Dunkin'
3152 Chili Ave, Rochester
(585) 247-7560
Recent Reviews
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Eh. Bathroom was semi clean…
Sometimes this location can be slow and understaffed, but my staff interactions have always been top-notch! A smile goes a long way toward overlooking minor issues, of which I've had none.
Atmosphere: 3
Food: 4
Service: 3
I have visited this location many times, and I have never experienced service this poor. The name on my receipt was JoAnne, and if she was the employee working the drive-thru, she was not pleasant. I had three drinks to order, and after ordering the first one, I could barely start the second before being interrupted. The interaction felt harsh and hostile, and it left a very negative impression. Unfortunately, I do not think I will be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
We waited in line for 20 minutes this morning and never got any service. We had to leave the line without an order.
Have gone dozens of times to this location and as big of a fan of dunkin as I am this place is ridiculously slow. If you have a 30 minute lunch break and there is only 1 car ahead of you, pick a different place to eat. I ordered a breakfast sandwich and coffee and was the only one in line and waited 15 minutes, seemingly the only person there didnt know how to operate the register and had to call the owner to figure out how to ring me up. Dunkin is good, just not this one
Atmosphere: 1
Food: 3
Service: 1
I don't think anyone runs on Dunkin. They run on attitudes and eye rolling!
Atmosphere: 2
Food: 4
Service: 1
Blah, just get a coffee
Atmosphere: 2
Food: 2
Service: 2
Today my daughter and I went. So I had to place a pretty big and confusing order. ( I felt bad) Despite how confusing my order was Dunkin Donuts was so on point. The staff didn't get frustrated with me or be rude at all. Yo be honest I was very annoyed with myself because I was confusing myself which I am sure didn't make their job easier. The staff actually helped me un-frustrate myself which I was so thankful for. Anyways EVERYONE was so helpful. I really had such a great customer service experience here. THANK YOU GUYS FOR BEING AWESOME! KEEP UP THE FANTASTIC JOB!!
Atmosphere: 5
Food: 5
Service: 5
Fast service, my iced coffee was delicious.
Staff information me that they have mushrooms growing behind their coolers, followed up with that's saying it not their problem its the district managers problem This is disgusting, they should be closed, I'll NEVER come back
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible service. Pulled up and greeted with a completely unprompted “you need to wait”. Waited in line for 5 minutes with 1 car in front, okay no problem maybe they had a big order. “What do you want” told them my order slowly and clearly, figured they were having a bad day. They asked me to repeat, took maybe 5 seconds to confirm with my passenger what they wanted and was rushed with a “hellooooo” repeated the order and they still read it back wrong, tried to clarify again but was interrupted with a “go to the next window”. Drove away without getting my order.
Honestly ridiculous, the interaction was so bad it didn’t even feel real. They probably aren’t paid enough to care, still don’t think it that excuses the rudeness.
Woman taking our order sounded young. Would not return. To clarify the drive through at the time had me and one other car in line.
Service: 1
Usually good food but I got a hot chocolate and it tasted like hot water
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Egg and Cheese
Must let anyone work here.
Atmosphere: 1
Food: 1
Service: 1
Wasn't there
Staff are awesome and actually make the coffee taste good!
Atmosphere: 2
Food: 4
Service: 4
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