Insomnia Cookies
1333 Mt Hope Ave, Rochester
(585) 479-3836
Recent Reviews
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Good cookies. Open late. Kids like em a lot.
Don’t think twice just go! Everything is amazing! The service at this location was great as well! I will be returning. Worth the price!
Great cookies, great location! A must try!
Excellent cookies, quick service.
i love this place didn’t know it opened come it’s amazing smells awesome and it’s great
Great service and yummy cookies
Overpriced cookies in my opinion. But my friend loved it so I guess it's up to there individual lol
Ordered a 12 pack of cookies gave me 6 went back in gave me attitude when I said I was missing 6. Then got home and noticed the $14 pint of ice cream i ordered was just the small cup... food is average and overpriced if they even manage to give you what you order.
Always a great cookie for any time
This is the absolute WORST establishment. It’s a shame, because the cookies are really good. I’ve been a customer for years, but in the recent year or so the customer service and delivery has gone extremely downhill. I ordered from a mobile company and my delivery was sent to TWO DIFFERENT addresses. I tried calling three times after the first time my delivery was misdelivered, and no one picked up. I was sent to voicemail every time. I eventually left a message. I worked with the app to get my order redone. They sent it to ANOTHER wrong address. This time I was able to text my driver, who informed me the address was wrong, even though I sent a picture of the order that had the correct address. If the address was truly wrong , wouldn’t it have gone to the same wrong address? Something isn’t adding up. I’m not sure what’s happening at this location, but I wouldn’t recommend it to anyone. I wasn’t able to get in touch with customer service after the second order mess up either. Very frustrating. I guess somewhere in my town, my neighbors are getting free cookies on me I suppose.
Restaurantji Recommends
Wish I would have read some of the reviews before ordering delivery. I did receive a delivery, but it was not my order. This was for a gift I needed today. Tried to call the store for an hour and no one ever answers the phone....so I do not have what I ordered, which I paid more for as well. Clearly no one at the store cares to answer the phone during regular hours. I would not recommend ordering delivery from this location.
They dont answer calls, sent 10 cookies instead of 12, 1 milk instead of 2, refuse to answer the phone, i tried calling 10 times not a single answer. Ordered delivery through their website and said to hand it to me. They left it in the snow and didn't even contact us that it was delivered.
So good
It was very busy but the employees were moving fast to keep the line moving. The cookies were delicious and the girl that helped me was nice.
Always fantastic cookies. 100/10
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