Dunkin'

3885 Lake Ave, Rochester
(585) 865-8823

Recent Reviews

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Kayle Keating

Best Dunkin in Greece. I used to go to Britton rd, but the wait times became INSANE (30min for a mobile ordered coffee).
I tried this one morning and couldn't believe I was on my way in less than 5min. Not only that, the food was delicious! The bacon was actually seasoned and the donuts seemed fresh. Bonus points for the super nice Spanish lady (manager?) who is genuinely kind every visit. They move fast, and its always accurate and delicious

Atmosphere: 4

Food: 5

Service: 5

Roger May

This place is not worth my money or time always an attitude from employees then completely messing up my orders I recommend the one on Dewey down the street not this crappy hood location

Atmosphere: 1

Food: 1

Service: 1

Jason

Closes early, locks doors after in the middle of the day often. Look to another better managed location

Atmosphere: 1

Food: 3

Service: 1

Rick Zicari

As expected

Atmosphere: 3

Food: 3

Service: 4

Wally Eaton

Couldn't even get thru the door. Door was locked over an hour and a half before the sign says it closes.

Atmosphere: 1

Food: 1

Service: 1

T P

Shoulda known better. Almost 3 weeks ago I went to this location and the they accidentally charged me for my order and the person behind me at the drive thru. The 2 women working had a full blown argument in front of me about who charged me what, and then proceeded to blame what appeared to be a new employee. I couldn’t take it anymore, so I stepped in and tell them to consider it a “pay it forward” because they could not figure out how to fix it and they were holding me up from an appointment. They were totally ok with just keeping the money for the double order and almost relived when I came up with the idea, like “oh that makes total sense for us to not fix this! Thanks!” My fault for coming up with the idea, but I had to leave and didn’t have time to watch them berate each other for however long.

Today, I was in a pinch and stopped here since I live down the road. I ordered a medium iced coffee with 1 pump of Carmel swirl and cold foam. I was handed a BLACK, like tar black, iced coffee with a chunk of Carmel at the bottom and next to no cold foam. I took a sip after trying to stir it, and it literally made my tongue tingle it was so bitter. Currently sitting here with massive heart burn due to that one sip.

Based off of prior experience, of asking the staff to fix a drink, I chose to leave with it. Last time this happened I had 3 girls come to with the window when I asked to fix it, and they approached me like they were ready to fight about it. Why 3 girls needed to come to the window to address fixing a drink is beyond me. They blamed it on the fact that I had only get 1 pump of Carmel so that’s why it was so bitter tasting and that maybe I just didn’t know what I wanted.

I’ve been hitting up the locations on Mt. Read and Dewey, because of the bad experiences I’ve had at this lake ave location, and ordered the same drink every day, no issues, taste like liquid gold. They don’t give a shit at this lake ave location.

Just for context, and a bonus story; prior to the forced pay it forward matter 3 weeks ago, the line at the drive through was so long, and someone honked their horn because at this location has two paths that lead to the drive through, and the traffic was backing up into Denise rd. The honk I think was intended to let the person know they need to stop blocking the road. This set off the worker inside and she exited the back exit, next to the speaker at the drive through, and screamed at the line of cars, saying something like “are you kidding me ?!?!”

Hot mess express at this location. Buyer beware.

Atmosphere: 1

Service: 1

Stacy Morales

Waiting for 20 minutes for one bagel is crazy

Atmosphere: 2

Food: 2

Service: 1

Danene Leanora B

The number listed on google is out of service…. An item was forgotten in my drive thru order today, I didn’t realize it till I got home. Normally the service is excellent. But how do I contact someone for a refund on the item I did not receive?

Matt Preston

Usually a good place to go for breakfast. For some reason today the front door was locked - not a holiday, no note of explanation, and over 2 hours past opening time. Very inconvenient, and now walking the 20 minutes home without food or coffee.

Casey Caudle

As per Dunkin design code, the drive through can be a bit …. Challenging to to navigate. That being said, the fine donut engineers do their best and out-donut most other locations.

Service: 5

Nicole Landry

Horrible customer service and even worse drinks. A total waste of money, never consistent on quality and always have a attitude. Would rate them a 0 if possible!

Atmosphere: 1

Food: 1

Service: 1

Shorte forte

Food is hot however bathroom is always discussingly dirty on Lake Ave. near the beach. 🤢

Atmosphere: 2

Food: 2

Service: 2

Michelle Crumb

I went in to get donuts and to use the restroom but there was a crime scene in the bathrooms. There was feces all over both bathrooms. DON'T EAT THERE YOUR GONNA GET SICK!!!!

Atmosphere: 1

Service: 1

Tom Knoebel

I hit this Dunkin regularly around 6am. Always quick and hot fresh coffee. Granted I order coffee and doughnuts as the marquis says. I don't have other expectations other than coffee and doughnuts 😜

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Half Dozen Donuts

halie Christie

A drink always takes way too long and the workers seem to not really wanna be there in the afternoon. When I pull up to the drive thru speaker I’ve waited 3 min too long to be greeted and when I am greeted/taken care of it’s not a very happy voice. The donuts are always stale

Service: 1

Recommended dishes: Iced Macchiato

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