Lance and Becky are a great team at my local sub shop. Lance puts the sub together quick and Becky is kind and respectful. I haven’t seen a cashier counter “serve” me by offering suggestions to enhance my meal. Great job! I’ll be back.
Atmosphere: 5
Food: 5
Service: 5
Ana i
I just got a stake sub I order extra mozzarella chesse and I didn't get cheese at all
Arika Whitaker
Friendly staff and tasty subs and soft bread
Atmosphere: 4
Food: 4
Service: 4
Chris Hicks
Great subs
Atmosphere: 5
Food: 5
Service: 5
Nolan Ruocco
After not great take out order last time I ordered, they made things right. And this last visit was great. Good staff and nice place.
Atmosphere: 5
Food: 5
Service: 5
Jeff
The new girl rebacky was vary helpful with telling me what kind of subs you make
Atmosphere: 5
Food: 5
Service: 5
Sabrina J
Tonight I ordered two Philly cheesesteaks for dinner and unfortunately was very disappointed with our experience. The steak on both subs was extremely dry and overcooked, there were barely any toppings, and there didn’t appear to be any cheese on them at all. Overall, the sandwiches did not meet the quality we’ve come to expect. We chose DiBella’s specifically because we’ve enjoyed your food in the past, so this was very discouraging. I wanted to bring it to your attention and see if there is anything that can be done to make this right. We would really appreciate the opportunity to give you another try. Thank you and I look forward to hearing from you. -Sabrina
Food: 1
Jennifer DeRomanis
Absolutely amazing experience super friendly and knowledgeable Managers and helpful staff.
Atmosphere: 5
Food: 5
Service: 5
lantz deromanis
Best place in Rochester, to get Subs and experience amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
John Francisco
⭐⭐⭐⭐⭐
I stopped by DiBella's Subs in today, and as always, the subs were absolutely outstanding. DiBella’s consistently has some of the best subs around—fresh bread, quality ingredients, and great flavor every time.
What really made today’s visit exceptional, though, was the assistant manager, Lance. He truly enhanced the entire experience and made it completely amazing. His positive attitude, professionalism, and willingness to go above and beyond did not go unnoticed. It’s rare to see someone who genuinely cares about the customer experience the way he does.
Great food is expected at DiBella’s, but when the staff stands out like that, it takes the experience to a whole new level. Huge thanks to Lance for making a great visit even better. I’ll definitely be back!
This is not the DiBella’s we all knew and loved anymore.
I tried them out after going to a big chain competitor for a while because I was hoping they’d revived a little after going downhill. They’ve gotten worse, instead.
I ordered a Dagwood with lettuce, onions, banana peppers, olives, and mayo.
The bread is narrower, the peppers aren’t the classic pickled red peppers cut lengthwise, and there was so little lettuce that I thought they left it off.
The meat was fresh, but I didn’t come for a meat sandwich with mayo.
They don’t have the line where you walk up, order, and watch them make your sandwich anymore. I can see why if they’re going to make these sad sandwiches.
All this sadness and the prices are much higher.
They aren’t worthy of the name. Don’t bother going. I won’t be back until they step back about 10 years in time to get it right.
Atmosphere: 1
Food: 1
Service: 2
Cecil Johnson
Tried the lasagna soup and it was on point. Dibella's put their foot in on this one.
Atmosphere: 5
Food: 5
Service: 5
Debbie Baker
They have Great subs they also have a great lasagna soup
Atmosphere: 5
Food: 5
Service: 5
Robert Tillett
This location messes up orders consistently. The staff no longer makes your subs to order in front of you and this allows for one more point of miscommunication and a lack of individual pride in the product since the person who makes your individual sub is anonymous. If you do order from this location, which I wouldn't recommend, I would check my sandwich before I left. Also, recently, the quality of their toppings has declined. Good luck.
Atmosphere: 2
Food: 1
Service: 1
Mark Caff
It's gotten very expensive... $17~18 for a large Sub. It is very good, my go to order is a Large Uncle Louie on an everything roll. Provolone lettuce tomato onion w banana peppers, Mayo, Hot Mustard, Oil.
Lance and Becky are a great team at my local sub shop. Lance puts the sub together quick and Becky is kind and respectful. I haven’t seen a cashier counter “serve” me by offering suggestions to enhance my meal. Great job! I’ll be back.
Atmosphere: 5
Food: 5
Service: 5
I just got a stake sub I order extra mozzarella chesse and I didn't get cheese at all
Friendly staff and tasty subs and soft bread
Atmosphere: 4
Food: 4
Service: 4
Great subs
Atmosphere: 5
Food: 5
Service: 5
After not great take out order last time I ordered, they made things right. And this last visit was great. Good staff and nice place.
Atmosphere: 5
Food: 5
Service: 5
The new girl rebacky was vary helpful with telling me what kind of subs you make
Atmosphere: 5
Food: 5
Service: 5
Tonight I ordered two Philly cheesesteaks for dinner and unfortunately was very disappointed with our experience. The steak on both subs was extremely dry and overcooked, there were barely any toppings, and there didn’t appear to be any cheese on them at all. Overall, the sandwiches did not meet the quality we’ve come to expect. We chose DiBella’s specifically because we’ve enjoyed your food in the past, so this was very discouraging. I wanted to bring it to your attention and see if there is anything that can be done to make this right. We would really appreciate the opportunity to give you another try. Thank you and I look forward to hearing from you. -Sabrina
Food: 1
Absolutely amazing experience super friendly and knowledgeable Managers and helpful staff.
Atmosphere: 5
Food: 5
Service: 5
Best place in Rochester, to get Subs and experience amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
⭐⭐⭐⭐⭐
I stopped by DiBella's Subs in today, and as always, the subs were absolutely outstanding. DiBella’s consistently has some of the best subs around—fresh bread, quality ingredients, and great flavor every time.
What really made today’s visit exceptional, though, was the assistant manager, Lance. He truly enhanced the entire experience and made it completely amazing. His positive attitude, professionalism, and willingness to go above and beyond did not go unnoticed. It’s rare to see someone who genuinely cares about the customer experience the way he does.
Great food is expected at DiBella’s, but when the staff stands out like that, it takes the experience to a whole new level. Huge thanks to Lance for making a great visit even better. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is not the DiBella’s we all knew and loved anymore.
I tried them out after going to a big chain competitor for a while because I was hoping they’d revived a little after going downhill. They’ve gotten worse, instead.
I ordered a Dagwood with lettuce, onions, banana peppers, olives, and mayo.
The bread is narrower, the peppers aren’t the classic pickled red peppers cut lengthwise, and there was so little lettuce that I thought they left it off.
The meat was fresh, but I didn’t come for a meat sandwich with mayo.
They don’t have the line where you walk up, order, and watch them make your sandwich anymore. I can see why if they’re going to make these sad sandwiches.
All this sadness and the prices are much higher.
They aren’t worthy of the name. Don’t bother going. I won’t be back until they step back about 10 years in time to get it right.
Atmosphere: 1
Food: 1
Service: 2
Tried the lasagna soup and it was on point. Dibella's put their foot in on this one.
Atmosphere: 5
Food: 5
Service: 5
They have Great subs they also have a great lasagna soup
Atmosphere: 5
Food: 5
Service: 5
This location messes up orders consistently. The staff no longer makes your subs to order in front of you and this allows for one more point of miscommunication and a lack of individual pride in the product since the person who makes your individual sub is anonymous. If you do order from this location, which I wouldn't recommend, I would check my sandwich before I left. Also, recently, the quality of their toppings has declined. Good luck.
Atmosphere: 2
Food: 1
Service: 1
It's gotten very expensive... $17~18 for a large Sub.
It is very good, my go to order is a Large Uncle Louie on an everything roll.
Provolone lettuce tomato onion w banana peppers, Mayo, Hot Mustard, Oil.
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