I always stop at the Flight Deck for a lite snack and some cold drinks before I fly out. Denise is a great bartender, very energetic and fun to chat with. She's attentive and efficient. The draft beer is never stale and always cold. For some reason I always get the chicken finger basket when I'm here. They are fun to snack on while I sip booze and read the news. They come out hot, crispy and quickly.
Atmosphere: 5
Food: 5
Service: 5
Eric Frankowski
Ordered from the QR code on the table and paid $57.31, including a tip in advance. Waited 20+ minutes and neither food nor drinks ever arrived. We were then told that the online ordering doesn't work. Asked the bartender to cancel the order and refund my money, and he said he would have to do that from the back office but promised to do so. Never happened, and I'm now in a 3-day text war with the manager to resolve the mess. Eat and drink somewhere else.
Pastor JC
The people in the kitchen work hard and the food was good, but the SERVICE IS TERRIBLE. The one old guy kept on complaining about how he was the only one serving. One big attitude. They should fire the trumpeter and hire a couple of happy people. Next time we’ll go to Subway!
Atmosphere: 2
Food: 5
Service: 1
Kayla McKay
Holy moly Helen Keller could run this place better. Just wanted to grab a quick beer before I boarded and waited 20 minutes to even be greeted at the bar. Lots of lost business walked off since he refused to even acknowledge them standing at the bar. Finally placed my drink order and he forgot one of my items. When I finally grabbed his attention he argued with me claiming I never ordered the second item. Maybe a miscommunication, but at the end of the day just serve my drink and stop arguing. Go anywhere in the airport but this dumpster fire. Yikes.
Service: 1
Jesse McNulty
Rude bartenders, run away
Francisco Cisneros
Food was okay but I didn’t pay for the poor personal attitude. Completely distasteful.
Atmosphere: 3
Food: 3
Service: 1
Brooke Howe
Our bartender Todd f was very knowledgeable and really on his game with such a positive personality
Service: 5
Jacob Ayoub
People are doing there best But food quaility is bad Plus all prices is not shown Grill cheese 16$😫😫
Atmosphere: 3
Food: 2
Service: 3
Matt Wegmann
Horribly slow service that almost caused us to miss our flight despite their knowing that we were in a hurry. Then, once we did try to hurry along, they told us that it wasn’t a big deal. They didn’t get give us the requested condiments for our meals and insulted us when we reminded them that we had asked for them three time. We’ve eaten at every restaurant the ROC airport and this was by far the worst.
Atmosphere: 2
Food: 1
Service: 1
Lauren Wegmann
Unbelievably slow, poor service. Paid in advance for mobile order ($20 sandwich) or else I would have walked out.
Restaurantji Recommends
Gusto -
Diner, Italian, Coffee & Tea, American, New American
Person who was bartending was so great and I am very thankful for him. He brought my wallet back to me after I forgot it at the counter. So thankful!
Service: 5
Ed FLETCHER
40% tip AUTOMATICALLY eventhough you aid by credit card. You MUST close paid order to avoid this charge...
Atmosphere: 1
Food: 2
Service: 2
Chad Brooks
I want to express how completely unacceptable my experience was. Our group placed mobile orders and waited 30 minutes only to be told that one of the burgers was frozen and that order had to be canceled. That’s disappointing on its own, but my personal experience was even worse.
I waited at the bar for 10 minutes, attempting to get the server’s attention four different times. I was told “hold on” or “be right there” three separate times, with not a single actual follow-up. This wasn’t even during a busy rush—it was relatively empty. There was no attempt to greet me, help me, or even acknowledge that my order hadn’t arrived at all.
In the end, I had to leave without receiving anything I paid for, and I couldn’t even get someone to process a cancellation or refund because no one would address me at all. I essentially paid for food that never existed—a ghost order.
The service was unprofessional, discourteous, and downright insulting. No customer should be ignored like that, especially at an airport where travelers rely on timely service. I will absolutely never return here when flying out of Rochester. It’s embarrassing that this is the impression my hometown airport diner gives visitors—a complete disgrace.
Atmosphere: 1
Food: 1
Service: 1
Matt Quirk
Avoid this place. Slow service.
Atmosphere: 2
Food: 1
Service: 1
Charmaine Ushkow
Avoid at all costs. Have never had a positive experience here. Not the fault of the server. He's great.
I always stop at the Flight Deck for a lite snack and some cold drinks before I fly out. Denise is a great bartender, very energetic and fun to chat with. She's attentive and efficient. The draft beer is never stale and always cold. For some reason I always get the chicken finger basket when I'm here. They are fun to snack on while I sip booze and read the news. They come out hot, crispy and quickly.
Atmosphere: 5
Food: 5
Service: 5
Ordered from the QR code on the table and paid $57.31, including a tip in advance. Waited 20+ minutes and neither food nor drinks ever arrived. We were then told that the online ordering doesn't work. Asked the bartender to cancel the order and refund my money, and he said he would have to do that from the back office but promised to do so. Never happened, and I'm now in a 3-day text war with the manager to resolve the mess. Eat and drink somewhere else.
The people in the kitchen work hard and the food was good, but the SERVICE IS TERRIBLE. The one old guy kept on complaining about how he was the only one serving. One big attitude. They should fire the trumpeter and hire a couple of happy people. Next time we’ll go to Subway!
Atmosphere: 2
Food: 5
Service: 1
Holy moly Helen Keller could run this place better. Just wanted to grab a quick beer before I boarded and waited 20 minutes to even be greeted at the bar. Lots of lost business walked off since he refused to even acknowledge them standing at the bar. Finally placed my drink order and he forgot one of my items. When I finally grabbed his attention he argued with me claiming I never ordered the second item. Maybe a miscommunication, but at the end of the day just serve my drink and stop arguing. Go anywhere in the airport but this dumpster fire. Yikes.
Service: 1
Rude bartenders, run away
Food was okay but I didn’t pay for the poor personal attitude. Completely distasteful.
Atmosphere: 3
Food: 3
Service: 1
Our bartender Todd f was very knowledgeable and really on his game with such a positive personality
Service: 5
People are doing there best
But food quaility is bad
Plus all prices is not shown
Grill cheese 16$😫😫
Atmosphere: 3
Food: 2
Service: 3
Horribly slow service that almost caused us to miss our flight despite their knowing that we were in a hurry. Then, once we did try to hurry along, they told us that it wasn’t a big deal. They didn’t get give us the requested condiments for our meals and insulted us when we reminded them that we had asked for them three time. We’ve eaten at every restaurant the ROC airport and this was by far the worst.
Atmosphere: 2
Food: 1
Service: 1
Unbelievably slow, poor service. Paid in advance for mobile order ($20 sandwich) or else I would have walked out.
Restaurantji Recommends
Person who was bartending was so great and I am very thankful for him. He brought my wallet back to me after I forgot it at the counter. So thankful!
Service: 5
40% tip AUTOMATICALLY eventhough you aid by credit card. You MUST close paid order to avoid this charge...
Atmosphere: 1
Food: 2
Service: 2
I want to express how completely unacceptable my experience was. Our group placed mobile orders and waited 30 minutes only to be told that one of the burgers was frozen and that order had to be canceled. That’s disappointing on its own, but my personal experience was even worse.
I waited at the bar for 10 minutes, attempting to get the server’s attention four different times. I was told “hold on” or “be right there” three separate times, with not a single actual follow-up. This wasn’t even during a busy rush—it was relatively empty. There was no attempt to greet me, help me, or even acknowledge that my order hadn’t arrived at all.
In the end, I had to leave without receiving anything I paid for, and I couldn’t even get someone to process a cancellation or refund because no one would address me at all. I essentially paid for food that never existed—a ghost order.
The service was unprofessional, discourteous, and downright insulting. No customer should be ignored like that, especially at an airport where travelers rely on timely service. I will absolutely never return here when flying out of Rochester. It’s embarrassing that this is the impression my hometown airport diner gives visitors—a complete disgrace.
Atmosphere: 1
Food: 1
Service: 1
Avoid this place. Slow service.
Atmosphere: 2
Food: 1
Service: 1
Avoid at all costs. Have never had a positive experience here. Not the fault of the server. He's great.
Atmosphere: 1
Food: 1
Service: 1
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