Dunkin'
4178 W Henrietta Rd, Rochester
(585) 334-6746
Recent Reviews
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This place is TERRIBLE. The coffee always tastes bitter and they never make it right, the customer service is completely lacking, and they are always forgetting items when I order them. I will not be going here anymore because I just wasted my money, for the second time this month for awful food and missing items.
Atmosphere: 1
Food: 1
Service: 1
Ordered ahead. Always ready. Staff is great!
Food: 5
Service: 5
Gave me a large water. Great service!
I stopped by for lunch. The service was very good. The server was very attentive.
Atmosphere: 5
Food: 5
Service: 5
Why have a drive thru if it takes 20 mins to get through it? Donuts were hard and definitely not fresh. The hash browns were disgusting and went straight into the trash. Never going back again.
Atmosphere: 1
Food: 1
Service: 1
Coffee half empty and missing half the order.
Please note that my experiences here have been drive through only. Usually the wait isn’t too bad. I really enjoyed their frozen vanilla coffee. Their grilled cheese sandwiches are pretty good too. The staff are good people.
Atmosphere: 5
Food: 5
Service: 5
This location was the final straw in swearing off Dunkin’ forever. After receiving three dozen completely wrong donuts and not realizing until I got to work, then following up twice with customer service hoping to get contacted… absolutely no response. I am a longtime Bostonian and would love to keep supporting Dunkin’ but this was the last $32 I’ll be spending there. The customer service lack of reply makes it obvious customers won’t be missed. Time to embrace the Canadian competition. My Dunkin’ run is in the opposite direction. 😆
Atmosphere: 4
Food: 2
Service: 1
I have never dealt with more incompetent workers in my life. A bunch of teenagers trying to run a store when they don’t even know how to make a basic drink and then they don’t know how to respond to corrections.
my mom was having a really rough day today and the employees were so disrespectful and rude. she asked for fresh hashbrowns because they had passed around a bag of hashbrowns and then let them sit on the counter and my mom asked if she could please have fresh ones, while they were making the fresh ones the employees sat there laughing and the one employee ate them, extremely unprofessional and bad experience. they also took 15-20 minutes to give us our food.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
The barista who took care of me up front (red hair) was incredibly kind and helpful even during a short transaction. Also was incredibly kind to the gentleman in front of me. Just a very nice experience/ made my day a bit better. When I was a barista I used to read our online reviews, so I hope they still do!
Atmosphere: 5
Food: 5
Service: 5
Good food in the morning but not enough options
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Dunkin' Refreshers, Assorted Half Dozen or Dozen Donuts, Munchkins Donut Hole Treats, Muffins, Classic Donuts
Great coffee and good food. Only issue in the setvice is very slow. Only 2 people ahead of me and I have to wait 20min. NPT a fast food/coffee place.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Avocado Toast with Bacon, Assorted Half Dozen or Dozen Donuts, Bagels, Muffins, English Muffin, Iced Latte, Egg and Cheese, Bacon Egg and Cheese
Quick stop for donuts, prices high like everywhere. Could use a little more cleanliness..overall I continue to go. Normally my coffee spot, in and out no delays, always fresh!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Assorted Half Dozen or Dozen Donuts
I asked for a Charlie and received a Chai! It was for someone else so I didn't realize it was the wrong thing until they started to drink it.
Food: 4
Service: 3
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