Tail O' the Pup - Open May til October
1186 NY-86, Ray Brook
(518) 891-0777
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Rustic? More like Disgusting!
Stayed two nights this past weekend and were extremely disappointed with the accommodations.
The day we were arriving we got a message telling us, the toilet was broken, the floor in the bathroom was rotten and the heater had just been replaced so the tiles had been removed.
When we arrived we saw that the top of the toilet tank was broken and the flush handle was snapped. The owners solution was to put our hand in the tank water each time we wanted to flush to pull the chain up. We asked if they could fix it as we didn’t want to stick our hands in the toilet each time and his solution was to give us gloves.
I got some rope and tied it to the chain to make a handle so we didn’t have to get our hands wet.
The place was also filthy and didn’t look like it had been seriously cleaned in a long time. The shower was full of hair, the coffee filter basket was disgusting, and half the windows didn’t close properly, the door had a massive gap letting cold air in unless you cranked the heat.
Charging $150 a night for this place is insane. There is also no owner on site, we found this out when we accidentally locked the key in the hut. Turns out the “front office” has been rented out to a tenant. The owner was completely unresponsive and useless. Lied constantly about not seeing messages when Airbnb showed they had been read.
Response to Owners Response: 217 USD is exactly 300 CAD so $150 CAD a night. The owners response here is exactly how they responded to our messages, making excuses for themselves and ignoring the point. If you run a motel, maybe have a back-up maintenance guy in case yours leaves town for 9 days. Claims they only knew about the broken toilet right before check-in, but ignores that the floor in the bathroom is rotten and clearly has been for a while. You didn't "miss" the coffee pot, you just clearly don't care enough about your guests to clean the rooms and then make excuses when complaints come in. Pointing to a rating of 4.4 stars doesn't mean a thing when this is what you get. Also you have a 3.7 star rating on google.
Service: 1
Didn't even know this was a hotel. So can't answer questions as far as that goes. However this is a BBQ restaurant and was a bit over priced and the food was mediocre at best.
Food and drinks: Again, it's a BBQ joint and was a bit overpriced for sure and the food was mediocre at best.
Service: 3
My partner and I drove by this place by chance and decided to go back for some dinner. The staff was kind enough to take our order near last call, and we got some fantastic BBQ. I had the pulled pork dinner with cornbread, and my partner had the pork sandwich with waffle fries. Everything was seasoned and cooked so well! The pork was tender and kept its moisture, while the cornbread was soft and fluffy with a touch of sweetness. The sandwich was stuffed and delicious! A beautiful dinner with a lovely view of the treetops.
Service: 5
BBQ was GREAT and atmosphere was fun! (Didn't realize this was also a place to stay.) We ate under the tents.
Service: 5
Shout out to Mark and his great team!
We stopped here to pick up dinner. Food was prepared in less than 15 minutes. But when we got back to the hotel we discovered that 1 of the meals was missing!
I called the restaurant and they had noticed the mistake after we had left. They sent out somebody to deliver the missing meal. When he arrived he gave us a HUGE box with 3 times the amount of food that we had ordered plus they refunded us the missing meal amount.
Talk about customer and service and how to keep their customer satisfied!
Service: 5
We had a pretty good meal here and enjoyed the experience! Dog friendly outside which was a plus. Solid sandwiches, great fries, and everything was served piping hot. Would come back.
I had an extremely poor experience at this place.
1. We were given old menus with outdated descriptions and pricing.
2. My pulled pork was filled with bone and cartilage (see picture for the inedible portions I pulled out of the food). It was nearly every bite.
3. For some reason there seemingly is a half-eaten / broken watermelon slice on each dish.
4. I advised the waitstaff and their resolution was to provide me another plate. Why would I want more bad BBQ?
5. Restrooms were poorly attended and lacked essential items. This left my friend stranded in an unfortunate situation...which I found hilarious.
The people in the parking lot saw recognized my frustration and indicated their dinners were horrible as well. For two of us, the bill was $57.00. A better use of that amount would be two travel down the road about half a mile and buy some cokes and beef jerky from the local tractor supply store.
After the long time owners sold Tail O the Pup about 5 years ago it went downhill. A retired EMS service owner purchased it and even though the original owner stayed on for several months it went downhill. Then the Pandemic hit and it was sold to the owners of the BLue Line Brewery. We stopped there a couple of weeks ago and I was pleasantly surprised the barbaque plates our group ordered were all very good. My grand kids had fun at the play ground while we were waiting for our food. They seemed understaffed but that is a problem many restaurants are having these days.
Service: 5
I had an extremely poor experience at this place. 1. We were given old menus with outdated descriptions and pricing. 2. My pulled pork was filled with bone and cartilage (see picture for the inedible portions I pulled out of the food). It was nearly every bite. 3. For some reason there seemingly is a half-eaten / broken watermelon slice on each dish. 4. I advised the waitstaff and their resolution was to provide me another plate. Why would I want more bad BBQ? 5. Restrooms were poorly attended and lacked essential items. This left my friend stranded in an unfortunate situation...which I found hilarious. The people in the parking lot saw recognized my frustration and indicated their dinners were horrible as well. For two of us, the bill was $57.00. A better use of that amount would be two travel down the road about half a mile and buy some cokes and beef jerky from the local tractor supply store.
Food was alright, the waiter Vladimir was kind of rude.
Service: 2
Restaurantji Recommends
Called asking for price on a full rack of ribs only response was rude. "Well I don't have a menu."!!! Well then maybe have one near the phone or don't be rude. Will never bother there again.....
Service: 1
I have eaten here quite a bit. The food is always delicious. It is very busy here and loud sometimes. I love everything I have ever ordered here. I'm trying the deep-fried brussel sprouts today. Waitresses are nice and quick with service.
Service: 4
Wow...If you can handle an outdoor rustic environment that serves a hell of some good ribs then plant yourself at a picnic and munch away.
What I had:
- half a rack of ribs = not a lot of a
smoke ring but very flavorful and
one of the best I've had
- corn on the cob = a little bland &
unsweet but ok
- cheddar biscuits = a bit dry but good
- mac and cheese with pulled pork = I
Didn't get to try it but the table ate
the whole thing and said it was
Very good.
Note: definitely willing to return and try
the rest of the items on their
menu
Service: 4
Cool place with a long history! Relatively fast service and very polite staff. I got the "meat-lovers choice," which came in a good portion. Very delicious. Definitely check them out if you are in the Saranic Lake or Lake Placid area.
Service: 5
After seeing the reviews we weren't expecting much. I have to say we were pleasantly surprised. The fish and chips were fresh, hot and very tasty. Large portion and not greasy at all. The homemade coleslaw was also very good. The wings had a nice smoky flavor and the seafood corn chowder was very flavorful and hot. When we were here it wasn't very crowded and maybe that makes the difference between good food and bad. Vladimir was our server and he was excellent also. Very good experience!
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