Burger King
1645 Penfield Rd, Rochester
(585) 397-7484
Recent Reviews
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Continually put onions on my junior whopper and gave me black coffee. Never give me a straw latte
Atmosphere: 4
Food: 2
Service: 5
I don’t like doing these but oh my goodness Everytime I go here they’re always so understaffed and chaotic
These are some good burgers, dude
Atmosphere: 5
Food: 5
Service: 4
Hit the drive thru to pick up my son lunch after shopping for his clothes for his sister's wedding.
Atmosphere: 5
Food: 4
Service: 5
The Panorama Trail location is very good. Always good food and service. Can't say the same for other area locations.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich, Bacon Egg \u0026 Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Impossible Whopper
I just wanted to point out that Shelly that works this location is beyond a delight! She is so sweet and even working short staffed she has amazing energy and definitely deserves to be recognized hands down she is so friendly , kind goes out of her way to make the experience a 10/10 !!!! We need more people like Shelly in the world ! As a manager myself this woman deserves a raise and some acknowledgment in my opinion !!!!!
Food: 5
Service: 5
Chicken fries were awful. Burger was steamed?
Atmosphere: 2
Food: 2
Service: 3
Best BK around
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich, Classic Wrap Spicy Wrap Honey Mustard Wrap, Flame Grilled Beef, Whopper Patty
Used the mobile app to zip thru the drive thru. My order is always correct here, and despite having to wait a couple minutes for the fryer, the employees are always prompt and courteous.
Atmosphere: 5
Food: 5
Service: 5
I don’t usually leave reviews, but Shelly at Burger King absolutely deserves to be recognized. I went through the drive-thru to pick up meals for my three kids, and it was clear the place was super busy with a long line and drinks behind. Despite the rush, Shelly stayed calm, friendly, and totally in control.
What truly blew me away was how she treated my son when he didn’t want the drink that came with his meal. Instead of being annoyed or rushing us through like most would, she took the time to talk to him, figure out what he liked, and made him a special drink with mixed flavors. He was so happy – and I was beyond impressed.
Shelly is not just an amazing employee—she’s an exceptional human being. I've never seen this level of kindness, patience, and care in the fast food world. She turned what could’ve been a stressful stop into a moment we’ll actually remember.
Burger King, if you're reading this—give Shelly a raise, a bonus, and some serious recognition. She’s the kind of person who makes your brand better. Thank you, Shelly!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Got a large Powerade filled to the top with ice. Took 3 to 4 Sips out of it and it was empty. Ordered a large fry half full. Waited just over 6 minutes for a medium fry. And an 8 piece nugget and the nuggets were old and was not waiting on fries because they would rather take care of drive through orders.
Atmosphere: 1
Food: 1
Service: 1
Nice store, good food !
I live me a Whopper Jr
Atmosphere: 5
Food: 5
Service: 5
Like most fast food chains its a crap shoot on hot and fresh but have never had an issue with food or staff here
I enjoy ordering Impossible Whoppers!!
Vegan style.
Atmosphere: 5
Food: 5
Service: 5
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