IDK what it is lately, but places we’ve enjoyed in the past have gone to the dumps. We use to visit Caraglios pretty often back in the day until their deal was no longer on Local Flavor. We passed by the other day, and decided to go back cause we use to love the pizza and boneless wings. I wouldn’t even call it pizza anymore. It’s more garbage in a box. Half the pizza had no toppings, couldn’t get a slice out without it falling apart. Also, what should be dough was non existent. Also, boneless wings were not tossed in sauce. And, no blue cheese given. Both just got off work, we were starving, didn’t want to deal with bringing it back, so just made trash plates and ate whatever you want to call it. I think the pictures shows you what you get from this place now, just like all the other gross looking pictures in other reviews. Wish I looked at reviews before wasting money.
Elle
I have been going to Caraglio's Pizza in Gates for many years. It was recommended to me by a pizza 'connoisseur'. I only go on Mondays or Tuesdays, the 'All Day Special'. On those days, one can get a large cheese pizza for $12.99 plus tax. Extra toppings are $2.00. Occasionally I will get chicken wings. I have Never had a bad pizza from Caraglio's. Their chicken wings are good too. I call ahead of time and pick up my pizza. Caraglio's Pizza also has an app where one can accure points after each pizza purchase. After so many points built up, a person can get free bread sticks, free mozzarella sticks, free medium cheese pizza, free boneless chicken wings, and a free one topping pizza. I have Never had a problem with the cashier, or the person on the phone taking my order. Kudos to Caraglio's Pizza!
Nick Bakolas
Pizza was great.
Joe
Always delicious, always fast
Laura Kline-Taylor
My family has ordered the large pizza special every Tuesday for three years! For the first time in 3 years last week we got a burnt pizza. My kids were starving and so we made quick dinners at home instead of driving back to return and wait for a new pizza, but I did call and ask what could be done. They told me I'd get a discount on our next order. This week we didn't get the discount, because the pizza special on Tuesdays is already a discount. I don't want to order anything else full price just to get a discount, I wanted my burnt pizza acknowledged. I told them that. Instead of recognizing our weekly loyalty for 3 years and offering to waive the price, or add on anything for free that would make us happy, they offered 25% off of whatever full price thing I wanted to buy. I never want to buy more things and tell myself I'm saving money. So I'm super bummed, but will be taking our weekly business elsewhere from here. This one experience was bad, but in all the years we've gone there, it's been great, which is why it'd be dishonest to leave 1 star. I just can't tolerate not being valued by my neighborhood pizza place when I speak kindly about a mistake and ask what can be done and am met as if I'm any person off the street who came there once.
David Henry
Ordered large pepp w/ half bacon. It was like burnt triple bacon just dumped into the middle of the pie. Wont order bacon anymore. I feel the staff needs retraining and more customer appreciation.
Nick Nanna
Parking: Plenty of parking. Easy in and out
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Large Cheese Pizza
Mike Snyder
Ordered on-line during anniversary unlimited toppings special. "unlimited* was 5 toppings or less. Also ordered "well done", when picked up, pizza was not "well done" to the point the pepperoni in the center was as if it just came out of the refrigerator. After finishing the cook to well done in personal oven, overall quality was decent, not the best I've had in Rochester.
Atmosphere: 3
Food: 3
Service: 3
Jeff Frary
Ordered 2 slices and tasted like it was a day old just reheated
We love this place!! The pizza is so good THE BEST in Gates. The delivery is always super quick and food never gets delivered cold. We always pick Caraglio's for UFC nights, would 10/10 recommend this place. They also offer grilled items such as burgers, grilled chicken, etc! The menu is extensive enough to find something for everyone in the family. Thanks Caraglio's for great service and great pizza!
Food: 5
Service: 5
MaryLouise Brennan
I ordered my first ever Pizza from Caraglio's on Lyell Road for take out yesterday. It was delicious and the people who work there are so nice! I will definitely be ordering from there again!
Parking: Parking lot has a generous amount of spaces and easy entries and exits.
Atmosphere: 5
Food: 5
Service: 5
Daniel Tucker
Fast service on phone. Pizza was ready on time. Staff was fun and personable. Perfect experience
Atmosphere: 5
Food: 5
Service: 5
Becca
THE BEST !!!
Atmosphere: 5
Food: 5
Service: 5
Frank Deguglielmo
Good pizza. Great specials and deals. Friendly staff. Good prices. Nice dining room.
IDK what it is lately, but places we’ve enjoyed in the past have gone to the dumps. We use to visit Caraglios pretty often back in the day until their deal was no longer on Local Flavor. We passed by the other day, and decided to go back cause we use to love the pizza and boneless wings. I wouldn’t even call it pizza anymore. It’s more garbage in a box. Half the pizza had no toppings, couldn’t get a slice out without it falling apart. Also, what should be dough was non existent. Also, boneless wings were not tossed in sauce. And, no blue cheese given. Both just got off work, we were starving, didn’t want to deal with bringing it back, so just made trash plates and ate whatever you want to call it. I think the pictures shows you what you get from this place now, just like all the other gross looking pictures in other reviews. Wish I looked at reviews before wasting money.
I have been going to Caraglio's Pizza in Gates for many years. It was recommended to me by a pizza 'connoisseur'. I only go on Mondays or Tuesdays, the 'All Day Special'. On those days, one can get a large cheese pizza for $12.99 plus tax. Extra toppings are $2.00. Occasionally I will get chicken wings. I have Never had a bad pizza from Caraglio's. Their chicken wings are good too. I call ahead of time and pick up my pizza. Caraglio's Pizza also has an app where one can accure points after each pizza purchase. After so many points built up, a person can get free bread sticks, free mozzarella sticks, free medium cheese pizza, free boneless chicken wings, and a free one topping pizza. I have Never had a problem with the cashier, or the person on the phone taking my order. Kudos to Caraglio's Pizza!
Pizza was great.
Always delicious, always fast
My family has ordered the large pizza special every Tuesday for three years! For the first time in 3 years last week we got a burnt pizza. My kids were starving and so we made quick dinners at home instead of driving back to return and wait for a new pizza, but I did call and ask what could be done. They told me I'd get a discount on our next order. This week we didn't get the discount, because the pizza special on Tuesdays is already a discount. I don't want to order anything else full price just to get a discount, I wanted my burnt pizza acknowledged. I told them that. Instead of recognizing our weekly loyalty for 3 years and offering to waive the price, or add on anything for free that would make us happy, they offered 25% off of whatever full price thing I wanted to buy. I never want to buy more things and tell myself I'm saving money. So I'm super bummed, but will be taking our weekly business elsewhere from here. This one experience was bad, but in all the years we've gone there, it's been great, which is why it'd be dishonest to leave 1 star. I just can't tolerate not being valued by my neighborhood pizza place when I speak kindly about a mistake and ask what can be done and am met as if I'm any person off the street who came there once.
Ordered large pepp w/ half bacon. It was like burnt triple bacon just dumped into the middle of the pie. Wont order bacon anymore. I feel the staff needs retraining and more customer appreciation.
Parking: Plenty of parking. Easy in and out
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Large Cheese Pizza
Ordered on-line during anniversary unlimited toppings special. "unlimited* was 5 toppings or less.
Also ordered "well done", when picked up, pizza was not "well done" to the point the pepperoni in the center was as if it just came out of the refrigerator.
After finishing the cook to well done in personal oven, overall quality was decent, not the best I've had in Rochester.
Atmosphere: 3
Food: 3
Service: 3
Ordered 2 slices and tasted like it was a day old just reheated
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Pepperoni Pizza Slice
Went in last night, great customer service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We love this place!! The pizza is so good THE BEST in Gates. The delivery is always super quick and food never gets delivered cold. We always pick Caraglio's for UFC nights, would 10/10 recommend this place. They also offer grilled items such as burgers, grilled chicken, etc! The menu is extensive enough to find something for everyone in the family. Thanks Caraglio's for great service and great pizza!
Food: 5
Service: 5
I ordered my first ever Pizza from Caraglio's on Lyell Road for take out yesterday. It was delicious and the people who work there are so nice! I will definitely be ordering from there again!
Parking: Parking lot has a generous amount of spaces and easy entries and exits.
Atmosphere: 5
Food: 5
Service: 5
Fast service on phone. Pizza was ready on time. Staff was fun and personable. Perfect experience
Atmosphere: 5
Food: 5
Service: 5
THE BEST !!!
Atmosphere: 5
Food: 5
Service: 5
Good pizza. Great specials and deals. Friendly staff. Good prices. Nice dining room.
Atmosphere: 5
Food: 5
Service: 5
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