Chipotle Mexican Grill
1495 East Ridge Road, Rochester
(585) 544-2346
Recent Reviews
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Had my stomach crazy,I don't know what it was,but I was not good in the morning of you know what I mean
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Bowl
The last few times I tried to go to Chipotle there's always been a problem whether I get there at 10:00 and they tell me they have no food left even though they're open for another hour or I go and buy something and I open it and because they don't have lettuce they just throw on half a pound of cheese or some other ingredient to make it look like more. I went three times in the last month and every single time I went there they were out of half of their ingredients if you're open until 11:00 and it's only 8:00 at night I would think you'd still have food left That's why you're open till 11:00 it doesn't say hey we're open till 11:00 but we only have food till 10:00 so it seems like a problem there it seems like that staff just want to get out there as quick as possible so they don't want to have to have extra food to put away which I would assume is costing the company much money because I won't go there anymore I gave him three tries and that's it I'm done. Oh and also the staff they won't even offer to substitute for something else they just really I felt like they just didn't want me there and they wanted me to leave.
Atmosphere: 3
Food: 3
Service: 2
They used to be a go to for some delicious food but the last time I went and ordered that food was not to good and had my stomach queasy
Atmosphere: 5
Food: 3
Service: 5
Ordered VIA Urber Eats…..unfortunately NO CHIPS, which I paid xtra for ….chips & gauc….gauc was in the bag, but not chips. 2 out of 3 Tacos were great, third on, edges were very hard (soft shell)
I won’t do delivery again.
Atmosphere: 3
Food: 3
Service: 3
Wrong order again. Last time !!
Atmosphere: 4
Food: 4
Service: 4
Is 9pm and everybody is leaving because they have no rice?? Kind of disappointing.
Service is terribly slow at this location, didn’t even come at a rush time. Idk why every time I’ve eaten here it’s always slow. Would recommend going elsewhere if you’re in a rush. Dining room was pretty dirty as well.
Really good food, fast friendly service and a decent atmosphere. A little pricey, but then again everything is lately.
Atmosphere: 4
Food: 4
Service: 4
This is quite litterally the 5th time I have gone around 8:30 and they have NOTHING. No meat, no rice, no cheese, no corn, no guacamole, no chips. What is the point of staying open until 10:00 if you cant provide food up until that time. The staff seems almost happy to tell you they are out of everything as opposed to making sure the ingredients are available. You can guarantee a let down after 8pm. I won't be going back to this location, I give up. Poor business management.
Disgusting place ! Don’t go there they sent me someone’s half eaten food. Lucky I don’t have my car because I would of took this up there myself to look whoever in their face that did this slack mess!
Restaurantji Recommends
Worst Food Poisoning I’ve ever got in my life, had to pull over on the side of the road to vomit, just to vomit atleast 5 more times that night, felt sick the next day but didn’t vomit just now recovering, work station was messy, they was running low on products and still served me the low products would never eat chipotle again !
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl
gave me severe food poisoning, had to take time off of work. definitely do not recommend :(
Staff is rude, restaurant is dirty, app doesn’t work properly, and they refused to give discount or remake food, after it is their fault it sat for 30 minutes. I was there, they just sat it behind the counter, never updated app, or called my name.
Waste of 32.00. Stay away from this location. They have a mob mentality when it comes to complaints, and the restaurant feels unsafe.
Atmosphere: 1
Food: 1
Service: 1
Food was dry and cold. Girl serving didnt even know the menu I had to hold my phone up to her so she can see what I asked for. Dining floor was messy.
Atmosphere: 1
Food: 1
Service: 1
ordered online via app. had to wait extra 25 min due to delays. I noticed my order was being made and one item was wrong. they were adding things I did not order. I said that one of my items looked wrong and was asked if I wanted to work there. Had to come back because item was wrong. Manager defended employee and her rude behavior. Tried to report using website and was transferred two three different live agents who terminated the chats. SO Chipotle does not care.
Atmosphere: 1
Food: 2
Service: 1
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