Dairy Queen Grill & Chill

Okay DQ!! Fantastic job giving me the wrong Blizzard 3 times in a row! Do we not even check what we give out to customers, no quality control?

Food: 1

Service: 1

Just got a blizzard there.. Oreo mint and the first quarter had cookies and mint coloring and taste and then the last three quarters of it was just straight vanilla

Atmosphere: 5

Food: 1

Service: 5

i love getting blizzards but the service is really bad. ordered 4 different sizes and got all minis. and we got billed for the different sizes. the ice cream was good though

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Blizzard Buddies

The Blizzard really didn't have much flavor too it. Cookie Monster cone was good. Staff couldn't hear through the speaker box and forgot my drink. I believe they were understaffed as well so it would account for the wait.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Mint Oreo Blizzard Treat, Chicken Fingers with Fries

Reese's cookie dough Blizzard 🥶

Wonderful manager at this facility

Atmosphere: 5

Food: 5

Service: 5

This is my first time my Dairy Queen and I will never come back. I went to the drive-through and ordered. Three meals. As I was ordering I ordered my mom's meal first which was the seven-dollar meal. My mom. Wanted the strawberry banana smoothie but it was replaced with a blizzard. Since they didn't have the smoothie
(which I didn't know at the time until I came back.)
I got the blizzard. But since my mom didn't want that. She told me to take it back. I also noticed that there was a fries missing from the order. So I headed back out to them. I went back through the drive-thru and told them that there was a missing item from the order. I was asked what was missing and I said the fries from the $7 meal. Ok, no problem. Pull forward and get the fries but I also asked them if they could switch out the blizzard with the smoothie. Apparently, they didn't have that at this location. No problem. I'll just get a refund for the blizzard. They told me that the blizzard was an upgrade and not separate. I'm like no it was supposed to be separate and I said it was separate. I guess miscommunication happened. That's no problem, that's not what I have a problem with. The problem I had was when I asked about the missing ice cream because I forgot about it. (Mind you during this time my mom was on the phone hearing everything that was being said.) That's when she told me about the upgrade with the blizzard. I got so confused because at this point it's been a long day and it's almost 1 hour to midnight. I wasn't grasping why it was upgraded etc. Remember I ordered three meals right? So apparently with the kid's meal you get a soft ice cream with the meal as well. I guess they said that and I didn't hear it. But the first time I got my items. There was no soft ice cream that came with the kid's meal. It wasn't handed to me. So when we were talking about the ice cream. They thought it was for the kids meal. I was so confused because I didn't get an ice cream with the kids meal. But!! I was handed one the second round. The lady who took my order came up to the window to talk to me about the missing items and meal. That's when she told me she upgraded the blizzard. Didn't want that at all. Miss communication like I said. I was gonna let that slide. After my confusion and I got the gist of what was happening. I asked well why did I get handed the soft served ice cream. She told me it came with the kids meal. I'm like I'm confused this didn't come with the order when I first came around. She said "yes it did I watched them hand it to you". I about almost blew up on her. I'm like lady no you did not. You watched them hand me the blizzard but not this ice cream here. She tried to gaslight me. I was shook at that point and had enough. I said all I want is the ice cream that comes with the meal and a refund for the blizzard that is all. When I got home I told mom what had happened. Then she called to yell at them from accusing me of stealing. Then they tried to say we just wanted a free meal off of them.. It's not my fault you forgot to hand over the ice cream. I wouldn't have asked you why I have this extra ice cream right here. But apparently we were out for a free meal. Even though I said just replace the item that was wrong and get the missing fries. That's all. If that's a meal to you then I don't know. But I'm not with that. This girl was wrong and I will never come back there. Just because someone is complaining doesn't mean they want a free meal. Just because someone calls you out on a lie doesn't mean you get to try to gaslight that person. I want this person to give up cc footage and watch what was handed to me. Then I would like a public apology for what she did wrong.

Atmosphere: 2

Food: 3

Service: 2

Tonight we experienced slow service, not very nice at the window. Not even a “hello”, small portions, cold food but same price.

Atmosphere: 3

Food: 2

Service: 2

Great variety of products to choose from.

Atmosphere: 5

Food: 5

Service: 5

Feeling my bones slowly disintegrate from old age in the drive thru. 25 minutes and it's moved one car length. Not enough space to pull out, car behind me. This is how I die.

Service: 1

Can someone please reach out to me from this location? I would like a refund for the 30 dollars I spent on food that is inedible

Fast service , clean inside

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sundaes

I been looking for a 7 layer cake all over the place and at least minutes I couldn't find one. But Melissa at the Henrietta locations help me get something closer to it. Best customer service I have ever had.

Atmosphere: 5

Service: 5

Absolutely unorganized rude manager

Not very welcoming not a very good atmosphere food not cooked right some food is over cooked your food doesn't come with a drink there was no ice for the drinks she said she would get some nut she never did it's very pricey here they made my blizzard before the meal and let it sit out and melt

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Side of Fries