On October 8, 2024 I placed an order on the app and waited at the pick up counter for 10mins for my order. When I did not see it, I asked the employee at the pick up counter about my order. He said that they did not have the item that I ordered and I have to choose something else by the cashier. I told the cashier that after they received my order, they should have told me that they did not have the item and to choose something else instead of making me wait for so long. The cashier argued with me and said how would he have known since I ordered it on the app. He missed my point completely and he raised his voice and argued with me. I understand that it is not the store’s fault for being out of an item that I ordered on the app (I do not have a problem with that). I am annoyed that they made me wait for 10 mins without telling me that they did not have the item and the cashier raised his voice and argued with me! Terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
Stacey Rivera
Ordered my breakfast from the app picked it up and went to eat it and noticed it had a egg looking thing I googled it and sure enough there was a roach egg, she refused to give me my money back Dirty disgusting place
Atmosphere: 1
Food: 1
Service: 1
Bryan Antonio
Every time I’m here it’s always dirty. This time I came and it was even worse. Saw a guy rolling a blunt right in front of employees and didn’t say anything. Also while in this place saw an employee seating on the countertop right next to the chocolate machine. This place lacks safety and sanitation.
Atmosphere: 1
Food: 3
Service: 2
Ivan
terrible staff, bad service. the seller tried to charge an additional payment for a product that I did not order
Atmosphere: 1
Food: 1
Service: 1
Mr Singh
Grubby tables and a lack of tables, and random people panhandling, but my sugar induced cinnamon coffee and chocolate donut with sprinkles hit the spot.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts
Pamela B
Great place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Sagine Chery
America the manager is such an evil person, all she does is argue with customers.
Atmosphere: 1
Food: 1
Service: 1
Reem O
Don’t bother ordering ahead on the app cause you still would have to wait 10+mins for a drink.
Service: 1
Anthony Polizzi
Not the best donut but it would do if you're high.
Bad service and always kicking out people after 1 hour of stay with family or without some old latin lady there so rude in the morning kicking out a teenager when he was there after he said was leaving someone get new management in there I've seen here before always saying my boss told me too ✋️ ? ? ? ? ? ? ?
K Capizzo
They are so disorganized. I was skipped many times as well. They have no order of things. They need to manage better during rush hours. First time coming at this location and now my last. Other stores got it together wish they did too.
noah sch
Terrible customer service from a mature woman wearing glasses. She greeted and asked for orders from latino customers, but since she could tell that I was not a latino she treated me differently. She didn't call me forward to take my order. I ignored it and proceeded to the counter and she just stood and stared at my face without sayin a word. She didn't say hi or ask what I wanted to order. I felt disheartened by her behavior. I wanted to walk away but I was hungry and needed to eat something fast. I am never coming here again because of that racist woman.
On October 8, 2024 I placed an order on the app and waited at the pick up counter for 10mins for my order. When I did not see it, I asked the employee at the pick up counter about my order. He said that they did not have the item that I ordered and I have to choose something else by the cashier. I told the cashier that after they received my order, they should have told me that they did not have the item and to choose something else instead of making me wait for so long. The cashier argued with me and said how would he have known since I ordered it on the app. He missed my point completely and he raised his voice and argued with me. I understand that it is not the store’s fault for being out of an item that I ordered on the app (I do not have a problem with that). I am annoyed that they made me wait for 10 mins without telling me that they did not have the item and the cashier raised his voice and argued with me! Terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
Ordered my breakfast from the app picked it up and went to eat it and noticed it had a egg looking thing I googled it and sure enough there was a roach egg, she refused to give me my money back
Dirty disgusting place
Atmosphere: 1
Food: 1
Service: 1
Every time I’m here it’s always dirty. This time I came and it was even worse. Saw a guy rolling a blunt right in front of employees and didn’t say anything. Also while in this place saw an employee seating on the countertop right next to the chocolate machine. This place lacks safety and sanitation.
Atmosphere: 1
Food: 3
Service: 2
terrible staff, bad service. the seller tried to charge an additional payment for a product that I did not order
Atmosphere: 1
Food: 1
Service: 1
Grubby tables and a lack of tables, and random people panhandling, but my sugar induced cinnamon coffee and chocolate donut with sprinkles hit the spot.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts
Great place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
America the manager is such an evil person, all she does is argue with customers.
Atmosphere: 1
Food: 1
Service: 1
Don’t bother ordering ahead on the app cause you still would have to wait 10+mins for a drink.
Service: 1
Not the best donut but it would do if you're high.
Atmosphere: 5
Food: 2
Service: 5
You need to add more seats to this location.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Croissant, Hash Browns, Bagels, Donuts
Restaurantji Recommends
Good appetizer for something quick!
Atmosphere: 5
Food: 5
Service: 5
I go there every morning before I catch bus 13
Bad service and always kicking out people after 1 hour of stay with family or without some old latin lady there so rude in the morning kicking out a teenager when he was there after he said was leaving someone get new management in there I've seen here before always saying my boss told me too ✋️ ? ? ? ? ? ? ?
They are so disorganized. I was skipped many times as well. They have no order of things. They need to manage better during rush hours. First time coming at this location and now my last. Other stores got it together wish they did too.
Terrible customer service from a mature woman wearing glasses. She greeted and asked for orders from latino customers, but since she could tell that I was not a latino she treated me differently. She didn't call me forward to take my order. I ignored it and proceeded to the counter and she just stood and stared at my face without sayin a word. She didn't say hi or ask what I wanted to order. I felt disheartened by her behavior. I wanted to walk away but I was hungry and needed to eat something fast. I am never coming here again because of that racist woman.
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