Bill Gray's Port of Rochester

Wings are horrendous

Every table there today dirty the floors also. The trash was over flowing garbage around outside the restaurant It use to be a nice restaurant

We had a large family party in the patio bar room! The service was great and it was a fun gathering.

This isn’t about this location service or food specifically. They actually work real hard and are excellent in what they do. However their is one thing that is bothersome and lacking. It is a managerial responsibility. It’s about taking responsibility for cleanliness and safety in outdoor dining areas. The location naturally attracts birds, especially pigeons, which results in droppings where people are supposed to eat. That’s not just unpleasant. It’s a public health concern.

What’s most concerning is the lack of proactive action. Rather than preventing birds from nesting by sealing crevices or using humane deterrents like spikes or screens, it appears action is only taken after nests are discovered. Today, I noticed a broken egg on the ground, land a nest that had been pulled from the rafters . The mother bird still sat in the rafters without her egg. I don’t know who moved it, and I’m not saying Bill Gray’s is directly responsible, but it does suggest there’s an ongoing issue.
Adding to the concern, the outdoor tables are often left with condiments, leftover food from patrons, and napkin stations still out overnight. This not only attracts more birds and pests, but also shows that no one is thoroughly checking or securing the area before closing.
If this is a known problem and this has been going on year after year , the responsible choice is to invest in prevention. It is safer, more humane, and ultimately protects both customers and wildlife. I hate seeing this happen to something naturally occurring in this area and while i know it’s a problem small steps can be taken to really reduce the issue.

This was the most disgusting garbage plate ever. The food made me want to throw up after a few bites.

We’ve been to this location several times and always had good food and good service. Tonight we had probably the best server ever! Had a family birthday party of about 20 people , Brandon did an amazing job, got us extra chairs and tables, was friendly, and went above and beyond. Thank you so much.

Got a bacon cheeseburger, was absolutely delicious, fresh cooked bacon, fresh cooked burger, bun was soft, nice place to be, Good job!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Cheeseburger

Love Bill Grays tap room on the Genesee River! The service was exceptional, I always love when your server/bar tender not only takes the time to listen but join in on your conversation! Made me feel at home.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger Plate

I experienced racial profiled from two white women at the cashier, a white male bartender spit in my face, and the white the 2 women on the night shift used racial slurs against me. They also spit in my food

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Great Fish Fry, Cheeseburger

Excellent customer service, atmosphere and very good food. I recommend them.

Atmosphere: 5

Food: 5

Service: 5

I ordered a cheese bacon burger all the way minus the hot chill sauce they offer. I asked for it on the side just to taste it, and I don't recommend it on a burger. Of course this my opinion but it was just too spicy and might go better on a hotdog.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cheeseburger

We went to the Tap Room in Charlotte on Labor Day. Only 1 bartender was on duty. It took a long time to be acknowledged, then another long wait to be served. The drinks were poorly made. We sat outside, but we're barraged by bees feasting on food left on a table next to us. They chased us out. We went inside to pay our bill. The bill was plopped in a puddle by an annoyed bartender, and then when I checked my account, we found we were charged twice. I called and spoke to a manager, who apologized only for the "glitch in the POS system", and told I "should see the refund in 2-3 days". It's a great location, at the Rochester port, but sadly, the service and cleanliness didn't make the grade...

Atmosphere: 3

Food: 1

Service: 1

I've been to a few bill grays but none with this view and none with outdoor seating with bands like this venue! Food is good! Staff is efficient. Atmosphere a huge huge plus!

Atmosphere: 5

Food: 5

Service: 5

Lack of staff went from bar to table didn’t have a steady server bar tender took out our food but didn’t bring everything I asked for he brought our drinks the first time but didn’t come around for seconds , food came over way over 20 minutes,I had to completely clean our table so in other words service read terrible so I spoke to manager on duty and was only given two gift cards for cheese burgers instead of a complete refund, I work at Sicilian Delight Pizzaria as C.S.R. and go above and beyond for my customers and don’t walk by and ignore my customers , arrived at Bill Gray’s around 6:pm on July 5 th

Atmosphere: 5

Food: 5

Service: 2

I ordered a fish fry from Port Of Rochester. I had to finish cooking it as it was basically raw.
The breading was not done.
More trying needs to be done to the idiot kids they hire to cook.
I'll guarantee the oil wasn't up to temperature, that is what was wrong with breading and why the fish was raw.

Atmosphere: 3

Food: 1

Service: 3