MacGregor's Grill & Tap Room

Bartender slow to serve with friends, coworkers at bar. Much Nachos are great. Fish n Cips great too. Overall, food is typical.

Atmosphere: 4

Food: 3

Service: 3

I contacted MacGregor’s in early March 2024 to coordinate a Bachelorette Party at the Henrietta location for 25 people on April 13th. The individual I was speaking to suddenly stopped responding to emails. This prompted me to call the restaurant at which time, they told me this individual had been fired and they would put me in contact with the “owner” named Chris. Chris called me and we had a wonderful conversation in which he apologized for the miscommunication and informed me we had ordered far too much food for $25 people. I was very happy because it cut the cost of the party in half. I asked if I could give him a credit card number because per the online menu, a $100 down deposit was due. Chris said no because he’s “never had anyone stand me up before. I trust you”. I expressed my thanks and said look forward to seeing you on April 13th. He again assured me everything would be ready for us when we arrived. Come April 13th, we showed up and there was no food. In addition to there being no food, the hostesses said they didn’t know we were even coming. They called the Greece location and said they didn’t have any information about us either so it wasn’t just a mix up of locations. At this point they started to get extra snarky with us and giving us dirty looks. They refused to even accommodate us telling us they didn’t have a full staff so they wouldn’t be able to seat us all at the same time and it would be a long wait for 25 people. I called Chris who answered and pretended like he didn’t know what I was talking about. He said “let me make a phone call and I’ll call you right back”. Here we are in October and I have yet to hear back from Chris. We decided to leave and take our business elsewhere. I am extremely grateful that Chris did not take any of my money because I have a feeling I would not have gotten it back.

In addition to our catering order getting so lost no one knew anything about it, I have never felt so unwelcome in my entire life by both the staff and other patrons. With it being a bachelorette party for lesbians, of course we had rainbows galore. We expected to catch some looks but not the glaring stares that gave off the feeling of contempt. At one point I thought the hostess was even trying to hide a laugh. The whole encounter felt so disrespectful. I will likely never return to MacGreggors and I sincerely hope they treat other customers better no matter what their sexual orientation is.

Atmosphere: 1

Service: 1

Terrible food. Loud bar atmosphere. Pool tables, etc.

Atmosphere: 2

Food: 1

Service: 3

Ordered dinner to go , got a good meal in a timely fashion

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Fish Fry

Went for lunch yesterday. It was not busy. Took 45 minutes to get a fish sandwich and salad. The server was scarce. Minimal skills. Chicken fingers were terrible. Overdone and small. Walmart has better. Will not go back. Stay away from this place. Also, on the pricey side. Needs to shut down and restart. No character or flair in experience at all. Please contact me. ?

Atmosphere: 1

Food: 1

Service: 1

Good beer list. Now the rest. Most of the place was empty. Took over an hour to get food. Food was all over cooked. Nothing was good at our table of 6. Took another half hour to get the check. Will not return.

Atmosphere: 3

Food: 1

Service: 1

A great local sports bar/restaurant that the choices of a million beers on tap (what a dream!). Lots of TV's for hockey, baseball etc.. Go Sabres! I had the Roerbach Scotch ale there and it was amazing. I also ordered their aus jous sliced beef on a weck sandwich with fries, and honestly, the best I've had anywhere.

Atmosphere: 5

Food: 5

Service: 5

I’ve always liked MacGregor’s I haven’t lived in Chester in 8 years stopped in and kitchen was closed .. wish they would go back to the way they did things pre pandemic or pre pandemocrat,, everyone has these close early problems in Chester now it seems .. wish I could have eaten there ..
Is what it is .. always liked them , maybe next time..

Atmosphere: 5

Food: 4

Service: 4

Still my favorite tavern, my favorite summer brew being Fanziskaner.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Hot Wings with Killer Sauce and Bleu

Great food with a great atmosphere. All the staff is super friendly and great with describing the dishes. Every time I'm in Rochester I make sure to stop by!

Definitely recommend their wings and garbage plate!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bayou Burger, Hot Wings with Killer Sauce and Bleu, Fries, Irish Nachos

My guy and I went in for a drink and then decided to order a salad and some wings. It took over an HOUR for the order ( they obviously never put it in), all these people came in after us and were eating… asked about where our order was. Within 15 minutes it arrived. No APOLOGIES, no owning up to that they forgot.
NEVER AGAIN. I always LOVED this chain but this site was AWFUL. They weren’t even busy. ??????

Atmosphere: 3

Food: 3

Service: 1

Meh! ??

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: Nachos

Went there at 1030 because they were rated for late night food and open until 2 and wouldn't serve us after traveling for hours

Service: 1

Solid wings! And great beer and food selection

Atmosphere: 5

Food: 5

Service: 5

Got the fried fish platter. Did not think much of it. Probably a good place to have an adult beverage.

Atmosphere: 4

Food: 2

Service: 4