Leaf & Bean Coffee Co

this sandwich is so good im writing a review mid eating

i wish i could attach a picture but im the processing of eating the sandwich but i had to stop and write this review whoever made this i love u

Atmosphere: 5

Food: 5

Service: 5

My quest for trying different coffee shops continues and bought us to Leaf & Bean Coffee & Co. This place is huge with plenty of seating yet the atmosphere is relaxed, warm and inviting.

Emma was fantastic. Beautiful smile and very friendly.

We ordered the Hot Spiced Pumpkin Latte, Hot Salted Caramel Latte, Dark Italian Roast, Brazilian Roast Single Source and Lemon Poppy Muffins. Everything was outstandingly fresh and delicious especially the Muffins. Could have drunk a gallon of Pumpkin Latte! Best one so far.

As first timers we did not realise that if you dine in the food is brought out to the table but the drinks are not. As a consequence our drinks remained idle at the pick up point for over 10 minutes. It should have been mentioned during the ordering process.

Apart from that we loved this place. The continuous queue going all the way out of the door speaks volumes. A must try if you haven’t been here before.

There is plenty of parking.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Muffins

I have given Leaf & Bean more than a fair chance, but after four consistently poor experiences, this will be my last visit. While the café is fine the majority of the time, the level of service I’ve experienced recently is simply unacceptable.

During one visit, I waited nearly an hour for a sandwich that had been completely forgotten, despite it not being busy. Another time, I was served regular coffee after specifically requesting decaf, which I cannot drink for health reasons. On a separate visit, my drink was made incorrectly and no one bothered to apologize.

Today was the final straw. I watched another customer return her drink because it was cold, only for the staff to “fix” the same cup she had already drunk from instead of remaking it—a clear sanitation concern. I have worked in the food industry and I know this is a violation and unsafe. The drink should have been thrown out and remade. I then waited 25 minutes for my own drink, only to find it contained coffee despite me requesting no coffee. I didn’t even bother asking for a correction after overhearing staff speaking very negatively about the previous customer who simply wanted her drink made properly. This made me uncomfortable and others who were waiting next to me overheard as well. I am out money and have no drink.

What makes this worse is that five employees were standing around behind the counter gossiping while one overwhelmed worker made all the drinks. I almost can’t fault her for making my drink incorrectly as she was extremely overwhelmed and you could see it. It was frustrating to witness and reflects a serious lack of leadership and training.

Leaf & Bean needs to take customer service, accuracy, and basic hygiene far more seriously. Do better.

Service: 1

please keep your tables clean. thats the only reason I dont like coming in. I mean realllly clean them, often, please !!!!

Good coffee, good food and everyone is pleasant and helpful.

As a former barista I understand what it’s like to work behind the counter. I’ve noticed after coming here over the years that the baristas tend to talk more than get guests orders out. Also there are limited outlets to charge electrics with… something I find annoying. Although, the food is amazing and the vibe of the place is great too!

Atmosphere: 5

Food: 4

Service: 3

We come here a lot, great tasting food and drink. However today was very disappointing, it’s not cheap and to have the service and product we did was a let down. The girls working behind the counter were paying more attention to eachother than the customers, yelling, goofing around, not being very friendly, and so I think that caused the distraction of our Haymarket sandwiches missing ingredients, and charging us for the wrong size drink. It was a to go order so by the time we got home it was too late to go back.

Atmosphere: 4

Food: 3

Service: 2

The seafood was flavorful and tasted fresh from the ocean.

Love their gluten free chocolate chip cookies! What a great selection of coffees too!

Atmosphere: 5

Food: 5

Service: 5

A friend and I only had coffee. It was a good experience.

Atmosphere: 5

Food: 5

Service: 5

I’d come here for coffee every morning if I could

Atmosphere: 5

Food: 5

Service: 5

Everything is good. Not open on sundays which is a bummer.

Atmosphere: 3

Food: 4

Service: 3

Whenever I'm in the area I have to grab a a latte from leaf and bean. I love the selections and the food is delicious. Last time, I had a BLT salad with chicken and my husband had the Rio grande. Please come to the east side of Rochester!!

Atmosphere: 5

Food: 5

Service: 5

My boyfriend and I have only recently started coming here for breakfast, and the staff is always extremely polite to all customers. The food always tastes fresh and tasty, and I have never had an issue with either food or drinks. Every substitution or addition is followed and never forgotten. You can tell the people who work here care about their job and want to make each customer feel heard and appreciated. We will be coming back often! <33

Atmosphere: 5

Food: 5

Service: 5

Horrible and extremely unprofessional experience today. I came in earlier after just to grab 1 medium with creamer and only 1 person in front talking to the cashier. Well she decided to flirt and talk n talk for a good a 5 minutes didn't even look at my direction so I just left. Never been here before seemed decent enough but it was that cashier 1 bad apple that ruined the bunch.

Atmosphere: 1

Food: 3

Service: 1