Bill Gray's Chili
3240 Chili Ave, Rochester
(585) 889-8260
Recent Reviews
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Absolutely the best
Atmosphere: 5
Food: 5
Service: 5
Delicious food. I love the tator tots and veggie burgers. The assistant manager, Brandy and cashier, Maya; were very professional and kind.
Vegetarian options: A lot of vegetarian options available.
Recommended dishes: Onion Rings
Used to love this location but the past few times we've been including today, the place has been a mess. At 1130 am every table was dirty. The floor was dirty with wrappers and food and there was only 2 other customers in the dinning room. Also, our kids hot dogs were burned and the fries were under cooked.
Atmosphere: 2
Food: 3
Service: 2
Love this place, never disappointed the food and service is consistent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World's Greatest Cheeseburger, French Fries, Onion Rings
Had my brother's birthday in the event room. Server was very friendly and helpful. Food came out great. Thanks very much!
Atmosphere: 5
Food: 5
Service: 5
Service is swift, my fries crisp, and burger well put together and delicious.
Due to the large floor plan, some tables are dirtied and seem to take a while to be cleaned (not a big deal considering how many tables there are anyways)
Without fail on each one of my visits, there was a homeless man/woman outside the front windows which really dulled the sense of atmosphere and peace of mind.
Vegetarian options: It’s an all-American, small town, diner-esc restaurant that keeps a simple menu of common greasy favorites and sugary custard, so if you’re searching for health-conscious options, overlook Bill Gray’s.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: World's Greatest Cheeseburger, French Fries
Got the trash plate and strawberry chocolate Sundae both were delicious and the server was friendly and prompt
Kid-friendliness: Tv's and games available
Wheelchair accessibility: Ramp
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World's Greatest Cheeseburger, Cheeseburger Plate
Tonight I got dinner for my family at the Chili Location. This location is very nostalgic to me because when I was 16 I worked here. So When tonight my cashier (Mya) was so patient with me. It was such a breath of fresh air. I talk really fast. Plus trying to remember what all my family members wanted can be challenging. But she was calm didnt get annoyed with me aaannddd got my entire order correct. Unfortunately while trying to cash out we were having a little issue with the system nothing Mya did she was awesome and helpful. Out of NOWHERE this gentleman Todd comes up to help and aides the problem so quickly as if it never happened. The more I think about it in the past I have had some situations in the past and Todd always seemed to be the superman in those situations as well. TONIGHTS CUSTOMER SERVICE WAS TOP NOTCH! THOSE ARE 2 EMPLOYEES BILL GRAY'S I WOULD LOOK AT AS ASSETS. When I come back I would love to be speaking to one of them. (LEAVING WITH A SMILE)?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World's Greatest Cheeseburger
The people in the kitchen should ALL wear hair nets!! Just got my cheeseburger and there was a nice long black hair melted into my cheese.
Atmosphere: 1
Food: 1
Service: 2
Can't beat their burgers. Eight times the cost of McD's but ten times the taste.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: World's Greatest Cheeseburger
Restaurantji Recommends
Clean and quiet during the week for lunch.. prices are horrible but it's like that everywhere..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger Plate
I was very impressed by Tim at the counter. His customer service was excellent and he answered all my friends questions. My friend had never been there before so the that was huge to him. Thanks again for the wonderful food and service Tim. We will return.
Atmosphere: 5
Food: 5
Service: 5
Overall a great Bill Gray's. Staff is always friendly and helpful. Food is always good. However when ordering to go, make sure you check the bag before you leave and ensure your order is accurate.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: World's Greatest Cheeseburger
Decent burgers and plates. No tappy room
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: World's Greatest Cheeseburger, Cheeseburger Plate, Abbott’S Frozen Vanilla Custard, French Fries, Fish Fry
Clean and quiet during the week for lunch.. prices are horrible but it's like that everywhere..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger Plate
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