Food: 5
Service: 5
Poor service
Atmosphere: 1
Food: 5
Service: 1
Good place for beverage and something snacky or sweet
Atmosphere: 5
Food: 5
Service: 4
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