Dunkin'
1300 Jefferson Rd Suite 400, Rochester
(585) 272-7573
Recent Reviews
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Confirmative a quick, fast and easy
Atmosphere: 5
Food: 5
Service: 5
Came here on 1/4 at 11:15am and sat in the drive through for 30 MINUTES. There were only two cars ahead of me. Not sure why this is the slowest DD in the area but they better training or staffing or something.
Atmosphere: 1
Food: 4
Service: 1
Great price and selection to choose from and friendly customer service.
Atmosphere: 5
Food: 5
Service: 5
The old white woman that works there is absolutely nasty every single time I have encountered her - for a locally owned location, you might want to hire people that have some level of customer service. Way too old to be behaving the way she does. I don’t need an attitude bc you & your staff gave me one drink yesterday & something completely different today even though it’s the same order!! I can question that, it’s my money!! I’ll be going out of my way to other locations from here on out
Service: 1
Such a rude customer service in the drive through and very disrespectful lady on the mic in the drive through. Never again
Atmosphere: 1
Food: 1
Service: 1
See what happens when you fill the cups right up to the rim and don't put the lids on all the way. This happened on Thursday; today is Sunday and my hand still looks like this. I won't post a pic of the burns on my leg either. 🤬
Service: 1
Waited in line for 30 minutes in the drive through, terrible service. Line still wasn’t moving so we left
The coffee was made well, the service was good although the atmosphere needs improvement, it seems like they are storing a bunch of stuff in the lobby and it looks like their doing renovations, please fix.
Atmosphere: 1
Food: 5
Service: 3
I have no idea who the new employee is, but she was VERY rude, god forbid if you ask her a question. I expected more from this location. I’ve been coming here for a year and never had an issue before, hopefully their standards on employees don’t go down hill with the new building update….
Absolute garbage customer service .. made me wait 10 minutes in the drive-through line.. Did not have my coffee ready when I got to the window, then I was handed a small instead of the medium that I paid for! I was not given the receipt I requested, and then he told me that I paid for a small when I do the same order every day. I paid for a medium. Due to the weight line when there was only 2 vehicles ahead of me.I was almost late for work so I needed to leave.I tried calling after I left. several times, every time they refused to pick up the phone and had it ring to voicemail.. which is not set up!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Super rude staff, no one had a sense of urgency. Coffee was made wrong. Won't come back.
Atmosphere: 1
Food: 2
Service: 1
Been coming here for years. 🍩☕️🧊☕️
Atmosphere: 4
Food: 4
Service: 4
Pull up to the store someone was inside and refuse to even answer to let us know the store is closed .You are hiding in the store eating and cant let couskmow you are not open as yet .bad for business
Atmosphere: 1
Food: 1
Service: 1
Fast and friendly
Atmosphere: 5
Food: 4
Service: 5
Made my food incorrectly then got upset at me for it. Tried to correct it by taking my food and reseving it to me instead of making it fresh. Cook looks dirty and so does the scruffy white dude running the register. Highly recommend going ANYWHERE else
Atmosphere: 1
Food: 1
Service: 1
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