Dunkin'

573 Lyell Ave, Rochester
(585) 471-8534

Recent Reviews

Sort by
Tania Owens

I’m not understanding how is it you go to Dunkin’ Donuts and you go to the drive-through and you ask for something and you pay almost $15 for some food and you get a donut that only cost a dollar and some change. I am so upset right now about my money nobody should have to go to this. It’s too hard to come across the money these days to be wasted at establishment that’s not paying attention I don’t want to give you no stars because every time I go to you guys all lol Avenue you never do my shit right and you always giving me some shit that don’t belong to me . Your service zero stars.

Dazsha Warren

Loaded hash brown is mid and they barely put enough cheese in it

Food: 1

Service: 4

Frank Collalto

People that are fooling around working behind the counter and strangers coming in walking behind the counters

Parking: The staff was very noisy playing around behind the counter

Food: 5

Service: 2

Recommended dishes: Donuts, Assorted Half Dozen or Dozen Donuts

Wendy Swain

Junk food. Beats having an official drug house there though.
Can't say how the food was. Didn't eat any.

Atmosphere: 4

Food: 1

Service: 3

Gino Zenelaj

Total rip off , was told they had no creamer they never said anything about not having small cups, instead they give me a medium with almond milk of which they never said it was an extra charge. Paid $4 and change for something I never ordered. I see why Starbucks is dominating that market !!!

Mike Barnhart

The loaded hash browns were halfway full, there was no whip cream on the vanilla bean coolotta I ordered, not that she asked me when I was ordering. I would have asked her to put it on there but I was already running late for my next meeting. She was very short with me when I was ordering, but she was nice. A lady was walking up to vehicles begging for money, and I know it's hard to avoid with that area but there was a cop in the same parking lot just watching her. Overall I enjoy this location more than others in the city.

Parking: Parking on both sides of the building and in the Plaza if need be, but it's never that crowded from my experience.

Wheelchair accessibility: Yes.

Atmosphere: 4

Food: 4

Service: 4

peaxchh y

Decided to go again after a previous bad experience months ago. They made our food and drinks perfectly ! Service was great and friendly. Will go again!

Atmosphere: 5

Food: 5

Service: 5

Heather Leigh

What's the point? They removed my review!

Atmosphere: 3

Food: 5

Service: 5

Christine

Drive thru….took 20 min to go 100 ft. Insane :(
Probably understaffed like every other fast food place.

Atmosphere: 2

Food: 3

Service: 1

Anthony Quick

I love Dunkin!

robert negron

Me and my wife was there to get my sister, some donuts and her kids and somebody just walks in and steals A whole tray of donuts I feel bad for the women that works there

Atmosphere: 1

markell mims

Good food staff looked really happy and that made me happyThanks guys

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Assorted Half Dozen or Dozen Donuts, Bagels

Michael Harrington

Nothing bad to say

Atmosphere: 4

Food: 5

Service: 4

Mark Kelley (Remnos)

Very frustrated. Tried calling repeatedly and the phone says it is disconnected. Impossible to get in contact with store about order.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Donuts

Yello’e Karma

I ordered a large hot chocolate with milk n a mocha shot and got a coffee, n the phone doesn’t work. Went back to get the right thing and they still got it wrong. It’s the little short girl that makes the issue. She knows she can’t hear and doesn’t ask to make sure she heard you right. Instead your met with an attitude when you try to check your drink you already had to come back to get. Then it’s still not right because she didn’t hear your right but she will stand there and try to tell your what you asked for. Understandably the manger backs up her employee but she is an issue and needs to be held accountable. Totally different when the male staff are in.

Atmosphere: 1

Food: 1

Service: 1

Loading...