Wolfpak and the crew that is on with him get my order right and ready in a timely manner, they do phenomenal. Later in the day you may run into issues (after 4) but typically the crew between 8am-3pm are super nice. You may wait a few minutes in line but thats with anywhere you go!
Atmosphere: 5
Food: 4
Service: 5
No caller IF
Horrible it’s crazy when people have to pay outrageous prices for donuts for them to be served hard as a rock and barely frosted. Especially at 4am serving old donuts from the day before is ridiculous and lazy. BAKE FRESH DONUTS OR PUT THEM ON SALE SIMPLE.
Food: 1
HP
This has to be one of the worst Dunkin' Donuts in the city of Rochester and anywhere they lie to customers they lie to drivers they refuse to make orders that people have paid for they give orders to the wrong people when someone's standing right there waiting for waiting for their food the owner is arrogant and he's the liar of the of the bunch do not go to this dunkin if you want good customer service do not go to this dunkin if you want your food. I am a delivery driver Who came here to pick up an order for a customer they lied and said that some man picked it up their previous driver was a woman the customer walked up to the store to meet me to tell them they didn't get their food and they need to remake it the owner refused to remake the order For the customer who literally walked up there to meet me the Uber drivor and confronthe owner who is also the cashier. Don't deal with people who lie to you and steal from you
Atmosphere: 1
Food: 1
Service: 1
P
This has to be one of the worst Dunkin' Donuts in the city of Rochester and anywhere they lie to customers they lie to drivers they refuse to make orders that people have paid for they give orders to the wrong people when someone's standing right there waiting for waiting for their food the owner is arrogant and he's the liar of the of the bunch do not go to this dunkin if you want good customer service do not go to this dunkin if you want your food. I am a delivery driver Who came here to pick up an order for a customer they lied and said that some man picked it up their previous driver was a woman the customer walked up to the store to meet me to tell them they didn't get their food and they need to remake it the owner refused to remake the order For the customer who literally walked up there to meet me the Uber drivor and confronthe owner who is also the cashier. Don't deal with people who lie to you and steal from you
Atmosphere: 1
Food: 1
Service: 1
Rosa Santiago
Not to bad, good service
Atmosphere: 4
Food: 4
Service: 4
Nita Wellborn
I purchase the same items at any dunkins i travel to and this dunkins is the only one that charges an Extra Dollar for the same items.needs staff
Atmosphere: 4
Food: 3
Service: 2
Tim Cherry
Never gave me a donut, and confused the order.
ASSET JUNKY Games
I recently visited Duckin Donuts, and my experience was nothing short of terrible. First off, the lobby was inexplicably closed in the morning, leaving only the drive-thru open. This caused a huge backup and an incredibly long wait time. To make matters worse, the customer service was abysmal. The employees were rude, inattentive, and seemed utterly disinterested in their jobs. When I finally got my order, it was incorrect and poorly made. Overall, the combination of closed lobby, bad customer service, and lackluster employee performance has convinced me never to return. Avoid this place if you value your time and money.
Atmosphere: 1
Food: 1
Service: 1
Varrick Wattson
tbh my most favorite dunkin donuts, they make drinks that arent available anymore, they work with me whenever my drinks dont taste right but theyre usually extremely consistent and friendly, they used to be under staffed but i hope their staff stays the same always cuz theyre awesome ?
R3Dx Waves
One of the worst places to go to for your coffee needs, ordered through DoorDash and everything was fine yet there’s no sugar and no French vanilla
Closes early! Why? What no one wants donuts after 7? Got nothing!
Amanda Dasilva
I’m highly disappointed in the MANGERS AND GENERAL MANGERS OR WHAT EVER THEY are they let me go with no warning … I will be calling corporate to let them know I love all the workers there tho they are honestly the best people there jus not the general manger or OTHER MANGERS.
Atmosphere: 1
Food: 5
Service: 5
Maritza Angulo
I fell in there property, the door was closed, so I went to the side of the drive thru.... I said to her I fell can I come in and wash my hand ... Very, very rudely said... I can't let you in. It's too long to explain... I was told a long time ago never to go to that place. I SHOULD HAVE LISTENED.No one, No one asked me am I okay.
Tee K
Drive through was really slow and not many cars in line. Person who took my order was very unprofessional, but the food was surprisingly good.
Wolfpak and the crew that is on with him get my order right and ready in a timely manner, they do phenomenal. Later in the day you may run into issues (after 4) but typically the crew between 8am-3pm are super nice. You may wait a few minutes in line but thats with anywhere you go!
Atmosphere: 5
Food: 4
Service: 5
Horrible it’s crazy when people have to pay outrageous prices for donuts for them to be served hard as a rock and barely frosted. Especially at 4am serving old donuts from the day before is ridiculous and lazy. BAKE FRESH DONUTS OR PUT THEM ON SALE SIMPLE.
Food: 1
This has to be one of the worst Dunkin' Donuts in the city of Rochester and anywhere they lie to customers they lie to drivers they refuse to make orders that people have paid for they give orders to the wrong people when someone's standing right there waiting for waiting for their food the owner is arrogant and he's the liar of the of the bunch do not go to this dunkin if you want good customer service do not go to this dunkin if you want your food. I am a delivery driver Who came here to pick up an order for a customer they lied and said that some man picked it up their previous driver was a woman the customer walked up to the store to meet me to tell them they didn't get their food and they need to remake it the owner refused to remake the order For the customer who literally walked up there to meet me the Uber drivor and confronthe owner who is also the cashier. Don't deal with people who lie to you and steal from you
Atmosphere: 1
Food: 1
Service: 1
This has to be one of the worst Dunkin' Donuts in the city of Rochester and anywhere they lie to customers they lie to drivers they refuse to make orders that people have paid for they give orders to the wrong people when someone's standing right there waiting for waiting for their food the owner is arrogant and he's the liar of the of the bunch do not go to this dunkin if you want good customer service do not go to this dunkin if you want your food. I am a delivery driver Who came here to pick up an order for a customer they lied and said that some man picked it up their previous driver was a woman the customer walked up to the store to meet me to tell them they didn't get their food and they need to remake it the owner refused to remake the order For the customer who literally walked up there to meet me the Uber drivor and confronthe owner who is also the cashier. Don't deal with people who lie to you and steal from you
Atmosphere: 1
Food: 1
Service: 1
Not to bad, good service
Atmosphere: 4
Food: 4
Service: 4
I purchase the same items at any dunkins i travel to and this dunkins is the only one that charges an Extra Dollar for the same items.needs staff
Atmosphere: 4
Food: 3
Service: 2
Never gave me a donut, and confused the order.
I recently visited Duckin Donuts, and my experience was nothing short of terrible. First off, the lobby was inexplicably closed in the morning, leaving only the drive-thru open. This caused a huge backup and an incredibly long wait time. To make matters worse, the customer service was abysmal. The employees were rude, inattentive, and seemed utterly disinterested in their jobs. When I finally got my order, it was incorrect and poorly made. Overall, the combination of closed lobby, bad customer service, and lackluster employee performance has convinced me never to return. Avoid this place if you value your time and money.
Atmosphere: 1
Food: 1
Service: 1
tbh my most favorite dunkin donuts, they make drinks that arent available anymore, they work with me whenever my drinks dont taste right but theyre usually extremely consistent and friendly, they used to be under staffed but i hope their staff stays the same always cuz theyre awesome ?
One of the worst places to go to for your coffee needs, ordered through DoorDash and everything was fine yet there’s no sugar and no French vanilla
Restaurantji Recommends
I like the coffee
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts, Muffins
Closes early! Why? What no one wants donuts after 7? Got nothing!
I’m highly disappointed in the MANGERS AND GENERAL MANGERS OR WHAT EVER THEY are they let me go with no warning … I will be calling corporate to let them know I love all the workers there tho they are honestly the best people there jus not the general manger or OTHER MANGERS.
Atmosphere: 1
Food: 5
Service: 5
I fell in there property, the door was closed, so I went to the side of the drive thru.... I said to her I fell can I come in and wash my hand ... Very, very rudely said... I can't let you in. It's too long to explain... I was told a long time ago never to go to that place. I SHOULD HAVE LISTENED.No one, No one asked me am I okay.
Drive through was really slow and not many cars in line. Person who took my order was very unprofessional, but the food was surprisingly good.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Wrap
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