Seems like evertime I stop at this Arbys,they always have an issue with something. They introduced the fish sandwich and when I went there they were out. One time went for chicken sandwich and all they had were chicken nuggets.This place is terrible.
Jackie B
DISGUSTING. I swear on everything my dog didn't eat the piece of roast beef I gave her. I repeat MY DOG WHO EATS ALL MEAT DID NOT EAT THE ROAST BEEF.
Joe Pinson
Tonight I tried to just stop in to the empty drive through around 6:30pm, I ordered my 2 for 6.99 beef and cheddar and was told to pull forward. I waited for about 15 minutes until they opened the drive thru window and asked "Can I help you?" I told them I already ordered. I then watched the employee now actually place my order into the system, she asked if I wanted any sauce, I replied both please. Then my food took an ok amount of time for my order to be made, about 8 minutes from there. I got home and the sandwiches were ok but a little dry, and they forgot the sauce. Please I can deal with a mistake at the drive thru with that kind of a wait, it happens. But don't you usually hook up the customer with at least a lot of sauce? Tonight's Arby's run was disappointing to say the least.
Atmosphere: 2
Food: 3
Service: 1
Deborahognissanti Deborah
Went to Arby's ordered a roast beef no cheddar they put it on then they scraped it off at least put a new bun on their and l ordered a fish sandwich it was cold very dry it must of been laying around terrible very dissatisfied no more Arby's I'm done
MrMrs “Noneyabizness” Kro.
About time to tear down and rebuild this location. Staff might enjoy easier and clean building. Drive through so bad. Better to go inside. Except parking lot sucks too. Food was OK and order correct. Time to improve the building. Willing to bet improvements would pay off
Stopped by this location after working all day and got a brisket. Upon eating the rest of the sandwich I found a piece of metal in my sandwich. Personally I will not be eating at this location again. I "filed" a report with the business but they seem to not do anything. Very bad look.
Atmosphere: 1
Food: 1
Service: 1
Ken Corpus
Love the beef
Atmosphere: 5
Food: 5
Service: 5
Cory Smith
Straight up lazy bums. Never again
Food: 1
Service: 1
Mike Geldorf
Absolutely awful. Ordered 2 chicken sandwiches. One was wrong one, one was super soggy and dark-old. Went back in to swap out wrong one..no apology offered. Turnovers were extremely burned. No Arby's or horsey sauce available. Soda machine squirts water all over you when filling drinks. Had to literally body slam bathroom door to get it to shut and dodge pee puddles on the floor. Getting out of bathroom was a challenge too as door handle is falling off. I don't have high expectations at fast food places but this was really bad
Atmosphere: 1
Food: 1
Service: 1
Joe Hennigan
No one in line at 9pm and it still took a very long time to complete our order. 1 kids meal... took over 10minutes to deliver after paying. It's too bad because they're food is delicious...
Every time i go to this arbys they NEVER give me the side of nacho cheese i ask for. EVERY TIME !!! And no sauce with the mozz stix as well. Food is good though but seriously people get it together.
Incompetent idiots that cannot get a food order right. I won't ever go to this place again.
Atmosphere: 1
Food: 1
Service: 1
Deborah Holley
Was just in the Arby’s at 961 West Ridge Rd., Rochester, NY tonight at 6:45. The food was good. The service was good but the floor and the counters were dirty. I stuck to the floor and you can see how dirty The counters were even another guest commented to me about how dirty it was
Seems like evertime I stop at this Arbys,they always have an issue with something. They introduced the fish sandwich and when I went there they were out. One time went for chicken sandwich and all they had were chicken nuggets.This place is terrible.
DISGUSTING. I swear on everything my dog didn't eat the piece of roast beef I gave her. I repeat MY DOG WHO EATS ALL MEAT DID NOT EAT THE ROAST BEEF.
Tonight I tried to just stop in to the empty drive through around 6:30pm, I ordered my 2 for 6.99 beef and cheddar and was told to pull forward. I waited for about 15 minutes until they opened the drive thru window and asked "Can I help you?" I told them I already ordered. I then watched the employee now actually place my order into the system, she asked if I wanted any sauce, I replied both please. Then my food took an ok amount of time for my order to be made, about 8 minutes from there.
I got home and the sandwiches were ok but a little dry, and they forgot the sauce.
Please I can deal with a mistake at the drive thru with that kind of a wait, it happens. But don't you usually hook up the customer with at least a lot of sauce?
Tonight's Arby's run was disappointing to say the least.
Atmosphere: 2
Food: 3
Service: 1
Went to Arby's ordered a roast beef no cheddar they put it on then they scraped it off at least put a new bun on their and l ordered a fish sandwich it was cold very dry it must of been laying around terrible very dissatisfied no more Arby's I'm done
About time to tear down and rebuild this location. Staff might enjoy easier and clean building. Drive through so bad. Better to go inside. Except parking lot sucks too. Food was OK and order correct. Time to improve the building. Willing to bet improvements would pay off
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chicken Tenders, Chicken Slider, Classic Roast Beef, Apple Turnover
Stopped by this location after working all day and got a brisket. Upon eating the rest of the sandwich I found a piece of metal in my sandwich. Personally I will not be eating at this location again. I "filed" a report with the business but they seem to not do anything. Very bad look.
Atmosphere: 1
Food: 1
Service: 1
Love the beef
Atmosphere: 5
Food: 5
Service: 5
Straight up lazy bums. Never again
Food: 1
Service: 1
Absolutely awful. Ordered 2 chicken sandwiches. One was wrong one, one was super soggy and dark-old. Went back in to swap out wrong one..no apology offered. Turnovers were extremely burned. No Arby's or horsey sauce available. Soda machine squirts water all over you when filling drinks. Had to literally body slam bathroom door to get it to shut and dodge pee puddles on the floor. Getting out of bathroom was a challenge too as door handle is falling off. I don't have high expectations at fast food places but this was really bad
Atmosphere: 1
Food: 1
Service: 1
No one in line at 9pm and it still took a very long time to complete our order. 1 kids meal... took over 10minutes to deliver after paying. It's too bad because they're food is delicious...
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Every time i go to this arbys they NEVER give me the side of nacho cheese i ask for. EVERY TIME !!! And no sauce with the mozz stix as well. Food is good though but seriously people get it together.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Chicken Tenders, Classic Roast Beef
Don't like pulling in or out of parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Roast Beef, Double Roast Beef
Incompetent idiots that cannot get a food order right. I won't ever go to this place again.
Atmosphere: 1
Food: 1
Service: 1
Was just in the Arby’s at 961 West Ridge Rd., Rochester, NY tonight at 6:45. The food was good. The service was good but the floor and the counters were dirty. I stuck to the floor and you can see how dirty The counters were even another guest commented to me about how dirty it was
Atmosphere: 4
Food: 4
Service: 5
I've been going here for years !! Still great ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Roast Beef
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