McDonald's

2121 E Henrietta Rd, Rochester
(585) 334-3082

Recent Reviews

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Jessie Janes

First time visiting this location. Ordered a Big Mac Meal with extra pickle (to ensure the food is fresh). I was greeted buy some toothless woman who I assume was a mute because she said nothing... no hello or goodbye. I arrived home and instead of extra pickle there was extra Mac Sauce. I probably pissed someone off with the need to make a "special order". But hey!!! lets raise the min wage for these people!!! LOL... useless!

Atmosphere: 1

Food: 1

Service: 1

Cynthia Love

Kid-friendliness: Definitely kid-friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage Mcmuffin

prsp22

On 02/07/25 around 9:50-9:55a , I had an experience I never thought I would ever have … A BELIGERANTE employee . I have NEVER had an experience like this at this McDonald’s location with a app code that wasn’t working at the drive-thru and with this employee and to be honest whenever I’ve had this issue they have called a supervisor to override the problem with the app. Including this employee, But today she chose NOT TO FOLLOW THAT PROTOCOL which in the past she has done. I went to the window and showed her the code and still chose NOT TO DO ANYTHING ABOUT IT whatsoever. Twice I had read her the number and kept saying it wasn’t working…. What does she want me to do with that response ?!?!? There is nothing on my end to do on VALID CODE! I went inside and the manager took the code and it worked!!!!! It was a simple process and AVOIDABLE!!!! I’m short staffed at work so I choose this location over others to avoid situations like this , BUT NOT TODAY !!!!!! The only reason you even got ONE STAR is because of this gentleman inside that did his job and explained that she should have called a manager. I believe he was the manager.

Tymisha Williams

The cashier was friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

Ben Gaming - mrpoopbenji

I ordered a McDouble no cheese no onion with extra pickle, a small fry, an ice water and a chocolate milkshake.
Shake comes unstirred and the burger has 3 slices of pickle and onions. I go in to get a burger with no onions, they insult me before getting me my burger. They clearly rushed because the burger was flavorless, and so were the fries, no salt, oh and the place also had trash and left over food on the floors and tables.

Atmosphere: 1

Food: 1

Service: 2

Sharon Wang Liu

Awful management at night. Manager and an few employees was incredibly rude to customers. Refuses to provide sauce, gets upset when asked nicely about missing item, kicks other customers out for sitting there and eating food quietly at 8 PM even though it doesn’t close until 10 PM.

Food was fine. Some employees were nice.

Atmosphere: 1

Service: 1

Tessa Reyes

Who ever the night manager or shift leader is is rude. We were in there for 10 minutes waiting for 2 meals and the entire time she was yelling at her workers about various things and the entire time they were obviously working in the back silently. This isn’t the first time we’ve seen her act like this. Whoever the black haired half shaved head lady is isn’t making anyone feel welcomed. Customers were visibly uncomfortable and the workers looked frustrated and upset.

Atmosphere: 1

Food: 4

Service: 1

rosh Farhadi

WORST CUSTOMER SERVICE EVER. I Would rate zero if i could, i ordered chicken nuggets and a separate large fries, i only got a chicken nugget box with cheese inside only! And then we waited for them because they made ANOTHER MISTAKE, they were just ignoring us laughing. THEN THERES NO FRIES ALSO. WE THEN CALLED THEM AND THEY SAY THAT THEY MADE THE ORDER CORRECT EVEN THOUGH SEE IT WITH OUR OWN EYES. IN OTHER MCDONALDS WHEN THEY MADE A MISTAKE THEH WOULD GIVE US THE CORRECT ORDER AND SOMETHING FREE NEXT TIME. THIS IS THE WORST CUSTMOR SERVICE EVER THEY DO NOT CARE AND JUST HANGED UP THE PHONE ON US.

Atmosphere: 1

Food: 1

Service: 1

Mrs. D

The fries
were nice and hot

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

Sunni P

I had two orders of fries and the large fry they forgot to give me, and the small fry i had was completely dumped in the bag. and i had to remind them of my drink, as they forgot that as well. on top of that, there was nasty looking cheese stuck to my nuggets and sloppy ketchup on the burger. i’ve never had a mcdonald’s order look this bad before.

Food: 1

Gayla Yarbrough

Food (it's McDonald's the night staff is RUDE & sometimes incompetent

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Cheeseburger, French Fries, Mcdouble, Crispy Chicken Sandwich, Big Mac

Luz LopezBartolomei

👍🏻👍🏻👍🏻👍🏻

Atmosphere: 5

Food: 5

Service: 5

The Galactic Gamer PC

Fast service and polite

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, French Fries, Double Cheeseburger, Crispy Chicken Sandwich, Big Mac

Ted Roberts

Food was cold and they didn’t put a toy in there.

Food: 1

Service: 1

Tommy S

Why the food tastes like salt the most

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