McDonald's

3280 Monroe Ave, Rochester
(585) 586-1867

Recent Reviews

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Josue Shawn

I spent 4.63 on double cheeseburgers. 4 hours later i threw up for an entire night. When i told them i wanted a refund they pretty much told me i was lying and that id have to fill out a form stating what happened. All the other reviews show how dirty and nasty the place is and what is made in there.

Atmosphere: 1

Food: 1

Service: 1

Grey Mealer

0 stars. It's Wednesday, March 12th, 2025. As of today, I will never go back to this McDonald's. They consistently forget to give me my receipt in the drive-thru. Normally, I wouldn't care, except that this McDonald's consistently screws up our simple order. Even my young kids are convinced this place never gets our order right. "Plain cheeseburgers. Nothing on them but beef and cheese." That's not hard. "McNuggets with sweet and sour sauce." Not hard. Consistently screwed up. Even got a charred black cheeseburger one time. Supposedly, I have a free meal waiting for me there from the time I called and complained. Not interested. It takes them forever to get your order to you, only for it to be wrong. Then, I've got to park, unpack the kids, explain at the counter, and wait another 15 minutes for them to complete another attempt. They got it wrong TWICE in a row tonight. At first, I thought it was the weekend crew. But it doesn't matter when we go. Multiple evenings WASTED over the months. I spend more time getting fast food here then if I were to cook at home. No exaggeration. I'll drive all the way to the Winton / Townline one, or even Jefferson one, from now on. Shut this one down for all I care.
Addendum: a few months back, I tried switching my approach by actually dedicating the evening and going IN to eat. That went okay maybe two times before my young sons and I stumbled across somebody having a fit on the bathroom floor. At first I thought it was a diabetic seizure or the like. Turns out it was a drug overdose. SERIOUSLY?! My kids are scared of public bathrooms because of that now. Again, shut this one down.

Atmosphere: 1

Food: 1

Service: 1

Justin Gibson

Foodbwas good just a little cold

Atmosphere: 3

Food: 4

Service: 4

slipknot5567

Took them 25 minutes and I still didn’t have my order, I asked for a refund cause my lunch brake was almost over and they refused to refund me cause my food came out as I was asking for a refund. Food was made horribly and was cold. Will not be coming back here.

Atmosphere: 1

Food: 1

Service: 1

Marlo Owens

I will never go again inside after lunch. I was there and school let the kids out for lunch and the place was filled with kids under 17 swearing dropping n bombs young girls in inappropriate outfits and such kids kissing on each other and what not very disgusting that the employees care more about the kids money then doing what's right

Atmosphere: 1

Food: 3

Service: 3

Joe DiBenedetto

The new people make mistakes

Wheelchair accessibility: There was not enough to

Atmosphere: 2

Food: 2

Service: 3

Recommended dishes: Big Mac

435arinav

I’m super disappointed because me and my friend arrived at McDonald’s at 10:50 pm and were already waiting in line for five minutes even though there was just one car in front of us at the audio ordering screen. When they moved up, we got to the audio screen and nobody said a word to us, so 3 minutes later we said excuse me to the worker and he said “sorry I’ll be right with you” Then we proceeded to wait another 15 minutes until it closed down and shut down all the restaurant lights without anyone telling us that it was closing.

Harry Fornari

used to go here as a kid and had such a good time having fun and making friends at the playplace (this was a playplace before executives sucked out all of the fun) and also enjoyed the food
i really dont like how they removed the playplace part in order to make room for more soulless, ugly interior and it hurts that kids wont be able to experience what i and many other have
might just be nostalgia but man do i miss those days

Atmosphere: 3

Food: 4

Service: 4

Chris Hamilton

McDonald’s shouldn’t exist.

Atmosphere: 1

Food: 1

Service: 1

Adam Markert

Just. Wow. What a disorganized mess. Tried to pick up a mobile drive thru order. Kid at the window was so high he couldn't communicate. Gave us a bag, took it back. Tried to give us a drink we didn't order. Gave us another bag, half our food wasn't in it. Will have to dispute this charge.

Atmosphere: 1

Food: 1

Service: 1

Angel Carter

The chicken nuggets were fresh. However, the cheeseburger inside the happy meal was old, dry, and flat.

Jasmine Cohoon

Absolutely disgusting !! I found black hair in my fries ( pictured below ) and while I was waiting in line a tall bald white man was clapping to catch the flies over the food ….. gross I will not go to this location again .

Atmosphere: 1

Food: 1

Service: 1

Muzet rinaudo

The girl over the intercom sounded like she was half asleep. Don't think she knew the menu. Ordered 2 ore milkshakes , she said do we want oreos added to vanilla ice-cream...... ???? . We got our plain vanilla milkshakes will oreo pourd on top. It was fine

Atmosphere: 3

Food: 3

Service: 3

Luckycharms

Recently went there to find those collectors cups , I'm glad I was able to get the one I want which is the coca cola cup :)

Atmosphere: 5

Food: 5

Service: 5

Carly Hallings

Can't seem to get orders right. They put 2 bags of apples in my kids happy meals instead of French fries... burger was saturated in oil.

Atmosphere: 1

Food: 1

Service: 1

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