Five Guys
1100 Jefferson Rd, Rochester
(585) 272-1811
Recent Reviews
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Food is good! BUT the best part of it all tonight (11/21) was my man at the cash register getting my order. I do believe his name was charles. His positive energy and happy demeanor made my night! Bro is a man of passion and kindness.
Atmosphere: 5
Food: 5
Service: 5
Shout out to a great team and management. We celebrated our twins 5th birthday. They had great service and food to accommodate a great day thank you.
Atmosphere: 5
Food: 5
Service: 5
Ordered little cheeseburger with lettuce tomato onion and ketchup. Ketchup was the only thing that made it to the burger. Bag tag correctly listed cindiments requested. To go order not discovered until away from store. Unusually bad experience fir Five Guys!
Atmosphere: 5
Food: 3
Service: 3
I usually enjoy Five Guys locations, but my recent visit to this particular branch was disappointing. The restaurant was noticeably dirty, and the floors were so greasy that they felt slippery while walking. On top of that, the fries were cold and nothing like the fresh, flavorful Five Guys fries I’m used to. Overall, it was not a pleasant experience, and I hope the store addresses these issues soon.
Atmosphere: 1
Food: 1
Service: 1
Loved the burgers. Enjoy free peanuts too
Atmosphere: 5
Food: 5
Service: 5
Friendly staff.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Five Guys Style Fries, Their Cheeseburger
Always an enjoyable meal
Atmosphere: 5
Food: 5
Service: 5
About a 40 minute wait time for fast food glad there getting buisnnes but having to sit around hungry value you dont wanna show up late to cold food sucks im done coming to this location hopefully that gives you guys more of a break ig
Atmosphere: 1
Food: 1
Service: 1
Sadly I didn't notice until I had started eating or I would have left but a male employee had a thick pile of unkept hair sticking all over the place instead of being properly tied back. His hair was belowhis shoulders. He was cooking with our food. Who the hell allows that??
Atmosphere: 3
Food: 3
Service: 2
Always a joy and still our favorite burger joint. There is nothing quite the same as a Five Guys burger. Our “go-to” place for a good burger every time. Often the benchmark burger which we measure other burger based restaurants.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The burgers here are always fresh and delicious but more than that I wanted to say a special thank you to the staff. I left my entire wallet shortly before close. 24 hours later when I showed up I found out the staff had put into the safe for me. I'm so grateful for their honesty and integrity. Thank you to the staff and well done on managements part for hiring great people.
Atmosphere: 5
Food: 5
Service: 5
Pricey but good food! Love the fries, and burgers. Atmosphere is decent and updated, needs a bit of cleaning but overall good.
Atmosphere: 4
Food: 4
Service: 4
Great food love the burgers
Great food, and they now have milkshakes, with pricing like their burgers!
Atmosphere: 3
Food: 5
Service: 4
The wait time is absolutely awful had to wait almost a hour for my food was so hungry and annoyed I was eating water is this fast food or a cook it yourself or wait please sheesh I wish I could get. A refund
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