What a joke this place is! My wife ordered a cake online and went to pick it up and cake was MIA, gave them order email confirmation and showed definitively Jeff Rd location. Next day I call and talk to manager and he said “ they” picked it up? Hmmm. So I asked why a random customer would want a cake that said “ happy birthday Reilley?” I told this manager to have district manager contact me after 2 days in a row to get our cake and at no surprise to me still no call. I upgraded my daughter’s cake at a local bakery and will definitely not be visiting DQ any time soon
Atmosphere: 1
Food: 1
Service: 1
Turtle
Go to the Webster location instead, trust me. This one is even worse than Greece.Not the staff's fault but putting in a drive-through right next to an expressway was....a decision.Unless you like yelling back and forth with a stranger to place your order, pre-order for pickup or just go inside to save frustration on both ends.Even forgiving that, it always takes forever to get food. I was asked to pull ahead, waited a couple minutes, only to get the smallest portion of food I've ever received from a DQ...with cold fries. For what I paid, no thanks.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: 6 Piece Chicken Strip Basket
Elva Holguin
Ordered thur the app and food was ready just as I got their. Great customer service, Thanks to all that work there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Sundaes
Kelsy Kane
Came for a DoorDash order was cut off when speaking and was greeted with attitude after waiting for 20 plus minutes at the speaker. When at the window the gentleman had a huge attitude and slammed the window and then was playing with his hair by the food area. We were told to pull forward and didn’t do to amount of orders and the attitude. Spoke to the supervisor and was told we could sit at the window. But then a girl came up and demanded we pull forward and yelling at us that she could refuse service and when we’re told they were rude because they were tired. And that our customers food wasn’t as important as other customers because we were DoorDash. Then the young gentleman had the audacity to dance in front of us and taunt us and flipping us off playing with his hair. Next, we found out that they had been canceled our two pagan customers orders when the store would be closing in less than 30 minutes. I would never order food here due to the lack of hygiene practices, and due to the attitude and level of disrespect we were greeted with. Absolutely awful.
Atmosphere: 1
Service: 1
misterorw
Sabrina was so
Atmosphere: 5
Food: 5
Service: 5
Margaret Shepard
Worst Dairy Queen I have ever been to. Waited 30 minutes for a small blizzard from a mobile order while regular orders were moving right by me, three employees standing doing nothing. The tables are always dirty and the atmosphere is not it. My blizzard was completely melted and soup and they put nothing in it for $8. Lost a loyal customer, will be warning people not to go this location.
Atmosphere: 1
Food: 1
Service: 1
Em
Not impressive. Service was poor, our order was wrong, and the attitude when we asked them to correct the problem was ... very poor.
Atmosphere: 3
Food: 4
Service: 2
Patti Spanganberg
Blizzards are good, food is fair but the prices have gotten outrageous.
Atmosphere: 3
Food: 3
Service: 3
Bill Goodman
I can’t really rate the food because I never got it. Order ahead showed up and waited 15 minutes. Nobody even talks to you. The worst.
Atmosphere: 1
Food: 1
Service: 1
Cathy Allison
If I could give them 0 star rating I wouldThe speaker sucks. & after having to yell my order 3 times for a Caramel Sundae We asked if we could place Our order at the Window where the employee wasn’t engaging in Our concern and was RUDE.
Dairy Queen Grill is always special. The restaurant inside is cozy with lots of separate comfortable spaces. The food is always too shelf as is the service. And you can't beat their ice cream treats and ice cream cakes. You absolutely have to go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butterfinger Blizzard, Chicken Fingers with Fries
Danielle Zadora
The cashier was very patient (we had 5 people all together and most of us had never been there) and the restaurant was clean and well lit. Food was decent for fast food and the ice cream was bomb!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Fingers with Fries, Brownie with Ice Cream Sundae, Sundaes
Alex Butcher
No vanilla ice
Atmosphere: 3
Food: 1
Service: 4
Audrey Davis
Ordered a Banana Split and there were no bananas. There were very little toppings, syrup and it was mostly ice cream. Very disappointed with the quality and customer service.
What a joke this place is! My wife ordered a cake online and went to pick it up and cake was MIA, gave them order email confirmation and showed definitively Jeff Rd location. Next day I call and talk to manager and he said “ they” picked it up? Hmmm. So I asked why a random customer would want a cake that said “ happy birthday Reilley?” I told this manager to have district manager contact me after 2 days in a row to get our cake and at no surprise to me still no call. I upgraded my daughter’s cake at a local bakery and will definitely not be visiting DQ any time soon
Atmosphere: 1
Food: 1
Service: 1
Go to the Webster location instead, trust me. This one is even worse than Greece.Not the staff's fault but putting in a drive-through right next to an expressway was....a decision.Unless you like yelling back and forth with a stranger to place your order, pre-order for pickup or just go inside to save frustration on both ends.Even forgiving that, it always takes forever to get food. I was asked to pull ahead, waited a couple minutes, only to get the smallest portion of food I've ever received from a DQ...with cold fries. For what I paid, no thanks.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: 6 Piece Chicken Strip Basket
Ordered thur the app and food was ready just as I got their. Great customer service, Thanks to all that work there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Sundaes
Came for a DoorDash order was cut off when speaking and was greeted with attitude after waiting for 20 plus minutes at the speaker. When at the window the gentleman had a huge attitude and slammed the window and then was playing with his hair by the food area. We were told to pull forward and didn’t do to amount of orders and the attitude. Spoke to the supervisor and was told we could sit at the window. But then a girl came up and demanded we pull forward and yelling at us that she could refuse service and when we’re told they were rude because they were tired. And that our customers food wasn’t as important as other customers because we were DoorDash. Then the young gentleman had the audacity to dance in front of us and taunt us and flipping us off playing with his hair. Next, we found out that they had been canceled our two pagan customers orders when the store would be closing in less than 30 minutes. I would never order food here due to the lack of hygiene practices, and due to the attitude and level of disrespect we were greeted with. Absolutely awful.
Atmosphere: 1
Service: 1
Sabrina was so
Atmosphere: 5
Food: 5
Service: 5
Worst Dairy Queen I have ever been to. Waited 30 minutes for a small blizzard from a mobile order while regular orders were moving right by me, three employees standing doing nothing. The tables are always dirty and the atmosphere is not it. My blizzard was completely melted and soup and they put nothing in it for $8. Lost a loyal customer, will be warning people not to go this location.
Atmosphere: 1
Food: 1
Service: 1
Not impressive. Service was poor, our order was wrong, and the attitude when we asked them to correct the problem was ... very poor.
Atmosphere: 3
Food: 4
Service: 2
Blizzards are good, food is fair but the prices have gotten outrageous.
Atmosphere: 3
Food: 3
Service: 3
I can’t really rate the food because I never got it. Order ahead showed up and waited 15 minutes. Nobody even talks to you. The worst.
Atmosphere: 1
Food: 1
Service: 1
If I could give them 0 star rating I wouldThe speaker sucks. & after having to yell my order 3 times for a Caramel Sundae We asked if we could place Our order at the Window where the employee wasn’t engaging in Our concern and was RUDE.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Dairy Queen Grill is always special. The restaurant inside is cozy with lots of separate comfortable spaces. The food is always too shelf as is the service. And you can't beat their ice cream treats and ice cream cakes. You absolutely have to go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butterfinger Blizzard, Chicken Fingers with Fries
The cashier was very patient (we had 5 people all together and most of us had never been there) and the restaurant was clean and well lit. Food was decent for fast food and the ice cream was bomb!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Fingers with Fries, Brownie with Ice Cream Sundae, Sundaes
No vanilla ice
Atmosphere: 3
Food: 1
Service: 4
Ordered a Banana Split and there were no bananas. There were very little toppings, syrup and it was mostly ice cream. Very disappointed with the quality and customer service.
Atmosphere: 1
Food: 1
Service: 1
I give it 5 stars cus I work here