I ordered a 25 pack of munchkins and only received 21. This is the second time this store has shorted it in 2 weeks. Plus they don’t give a receipt. May not seem like a big deal but they ripped me off $1.44 worth of food and if they do that to everyone then that’s a problem.
Atmosphere: 2
Food: 1
Service: 2
Brea Ashley
Went there today as drive through wasn’t closed off on the app for once and placed an order. Got to the store and there was a sign in the way of the drive through. Parked and went inside, waited in line for 15 minutes because the two girls behind the counter were laughing, making snide comments, making rude comments about each other, trashing the place and saying “just hand out the drinks as is and get these people out of here.” The store was filthy with milk and powders everywhere. Disgusting. Finally got up to the register with one lady in front of me and the girl at the register picks up her cell phone as she was getting a phone call and answers it, which the other girl promptly rips it out of her hand and says “management watches the cameras you know we can’t do that.”the girl says back “i don’t care, i’m 2 seconds from quitting anyways.” extremely unprofessional. That had me wanting to walk out from the get go. Got up to the register and said that I had done a mobile order but couldn’t get through the drive through and she said, “ok. the name?” with an eye roll, and i said my name and she proceeded to look so bothered and offended that I had ordered a drink from a coffee shop. She said “yeah, we can’t make lattes.” I scoffed and started walking away because at this point I was annoyed and frustrated and late for work. She stops me and says she can give me a cash refund, I’m confused why I can’t just be refunded through the app and get my points back as I didn’t even get my drink anyways. Got my 5$ and left. I have had SEVERAL awful experiences at this dunkin and will never go again. Should’ve learned my lesson the first time.
Atmosphere: 1
Food: 1
Service: 1
Mikaela Suders
This Dunkin is horribly understaffed constantly. They’ve had to keep the drive-thru closed frequently due to lack of staffing and the poor employees inside are entirely overworked (and most definitely underpaid for their workload) and scrambling all the time to keep up with mobile orders. What new employees they hire are never trained correctly. Management and corporate is failing this store. If you’re too understaffed to open the drive-thru, you’re too understaffed for mobile-order. I was waiting in line today in an almost empty store as the workers were trying to catch up on mobile orders and the machine just kept beeping and beeping and beeping more orders. Hire more employees, spend the time to ACTUALLY train them, and then schedule your shifts with the hours you ACTUALLY require to properly run a store, and stop setting your employees up to fail and burnout.
Atmosphere: 2
Food: 3
Service: 3
Maryanne Faranda (Mare)
The only mornings that this DD is any good are Wednesday-Friday! Today’s experience at 6:23AM was horrendous - customer service was beyond horrible and the wait once again was brutal! Would anyone like grinds once again with their coffee!
Atmosphere: 1
Food: 1
Service: 2
Sam Johnson
Horrible dunkin. Could be slow or busy but food or drinks will still take almost 10mins. I expect sandwiches to take awhile but not a drink by itself, especially when i go inside for a single drink. Also didn't give me a receipt and kinda gave me attitude/ rolled eyes when I dared ask for it.
Atmosphere: 1
Food: 1
Service: 1
Anita Hill
Exit 18 dunkin is the SLOWEST dunkin in the Queensbury region. Inused stop every other day and get a Large hot chocolate and 2 chocolate filled donuts. Then they started getting slower. So I gave them a break for months. Started going a couple times a week and getting my hot chocolate. Now when I try to stop the drive thru is closed more than it is open, the staff tell you they will be right with you and never come back. These companies wonder why they lose customers. Well now you know.
Bonnie Fish
Went through the drive through. Quick service and courteous staff!
These girls here are awesome, the weekend I came in and saw three of them and the parking lot kept filling, drive thru kept getting longer, The young Lady quickly said no drive thru all in lobby now. And put out signs. Rocked it QUICK and calm with the looks of oh my.. people could see three girls and yet they kept pushing and these girls didn't stop, that morning a month or so back. Team work like that aggervated wanting the day to end but smiled and apologized for everyone's wait. ? KUDOS ?
Atmosphere: 5
Food: 5
Service: 5
Greg Breuer
Very fast service, also clean.. ?
Atmosphere: 1
Food: 5
Service: 5
Craig King
Drive thru was very busy but it moved fast. Service was fine, nothing special but nothing wrong. Coffee was good as you would expect, and a lot cheaper than Starbucks.
I've been to this DD many, many times. Let's just say... Service, quality of food, and atmosphere is all very dependant on WHO is working behind the counter. My last visit (Sunday, May 27th) was exceptionally fast, the coffee was fresh, and the service was friendly and polite. Other times I have been there and not had such a good experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Lake George Adventures
The staff is incredibly nice!! Absolutely great service and nice to have such friendly customer service. I wish I caught the name of the girls but anytime I go to Dunkin I will be sure to try to go to this location!
Atmosphere: 5
Food: 5
Service: 5
Stacey O'brien
My food was cooked and warm when I arrived. The workers were busy. Would have loved a greeting.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagels
Leam Williamz
Absolutely loved it here!!! At the (BAR TABLE THEY HAD MAGNETIC PHONE BATTERIES ON THE TABLE)
Atmosphere: 5
Food: 5
Service: 5
Liam C Williams
Absolutely loved it here!!! At the (BAR TABLE THEY HAD MAGNETIC PHONE BATTERIES ON THE TABLE)
I ordered a 25 pack of munchkins and only received 21. This is the second time this store has shorted it in 2 weeks. Plus they don’t give a receipt. May not seem like a big deal but they ripped me off $1.44 worth of food and if they do that to everyone then that’s a problem.
Atmosphere: 2
Food: 1
Service: 2
Went there today as drive through wasn’t closed off on the app for once and placed an order. Got to the store and there was a sign in the way of the drive through. Parked and went inside, waited in line for 15 minutes because the two girls behind the counter were laughing, making snide comments, making rude comments about each other, trashing the place and saying “just hand out the drinks as is and get these people out of here.” The store was filthy with milk and powders everywhere. Disgusting. Finally got up to the register with one lady in front of me and the girl at the register picks up her cell phone as she was getting a phone call and answers it, which the other girl promptly rips it out of her hand and says “management watches the cameras you know we can’t do that.”the girl says back “i don’t care, i’m 2 seconds from quitting anyways.” extremely unprofessional. That had me wanting to walk out from the get go. Got up to the register and said that I had done a mobile order but couldn’t get through the drive through and she said, “ok. the name?” with an eye roll, and i said my name and she proceeded to look so bothered and offended that I had ordered a drink from a coffee shop. She said “yeah, we can’t make lattes.” I scoffed and started walking away because at this point I was annoyed and frustrated and late for work. She stops me and says she can give me a cash refund, I’m confused why I can’t just be refunded through the app and get my points back as I didn’t even get my drink anyways. Got my 5$ and left. I have had SEVERAL awful experiences at this dunkin and will never go again. Should’ve learned my lesson the first time.
Atmosphere: 1
Food: 1
Service: 1
This Dunkin is horribly understaffed constantly. They’ve had to keep the drive-thru closed frequently due to lack of staffing and the poor employees inside are entirely overworked (and most definitely underpaid for their workload) and scrambling all the time to keep up with mobile orders. What new employees they hire are never trained correctly. Management and corporate is failing this store. If you’re too understaffed to open the drive-thru, you’re too understaffed for mobile-order. I was waiting in line today in an almost empty store as the workers were trying to catch up on mobile orders and the machine just kept beeping and beeping and beeping more orders. Hire more employees, spend the time to ACTUALLY train them, and then schedule your shifts with the hours you ACTUALLY require to properly run a store, and stop setting your employees up to fail and burnout.
Atmosphere: 2
Food: 3
Service: 3
The only mornings that this DD is any good are Wednesday-Friday!
Today’s experience at 6:23AM was horrendous - customer service was beyond horrible and the wait once again was brutal!
Would anyone like grinds once again with their coffee!
Atmosphere: 1
Food: 1
Service: 2
Horrible dunkin. Could be slow or busy but food or drinks will still take almost 10mins. I expect sandwiches to take awhile but not a drink by itself, especially when i go inside for a single drink. Also didn't give me a receipt and kinda gave me attitude/ rolled eyes when I dared ask for it.
Atmosphere: 1
Food: 1
Service: 1
Exit 18 dunkin is the SLOWEST dunkin in the Queensbury region. Inused stop every other day and get a Large hot chocolate and 2 chocolate filled donuts. Then they started getting slower. So I gave them a break for months. Started going a couple times a week and getting my hot chocolate. Now when I try to stop the drive thru is closed more than it is open, the staff tell you they will be right with you and never come back. These companies wonder why they lose customers. Well now you know.
Went through the drive through. Quick service and courteous staff!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Iced Macchiato, Bagels, Cookie Butter Specialty Donut
These girls here are awesome, the weekend I came in and saw three of them and the parking lot kept filling, drive thru kept getting longer, The young Lady quickly said no drive thru all in lobby now. And put out signs. Rocked it QUICK and calm with the looks of oh my.. people could see three girls and yet they kept pushing and these girls didn't stop, that morning a month or so back. Team work like that aggervated wanting the day to end but smiled and apologized for everyone's wait. ? KUDOS ?
Atmosphere: 5
Food: 5
Service: 5
Very fast service, also clean.. ?
Atmosphere: 1
Food: 5
Service: 5
Drive thru was very busy but it moved fast. Service was fine, nothing special but nothing wrong. Coffee was good as you would expect, and a lot cheaper than Starbucks.
Food: 5
Service: 4
Restaurantji Recommends
I've been to this DD many, many times. Let's just say... Service, quality of food, and atmosphere is all very dependant on WHO is working behind the counter.
My last visit (Sunday, May 27th) was exceptionally fast, the coffee was fresh, and the service was friendly and polite.
Other times I have been there and not had such a good experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
The staff is incredibly nice!! Absolutely great service and nice to have such friendly customer service. I wish I caught the name of the girls but anytime I go to Dunkin I will be sure to try to go to this location!
Atmosphere: 5
Food: 5
Service: 5
My food was cooked and warm when I arrived. The workers were busy. Would have loved a greeting.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagels
Absolutely loved it here!!! At the (BAR TABLE THEY HAD MAGNETIC PHONE BATTERIES ON THE TABLE)
Atmosphere: 5
Food: 5
Service: 5
Absolutely loved it here!!! At the (BAR TABLE THEY HAD MAGNETIC PHONE BATTERIES ON THE TABLE)
Atmosphere: 5
Food: 5
Service: 5
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