They were out of a drink and gave me a substitution option, I chose that option and then they told me they don't have that one. So I requested a refund and they also told me they can't do refunds at that place and I have to call some number that they never even gave me
Scott Winkler
Was at the Burger King at eastridge mall, was not pleased with the experience. The burgers were cold, the fries were cold, and the overall atmosphere just was not pleasant. Add to that the price of things at the Burger King at the mall or a lot more than a regular Burger King. Will not be going back there anytime soon for a meal.
Atmosphere: 2
Food: 2
Service: 2
Donna Johnson
I just wanted to give a shout out to the worker who is from Syracuse to pick up something he wasn’t suppose to be there. He was all by himself and he did a great job. It also says on your website you open at 10:30. Where are your workers? I am giving the Syracuse guy a high five for keeping the customers orders and working hard to fill them. Give him a raise. And get workers for the mall location.
Atmosphere: 1
Matthew Sulyma
I've ordered from them 4 times in the last month. They have yet to get my order correct. That is a zero percent success rate. Never ordering again from this location.
Rebecca Albrecht
Took over 20 minutes for one sandwich and some mozzarella fries. The sandwich sat for like 10 minutes getting cold while they made the mozzarella fries and they didn't even customize the toppings as I ordered and forgot my ranch dipping sauce
Mary Arnold
The owner needs to come in and see how hard his workers work even if there sick I like to applause them for what they do
Atmosphere: 5
Food: 5
Service: 5
Meeka Jones
I ordered a Texas large meal yesterday and staff was rude and wrote on my meal gave me the wrong order
Atmosphere: 1
Food: 1
Service: 1
DM Johnson
I did not catch the name of the woman working there today. She was the only one there and she worked so hard Not only taking every order, but cashing everybody out and making everybody's food and packaging it up.She definitely deserves recognition or even a raise. I've been to other Burger King locations where they had plenty of workers and the food did not come out in time or was not fresh.Not only did she make my order correctly, my food was hot and fresh and she was very kind about being the only employee there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Chicken Fries, French Fries, Hamburger
Joshua Peter
This has to be the worst Burger King in the Rochester area. They’re always understaffed, the food is always barely lukewarm. They forget about orders. Just bad, bad, bad.
Atmosphere: 3
Food: 2
Service: 1
Angela Smith
The hamburger was under cooked the meat it self and I he mushrooms tasted tainted I almost threw up they have boxes all through the cooking area and the stations they make the food the fries was cooked in old Grease the place itself is dirty and looks like it hasn't been clean in weeks the health department needs to make a visit soon as possible before someone gets really sick and die if I could give this place a zero I would
They were out of a drink and gave me a substitution option, I chose that option and then they told me they don't have that one. So I requested a refund and they also told me they can't do refunds at that place and I have to call some number that they never even gave me
Was at the Burger King at eastridge mall, was not pleased with the experience. The burgers were cold, the fries were cold, and the overall atmosphere just was not pleasant. Add to that the price of things at the Burger King at the mall or a lot more than a regular Burger King. Will not be going back there anytime soon for a meal.
Atmosphere: 2
Food: 2
Service: 2
I just wanted to give a shout out to the worker who is from Syracuse to pick up something he wasn’t suppose to be there. He was all by himself and he did a great job. It also says on your website you open at 10:30. Where are your workers? I am giving the Syracuse guy a high five for keeping the customers orders and working hard to fill them. Give him a raise. And get workers for the mall location.
Atmosphere: 1
I've ordered from them 4 times in the last month. They have yet to get my order correct. That is a zero percent success rate. Never ordering again from this location.
Took over 20 minutes for one sandwich and some mozzarella fries. The sandwich sat for like 10 minutes getting cold while they made the mozzarella fries and they didn't even customize the toppings as I ordered and forgot my ranch dipping sauce
The owner needs to come in and see how hard his workers work even if there sick I like to applause them for what they do
Atmosphere: 5
Food: 5
Service: 5
I ordered a Texas large meal yesterday and staff was rude and wrote on my meal gave me the wrong order
Atmosphere: 1
Food: 1
Service: 1
I did not catch the name of the woman working there today. She was the only one there and she worked so hard Not only taking every order, but cashing everybody out and making everybody's food and packaging it up.She definitely deserves recognition or even a raise. I've been to other Burger King locations where they had plenty of workers and the food did not come out in time or was not fresh.Not only did she make my order correctly, my food was hot and fresh and she was very kind about being the only employee there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Chicken Fries, French Fries, Hamburger
This has to be the worst Burger King in the Rochester area. They’re always understaffed, the food is always barely lukewarm. They forget about orders. Just bad, bad, bad.
Atmosphere: 3
Food: 2
Service: 1
The hamburger was under cooked the meat it self and I he mushrooms tasted tainted I almost threw up they have boxes all through the cooking area and the stations they make the food the fries was cooked in old Grease the place itself is dirty and looks like it hasn't been clean in weeks the health department needs to make a visit soon as possible before someone gets really sick and die if I could give this place a zero I would
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Whopper
Restaurantji Recommends
Great and friendly
Atmosphere: 5
Food: 5
Service: 5
They're
Atmosphere: 3
Food: 5
Service: 5
They speak Spanish, how
Atmosphere: 5
Food: 5
Service: 5
Obviously were short-staffed, but staff was very pleasant and service was smooth.
Atmosphere: 5
Food: 5
Service: 5
Employees are always awesome and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
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