I really think Starbucks should take hiring a bit more seriously. This isn’t the first time I’ve come across staff who are either surprisingly rude or just don’t seem to know the basic policies — which is kind of shocking for a company of this size.
My last visit was honestly the breaking point. I canceled my order after the barista smirked and laughed at my perfectly normal question about a drink. I guess customer service isn’t part of the training anymore?
I really love Starbucks, and usually go in one at Southampton, love the people working there and the atmosphere amazing! But NOT this place, unfortunately.
Atmosphere: 1
Food: 2
Service: 1
Stephen
Please close this place. Everybody hiding and dressed like slots. Could not order. 18 minutes to make some lady a fruit drink. No management No leadership. Close immediately. Hurting the brand.
Anna
Ave customer service- no smiles here n bit of attitude
Len James
As they protested my coffee sat cold. Get to work and stop the nonsense
S Z
At 8:50 AM, they refused to serve me because they said they not open yet. At my question what time you guys open she said at 8, I said why you cannot do a coffee for me. She responded she don’t have a time and we are still closed how you cannot understand I don’t have a stuff. Was her answer. Unbelievable
Atmosphere: 1
Service: 1
Zuly Zuly
Disappointing. I made my purchase thinking that they were going to add the points to my account and the very rude Hispanic girl yelled at me and, very upset, said that it was no longer possible and the one who helped me did not explain that to me before. How rude. Then they both laughed at me like a joke 🤬😡😡😡😡 How disappointing. This has never happened to me before in other stores like this one.
Dennis Schug
Black venti pike was fresh made. Friendly service. Only issue, I asked for ice water and the barista became distracted and didn’t provide me with it. Overall though? Can’t really complain.
Atmosphere: 5
Food: 5
Service: 5
Dan H.
Waiting behind counter for 5 minutes while 1 employee cleaned and organized. Not even a hello I’ll be right with you.
Atmosphere: 1
Food: 1
Service: 1
Samantha Noel
They looked at me like I was INSANE for asking for something all other Starbucks have and gave me a “I have no idea what you’re talking about” instead of a “sorry ma’am we don’t have that” while also being incredibly unclear. Such rude
Food: 4
Service: 1
Anthony Aurisano
Second time I’ve ordered just a regular coffee and it was barely warm and tasted like it had been burned. Light roast coffee shouldn’t taste like dark roast coffee.Seems like the overall quality of the majority of Starbucks locations has drastically decreased recently.
They gave me my drinks but the workers are all over the place and they forgot the other part if my order.
kirby
Customer was very rude and literally didn’t even acknowledge me like do ur job
Atmosphere: 1
Service: 1
wanna make out?
Customer was very rude and literally didn’t even acknowledge me like do ur
Atmosphere: 1
Service: 1
Dennis Curran
Who needs a $6 coffee
Kateryn Mendez
Went there today at 8am horrible customer service worker couldn’t even acknowledge that I was standing in front of her and was very rude and held an attitude.
I really think Starbucks should take hiring a bit more seriously. This isn’t the first time I’ve come across staff who are either surprisingly rude or just don’t seem to know the basic policies — which is kind of shocking for a company of this size.
My last visit was honestly the breaking point. I canceled my order after the barista smirked and laughed at my perfectly normal question about a drink. I guess customer service isn’t part of the training anymore?
I really love Starbucks, and usually go in one at Southampton, love the people working there and the atmosphere amazing!
But NOT this place, unfortunately.
Atmosphere: 1
Food: 2
Service: 1
Please close this place.
Everybody hiding and dressed like slots.
Could not order.
18 minutes to make some lady a fruit drink.
No management
No leadership.
Close immediately.
Hurting the brand.
Ave customer service- no smiles here n bit of attitude
As they protested my coffee sat cold. Get to work and stop the nonsense
At 8:50 AM, they refused to serve me because they said they not open yet. At my question what time you guys open she said at 8, I said why you cannot do a coffee for me. She responded she don’t have a time and we are still closed how you cannot understand I don’t have a stuff. Was her answer. Unbelievable
Atmosphere: 1
Service: 1
Disappointing. I made my purchase thinking that they were going to add the points to my account and the very rude Hispanic girl yelled at me and, very upset, said that it was no longer possible and the one who helped me did not explain that to me before. How rude. Then they both laughed at me like a joke 🤬😡😡😡😡 How disappointing. This has never happened to me before in other stores like this one.
Black venti pike was fresh made. Friendly service. Only issue, I asked for ice water and the barista became distracted and didn’t provide me with it. Overall though? Can’t really complain.
Atmosphere: 5
Food: 5
Service: 5
Waiting behind counter for 5 minutes while 1 employee cleaned and organized. Not even a hello I’ll be right with you.
Atmosphere: 1
Food: 1
Service: 1
They looked at me like I was INSANE for asking for something all other Starbucks have and gave me a “I have no idea what you’re talking about” instead of a “sorry ma’am we don’t have that” while also being incredibly unclear. Such rude
Food: 4
Service: 1
Second time I’ve ordered just a regular coffee and it was barely warm and tasted like it had been burned. Light roast coffee shouldn’t taste like dark roast coffee.Seems like the overall quality of the majority of Starbucks locations has drastically decreased recently.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
They gave me my drinks but the workers are all over the place and they forgot the other part if my order.
Customer was very rude and literally didn’t even acknowledge me like do ur job
Atmosphere: 1
Service: 1
Customer was very rude and literally didn’t even acknowledge me like do ur
Atmosphere: 1
Service: 1
Who needs a $6 coffee
Went there today at 8am horrible customer service worker couldn’t even acknowledge that I was standing in front of her and was very rude and held an attitude.
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