Dairy Queen Grill & Chill

Their slushie machine is never working, pointless to even advertise them anymore!

This is ridiculous spending 30mins in the drive thru ??

Atmosphere: 1

Food: 2

Service: 1

The ice cream cake was excellent

Atmosphere: 5

Food: 5

Service: 5

My toast was sopping wet like someone dropped it in a mop bucket. Great job Rochester 🙄
Fyi I have never seen anyone who has walk in to any Dairy queen ever walk out.

Atmosphere: 5

Food: 1

Service: 5

Went thru drive thru tonite (2/27 @ 7:22PM) ordered a large snickers blizzard - was asked if I wanted extra snickers said sure. Total was $10.13. What a disappointment. The snickers were just microscopic pieces of chocolate and if there was 1/4 of a teaspoon that would have been a lot. You’d never know it was snickers as just tiny chocolate flakes

So the DQ response is give us another try - really. Maybe review with staff how to actually make a blizzard. I’ve been to numerous DQs in many states and every time I go to the Henrietta locations it’s the same outcome - a cup of ice cream with toppings so pulverized there’s no distinction if you ordered snickers - M&Ms - Reese’s Peanut Butter Cups - it’s all like sawdust. So to get a response that says give us another try - really? What are you doing to correct the situation?

Atmosphere: 3

Food: 1

Service: 3

Why accept grubhub orders if you just plan on ignoring them for over an hour?

Atmosphere: 1

Food: 1

Service: 1

Went there on my 30 minute lunch break, usually in the past visits it went fairly quickly, today not so much. Spent 20 minutes in the drive thru lane with 6 other cars.
Ordered the 6pc chicken strips basket with large diet coke. It comes with 6 tenders, fries, buttered toast and your choice dipping sauce. When I got my order, after parking back at work, the order only had 3 tenders and fries with dipping sauce. No toast, no other 3 tenders. Food was like warm.
Won't be going back there for some time.

Atmosphere: 3

Food: 3

Service: 2

Good friendly service. Good food/ice cream.

Atmosphere: 4

Food: 5

Service: 5

The order was messed up, went up to get it corrected and they acted like we didn't order the food from there when we were the only people ordering food (everyone else icecream). The girl who took the order had to come over and get the order corrected, just not handled professionally, I probably won't return, to many choices with the similar choices...

Atmosphere: 2

Food: 2

Service: 3

The manager Scott- you rock!!! 😊45 min drive was well worth it!!
Thank you so much for all your help and understanding!!! Definitely will continue to go back!!! Food was fantastic🤤

Atmosphere: 5

Food: 5

Service: 5

Two adults and one child came out to almost $40, which might not sound terrible at first, except that didn’t include ice cream. The portion sizes were extremely small—the fries were comparable to a small at McDonald’s. We ordered two drinks just to access the fountain, only to find there were only three drink options, none of which we would have paid for had we known. We decided to get ice cream anyway, hoping to end on a positive note, but both orders were incorrect. Overall, the experience did not match the price at all.

Atmosphere: 3

Food: 2

Service: 3

Waited in line for 20mins before even getting to the drive thru speaker, called the store manager after I left to express my irritation and the manager didn’t care one bit about my concern. She had an attitude which wasn’t necessary

Atmosphere: 1

Food: 3

Service: 1

Serving reliably good fast food to Rochester residents for years. The employees have always been polite and friendly. Besides, you can never go wrong with a Blizzard, and if you like a little kick to your burger, I personally recommend the Flamethrower.

Atmosphere: 5

Food: 5

Service: 5

The food really hit the spit and was inexpensive.

Atmosphere: 5

Food: 5

Service: 5

The women working were so nice!! My friends came in not knowing anything and Yoyo and Amy were so patient and kind while explaining and recommending everything to us. They are the nicest people ever!!

Atmosphere: 5

Food: 3

Service: 5