Today was different day at Jersey Mike's. Walked in today the young lady making the cold subs glanced at me and continued to make the subs. Stood in the order line for 8 mins before the cook felt compelled to take my order after the young lady answered the phone and took their right in front me blantly ignoring me RIGHT IN FRINT OF HIM. The young man took my order and me to cash out. The young lady proceeding to cash out another customer and as soonas i was approaching she walked away then took over the cook station. The cook ask her why did she do that she shrugs her shoulders and says I dont know. .This lady clearly decided to wasn't going assist me and im thankful she didn't prepare my sub. Good luck with her.
Atmosphere: 2
Food: 5
Service: 2
Dj Jackson
they never disappoint! thank you jm!
Food: 5
Jamie Martin
The subs are very good but a little pricey
Atmosphere: 4
Food: 5
Service: 5
Anthony Chapotin
The inconsistencies is what kills me. I go to this location because it’s close to home but every time I go here, I feel much more reluctant to relinquish my money for sub par food. I ordered my #66 steak sub and I literally received mushrooms with a side of steak. I’m not asking for extra anything or for special treatment, I’m asking for what paid for. I was given a veggie sandwich with essence of steak’ums. Each giant sized steak is $20.47 and this particular night it was $20.47 down the drain. Please please please fix these inconsistencies. For reference my purchase was on Friday 5/16/25 around 8pm-8:40pm and it was NOT the guy with the dreds but the young shorter guy that cooked my steak that night. If it was his money, I’m sure he’d be mad, but because it’s someone else’s money it doesn’t matter huh? If that’s the case why work? Go do something else if you feel some sort of way to the point where you don’t care or feel like doing a good job.
Atmosphere: 3
Food: 3
Service: 1
Joan Davis-Gentry
Extraordinary
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Sub
Karen Wunsch
I will never go back there the food and website do not match so the food I ordered was not what I got they don’t care enough to make sure the customer is happy. I’m sick of paying huge amounts for crappy food and service where you can’t even get what you pay for
Food: 1
Service: 1
amy baer
We have never been to jersey mikes before. The staff was very helpful
Vegetarian options: Everything was fresh
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: The Original Italian, Big Kahuna Chicken Cheese Steak, Steak Sub
Sanique Osbourne
Very nice and fast service
Vegetarian options: They have a the veggie with Swiss,provolone and bell peppers
Kid-friendliness: Calm area
Atmosphere: 4
Food: 5
Service: 4
Malcolm
Very good food but very busy
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Steak Sub
Alien- Toilet28
Good food kind workers
Vegetarian options: Unsure looks like you could order good Vegan food
10 out of 10 would not recommend it was completely sloppy they didn't bother to clean off their knife before they started cutting other subs so I got all sorts of nasty crap in my turkey sub that was never supposed to be there yay I paid a little over 10 bucks for a sub that I can't even eat The way the subs were prepared were absolutely disgusting
Atmosphere: 3
Food: 1
Service: 1
Melissa T
First time ordering from this location and best believe it will be our last. We placed our order online for delivery and once it came we realized that one sub was missing. So we call the restaurant to inform them of the issue. When we told the young lady that the sub was missing she went started hollering telling us that the sub was in the bag and she did the order her self. She then handed the phone to another who was also nasty person who claimed that they put the sub in the bag. This person told us that he would speak to his general manager for regarding a refund. We asked for the general managers phone number and was given a wrong number. We have been to many Jersey Mike's and I must say this is the worst location that I have ever ordered from. To be honest our reasoning for not ordering from this location has nothing to do with the missing food. It has to do with how we were handled as customers by the staff of this location.
Atmosphere: 1
Food: 1
Service: 1
Faith Ruckdeschel
We tried JM's for the first time today 12/18/24 @5:46 pm. My daughter and husband went inside to get our food, and although their subs are delicious the staff during this particular time needs to get themselves together.
They don't wear hair nets and my daughter found a hair in her dad's sub(the only female there at that time took the order, but still managed to somehow mix up their separately paid orders because they don't write things down, but also because the lady is too busy staring in everybody else's face, who's not even speaking to her) and that happened because even after assuring my husband that he was being handing the right sub, it wasn't. Our daughter had to drive back across town to get her sub and leave her dad, his. One of the cooks has long dreadlocks but my daughter said it looked like the female's hair. We won't be returning back to this location but thankfully there are other ones. It just sucks because they're closest to us.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: The Original Italian, Steak Sub
Joshua McCoy
Every sub I’ve ever had tastes great and the people are always nice
Atmosphere: 5
Food: 5
Service: 5
Amelia Bigsby
Took 25+ minutes to get the food despite it not being busy and they made us the completely wrong sandwich. The one in Pittsford has much better service, take your money there if you have the time
Today was different day at Jersey Mike's. Walked in today the young lady making the cold subs glanced at me and continued to make the subs. Stood in the order line for 8 mins before the cook felt compelled to take my order after the young lady answered the phone and took their right in front me blantly ignoring me RIGHT IN FRINT OF HIM. The young man took my order and me to cash out. The young lady proceeding to cash out another customer and as soonas i was approaching she walked away then took over the cook station. The cook ask her why did she do that she shrugs her shoulders and says I dont know. .This lady clearly decided to wasn't going assist me and im thankful she didn't prepare my sub. Good luck with her.
Atmosphere: 2
Food: 5
Service: 2
they never disappoint!
thank you jm!
Food: 5
The subs are very good but a little pricey
Atmosphere: 4
Food: 5
Service: 5
The inconsistencies is what kills me. I go to this location because it’s close to home but every time I go here, I feel much more reluctant to relinquish my money for sub par food. I ordered my #66 steak sub and I literally received mushrooms with a side of steak. I’m not asking for extra anything or for special treatment, I’m asking for what paid for. I was given a veggie sandwich with essence of steak’ums. Each giant sized steak is $20.47 and this particular night it was $20.47 down the drain. Please please please fix these inconsistencies. For reference my purchase was on Friday 5/16/25 around 8pm-8:40pm and it was NOT the guy with the dreds but the young shorter guy that cooked my steak that night. If it was his money, I’m sure he’d be mad, but because it’s someone else’s money it doesn’t matter huh? If that’s the case why work? Go do something else if you feel some sort of way to the point where you don’t care or feel like doing a good job.
Atmosphere: 3
Food: 3
Service: 1
Extraordinary
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Sub
I will never go back there the food and website do not match so the food I ordered was not what I got they don’t care enough to make sure the customer is happy. I’m sick of paying huge amounts for crappy food and service where you can’t even get what you pay for
Food: 1
Service: 1
We have never been to jersey mikes before. The staff was very helpful
Vegetarian options: Everything was fresh
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: The Original Italian, Big Kahuna Chicken Cheese Steak, Steak Sub
Very nice and fast service
Vegetarian options: They have a the veggie with Swiss,provolone and bell peppers
Kid-friendliness: Calm area
Atmosphere: 4
Food: 5
Service: 4
Very good food but very busy
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Steak Sub
Good food kind workers
Vegetarian options: Unsure looks like you could order good Vegan food
Parking: Many spots good parking
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Steak Sub
Restaurantji Recommends
10 out of 10 would not recommend it was completely sloppy they didn't bother to clean off their knife before they started cutting other subs so I got all sorts of nasty crap in my turkey sub that was never supposed to be there yay I paid a little over 10 bucks for a sub that I can't even eat The way the subs were prepared were absolutely disgusting
Atmosphere: 3
Food: 1
Service: 1
First time ordering from this location and best believe it will be our last. We placed our order online for delivery and once it came we realized that one sub was missing. So we call the restaurant to inform them of the issue. When we told the young lady that the sub was missing she went started hollering telling us that the sub was in the bag and she did the order her self. She then handed the phone to another who was also nasty person who claimed that they put the sub in the bag. This person told us that he would speak to his general manager for regarding a refund. We asked for the general managers phone number and was given a wrong number. We have been to many Jersey Mike's and I must say this is the worst location that I have ever ordered from. To be honest our reasoning for not ordering from this location has nothing to do with the missing food. It has to do with how we were handled as customers by the staff of this location.
Atmosphere: 1
Food: 1
Service: 1
We tried JM's for the first time today 12/18/24 @5:46 pm. My daughter and husband went inside to get our food, and although their subs are delicious the staff during this particular time needs to get themselves together.
They don't wear hair nets and my daughter found a hair in her dad's sub(the only female there at that time took the order, but still managed to somehow mix up their separately paid orders because they don't write things down, but also because the lady is too busy staring in everybody else's face, who's not even speaking to her) and that happened because even after assuring my husband that he was being handing the right sub, it wasn't. Our daughter had to drive back across town to get her sub and leave her dad, his. One of the cooks has long dreadlocks but my daughter said it looked like the female's hair. We won't be returning back to this location but thankfully there are other ones. It just sucks because they're closest to us.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: The Original Italian, Steak Sub
Every sub I’ve ever had tastes great and the people are always nice
Atmosphere: 5
Food: 5
Service: 5
Took 25+ minutes to get the food despite it not being busy and they made us the completely wrong sandwich. The one in Pittsford has much better service, take your money there if you have the time
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