I have never dealt with more incompetent workers in my life. A bunch of teenagers trying to run a store when they don’t even know how to make a basic drink and then they don’t know how to respond to corrections.
Lily
my mom was having a really rough day today and the employees were so disrespectful and rude. she asked for fresh hashbrowns because they had passed around a bag of hashbrowns and then let them sit on the counter and my mom asked if she could please have fresh ones, while they were making the fresh ones the employees sat there laughing and the one employee ate them, extremely unprofessional and bad experience. they also took 15-20 minutes to give us our food.
Atmosphere: 2
Food: 4
Service: 2
Leilah
The barista who took care of me up front (red hair) was incredibly kind and helpful even during a short transaction. Also was incredibly kind to the gentleman in front of me. Just a very nice experience/ made my day a bit better. When I was a barista I used to read our online reviews, so I hope they still do!
Great coffee and good food. Only issue in the setvice is very slow. Only 2 people ahead of me and I have to wait 20min. NPT a fast food/coffee place.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Avocado Toast with Bacon, Assorted Half Dozen or Dozen Donuts, Bagels, Muffins, English Muffin, Iced Latte, Egg and Cheese, Bacon Egg and Cheese
Mark Abraham
Quick stop for donuts, prices high like everywhere. Could use a little more cleanliness..overall I continue to go. Normally my coffee spot, in and out no delays, always fresh!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Louise Carson
I asked for a Charlie and received a Chai! It was for someone else so I didn't realize it was the wrong thing until they started to drink it.
Food: 4
Service: 3
Eryn Eren
Ordered a large Caramel Macchiato and got a coffee with cream and sugar, tried calling repeatedly to notify the manager and the number goes no where you can't leave messages and paid for something you didn't even ask for.
Atmosphere: 1
Food: 1
Service: 1
Melena Jankowski
Got a Toasted Bagel w/ Cream Cheese this morning. Barely any cream cheese on it. If I wanted a plain bagel i’d get one.
Atmosphere: 1
Food: 1
Service: 1
Spooky Gifford
They never skip a beat, make it just the way you like it.
I go to this Dunkin 5+ times a week and normally the service and the drinks are excellent. In fact I come to this location because they usually make my favorite drink, the strawberry refresher, better than most other local Dunkins. Yesterday evening I went to the drive thru to order and the voice over the com was a very tired sounding and muffled "what do you need?" No greeting, barely understood his words. Not the best way to address a customer. So I order my drink, and the guy doesn't tell me the price or to move up. I hear the com going on and off a few times, and hear some muttering. After about 1 minute of sitting there I ask "am I all set to move forward?" He comes back on and mumbles something else...I think he was asking if I wanted anything else. I said I just wanted the drink and he said "ok pull up". I pull up and hand him my card. I pay and he says my drink will be right out. I watch him proceed to make the drink. He makes the drink totally different, effectively he fills the cup up with ice, put about 80% green tea in, then put a splash of strawberry on top, didn't even fill the cup all the way up, it was maybe 85% full. Hands me the wrong size straw with it that doesn't reach the bottom of the cup. I don't complain and just say thanks and he says nothing. The drink basically just tasted like watered down unsweetened tea. Was very dissapointing. If you have new staff you need to train them how to speak on the drive thru and make the drinks correctly. Rudeness aside, If I got a drink like this again I'd probably stop going to this location unfortunately.
Atmosphere: 1
Food: 1
Service: 1
M. Morcos
Good, but not like before.
Phillip Dorf
Good presentation from the outside and the customer service was great. Food and drink both came out hot.
Atmosphere: 4
Food: 4
Service: 5
KarmaFinancialRigamortes. S.
Your fired. And/or the Franchise will be fined.
Michael Feszczyszyn
Ordered through the app, she forgot part of the order, then this is what happened to my $1.79 donut! What happened to taking pride in a job well done?
I have never dealt with more incompetent workers in my life. A bunch of teenagers trying to run a store when they don’t even know how to make a basic drink and then they don’t know how to respond to corrections.
my mom was having a really rough day today and the employees were so disrespectful and rude. she asked for fresh hashbrowns because they had passed around a bag of hashbrowns and then let them sit on the counter and my mom asked if she could please have fresh ones, while they were making the fresh ones the employees sat there laughing and the one employee ate them, extremely unprofessional and bad experience. they also took 15-20 minutes to give us our food.
Atmosphere: 2
Food: 4
Service: 2
The barista who took care of me up front (red hair) was incredibly kind and helpful even during a short transaction. Also was incredibly kind to the gentleman in front of me. Just a very nice experience/ made my day a bit better. When I was a barista I used to read our online reviews, so I hope they still do!
Atmosphere: 5
Food: 5
Service: 5
Good food in the morning but not enough options
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Dunkin' Refreshers, Assorted Half Dozen or Dozen Donuts, Munchkins Donut Hole Treats, Muffins, Classic Donuts
Great coffee and good food. Only issue in the setvice is very slow. Only 2 people ahead of me and I have to wait 20min. NPT a fast food/coffee place.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Avocado Toast with Bacon, Assorted Half Dozen or Dozen Donuts, Bagels, Muffins, English Muffin, Iced Latte, Egg and Cheese, Bacon Egg and Cheese
Quick stop for donuts, prices high like everywhere. Could use a little more cleanliness..overall I continue to go. Normally my coffee spot, in and out no delays, always fresh!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Assorted Half Dozen or Dozen Donuts
I asked for a Charlie and received a Chai! It was for someone else so I didn't realize it was the wrong thing until they started to drink it.
Food: 4
Service: 3
Ordered a large Caramel Macchiato and got a coffee with cream and sugar, tried calling repeatedly to notify the manager and the number goes no where you can't leave messages and paid for something you didn't even ask for.
Atmosphere: 1
Food: 1
Service: 1
Got a Toasted Bagel w/ Cream Cheese this morning. Barely any cream cheese on it. If I wanted a plain bagel i’d get one.
Atmosphere: 1
Food: 1
Service: 1
They never skip a beat, make it just the way you like it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Toast with Bacon
Restaurantji Recommends
I go to this Dunkin 5+ times a week and normally the service and the drinks are excellent. In fact I come to this location because they usually make my favorite drink, the strawberry refresher, better than most other local Dunkins. Yesterday evening I went to the drive thru to order and the voice over the com was a very tired sounding and muffled "what do you need?" No greeting, barely understood his words. Not the best way to address a customer. So I order my drink, and the guy doesn't tell me the price or to move up. I hear the com going on and off a few times, and hear some muttering. After about 1 minute of sitting there I ask "am I all set to move forward?" He comes back on and mumbles something else...I think he was asking if I wanted anything else. I said I just wanted the drink and he said "ok pull up". I pull up and hand him my card. I pay and he says my drink will be right out. I watch him proceed to make the drink. He makes the drink totally different, effectively he fills the cup up with ice, put about 80% green tea in, then put a splash of strawberry on top, didn't even fill the cup all the way up, it was maybe 85% full. Hands me the wrong size straw with it that doesn't reach the bottom of the cup. I don't complain and just say thanks and he says nothing. The drink basically just tasted like watered down unsweetened tea. Was very dissapointing. If you have new staff you need to train them how to speak on the drive thru and make the drinks correctly. Rudeness aside, If I got a drink like this again I'd probably stop going to this location unfortunately.
Atmosphere: 1
Food: 1
Service: 1
Good, but not like before.
Good presentation from the outside and the customer service was great. Food and drink both came out hot.
Atmosphere: 4
Food: 4
Service: 5
Your fired. And/or the Franchise will be fined.
Ordered through the app, she forgot part of the order, then this is what happened to my $1.79 donut! What happened to taking pride in a job well done?
Atmosphere: 1
Food: 3
Service: 1
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