Equal Grounds Community Cafe

I came in to order two coffees and two sandwiches. The person at the counter told me there would be a 20–30 minute wait for the sandwiches, so to make things easier for her—since she was alone, overwhelmed, and handling both drinks and food—I decided to order just the coffees.

After waiting 10 minutes, I realized she was preparing orders strictly in order of arrival, which meant I would still end up waiting the full 20–30 minutes just for the coffees. At that point, I politely asked if she could add the sandwiches to my order, since I was already waiting the same amount of time. She responded very rudely, telling me I’d have to go to the back of the line.

I tried explaining that she wasn’t clear that the 20–30 minute wait applied to everything, including drinks, and that if I had known, I would’ve ordered the sandwiches upfront. I completely understand that she was overwhelmed and working alone, but the way she responded made it feel like she simply didn’t want to add the sandwiches because she didn’t want more work—rather than trying to help clarify or problem-solve.

When I then asked for a refund for the coffees, she again spoke to me rudely and told me I’d need to go to the back of the line. I ended up waiting over 40 mins for the coffee, at least she ended up refunding me my order.

The customer service here was unacceptable.
Never coming back, and I do not recommend this place.

Atmosphere: 1

Food: 1

Service: 1

In from out of town love this place Love this place coffee was great service was great. Great place to socialize.. we be back

Atmosphere: 5

Food: 5

Service: 5

Great cozy cafe with really good coffee and a nice selection of food. Very welcoming atmosphere for anyone.

Atmosphere: 5

Food: 4

Service: 5

Love the atmosphere, my partner took me here on a whim and we enjoyed it. It's a very accepting place! Coffee is quite good too!

Atmosphere: 5

Food: 5

Service: 5

Loved the staff and the coffee was literally so good omg i'm coming back!

Atmosphere: 5

Food: 5

Service: 5

All the workers are warm and welcoming when you come in. There’s so much to do while you sip your delicious coffee whether hot or cold. There are many events that happen so whether you’re looking for a place for a chill meeting with friends or a night out with experiences, this is a place to check out. Great prices as well, matches the quality of the drinks you get.

Atmosphere: 5

Food: 5

Service: 5

I came to get some ground espresso. They charged me $9 for 1/2 lb of espresso which wouldn’t have been an issue if I’d actually gotten 1/2 lb of espresso but I instead got an 1/8th lb of regular drip coffee grounds.

Service: 1

My girlfriend and I went to this cafe to try something new. And after going, I know where to avoid.

Every time we went to order something, they said they were out. Asked for a mocha chino? They were out of chocolate. Asked for cheddar on your breakfast sandwich? They were out of cheddar. Wanted an English muffin for your breakfast sandwich? They were out of English muffins. How can you be out of so much on a Sunday morning? Aren't you a cafe?

I ended up ordering a smoothie, but the smoothie was more of a slushie. I was told I had to wait 10 minutes for my breakfast sandwich. But after 10 minutes went by, I heard a microwave go off. The croissant breakfast sandwich I got was this mangled sandwich which looked like it was put together by people who clearly didn't care.

While i was waiting, a woman with her son came up to the counter asking where their food was. She said they've been waiting for 20 minutes, but the guy at the counter said he had 3 tickets in front of her, which is absurd.

By far the worst cafe in Rochester. Definitely avoid.

Atmosphere: 1

Food: 1

Service: 1

I will always support LGBT+ safe havens. Great place to have in the community.

Atmosphere: 5

Food: 5

Service: 5

Fabulous energy for working l, meeting others or just to relax and chill!

Atmosphere: 5

Food: 5

Service: 5

Fab queer friendly café. The iced latte was delightful - hit the spot!

Atmosphere: 5

Food: 5

Service: 5

Very disability friendly. They even gave my service dog a pup cup. 😊 They also expanded their menu. Will definitely return.

Atmosphere: 5

Food: 5

Service: 5

Great drinks with some good food options. Nice place to meet with a friend or do creative work.

Atmosphere: 5

Food: 5

Service: 4

The coffee was ok. They were possibly training someone and they forgot about us. Waited a bit and got to look around. Love the place itself and the board games. My cappuccino was subpar. I was disappointed. My friend's coffee was also mid. The place was nice. Really great and safe space. The bathroom alone was worth the experience of visiting. Their little setup was really cool and smart.

Atmosphere: 5

Food: 3

Service: 3

This is some of the best coffe i had it taste so fresh and there pastries so delicioussss the best cafe i been to so farr!!!

Atmosphere: 5

Food: 5

Service: 5