KFC
3935 Dewey Ave, Rochester
(585) 770-7982
Recent Reviews
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If I can give 0 stars I would! This is the worse KFC in the entire city I can’t believe they haven’t been closed down. The food is old and cold sloppy mess. The biscuits tasted moldy. The wedges taste like old potato jerky just plain NASTY. I just threw 37$ in the garbage! NEVER EVER AGAIN. Please health department look into this place!
Atmosphere: 1
Food: 1
Service: 1
Staff is horrendous, manager is even worse, food looks like it’s been sitting for a week and your order will be messed up. Tony’s birdland across the street 10x better don’t your waste your time.
Called this location. Was placed on hold almost 5 minutes. Called back in a couple minutes and the line was busy. I believe my call was still on hold. Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
They absolutely suck!
Atmosphere: 1
Food: 1
Service: 1
Closed early
Portions run small. They don't fill up the fry boxes. No service and takes forever for food. After 15 minutes received food cold. Never busy and takes forever. not worth it and now I know why it's not busy
Atmosphere: 1
Food: 1
Service: 1
Ordered online doors locked had to go threw drive threw total BS go somewhere different and you will be better off
Atmosphere: 1
Food: 3
Service: 1
Ordered at 7:16 got to the location on Dewey Ave at 7:30 all doors are locked. Still sitting in drive thru at 8:10 waiting to talk to someone. I paid online. I called the store and they picked up the phone and left it off the hook. Manager admitted to taking the phone off the hook. Claimed he was the only one working. Rolled his eyes and shook his head when I asked if my order was ready. He said as ready as it will be. Completely rude, unapologetic. If you can avoid this location please do. It's too bad that the service and treatment of the customers is so terrible.
Went through drive thru to pick up mobile order. Got order and luckily checked the bags before we left the parking lot bc we were given all the wrong sides. Went back through drive thru and told to pull forward. Same worker then told us they gave us corn bc they didn’t have fries…”do you want potato wedges instead?”. I said yes, but also didn’t get the mashed potatoes either. She didn’t say anything else, closed the window. Came back and literally shoved the bag at me and slammed the drive thru window and walked away.
I don’t know that I’ve ever had anyone be so rude while ordering fast food. And they got our order wrong. And the Mac and cheese and biscuits were cold and dry. Will never go here again for sure
Food: 1
Service: 1
Just ordered via uber eats. Ordered two of their famous bowls and 6piece chicken combo with four sides (1 mash, 1 gravy, 2 wedges)
Did not get the famous bowls at all. Got correct pieces of check and biscuits not got no wedges/ instead got two Mac and cheese, which I didn’t order.
Tried calling the store but no one picked up on several attempts.
Definitely not impressed. All I wanted were some wedges since I had a craving for them :(
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Just close it at this point. Not surprised that it’s like this because it’s on Dewey. Could just imagine the employees they get.
No chicken Burgers available
The employees choose to lock the doors whenever they feel like it. I've been there at 4:30pm in the afternoon before and they announced that the dining room area is closed for the rest of the day.
Absolutely insane how bad the service is, I was asked to pull forward and someone would bring me my food 30 mins later I was forced to knock on the door to no answer and then walk up to the drive thru window to remind the employee, she came out and gave me the coldest order I’ve ever had, will not go back, please go anywhere else
Atmosphere: 1
Food: 1
Service: 1
Why is the doors locked . You can only order thru drive thru so I got my food someplace else
Atmosphere: 1
Food: 1
Service: 1
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