McDonald's

1450 Lyell Ave, Rochester
(585) 254-4840

Recent Reviews

Sort by
SHALANDA BEVERITT

Customer service is not taking serious

Atmosphere: 1

Food: 2

Service: 1

Danielle Bellis

The only consistent thing is how bad the service is

Atmosphere: 1

Food: 1

Service: 1

Ryan Massaro

Worst McDonald’s I ever been to. Service was trash. The food I got was disgusting. I was rushed to order my food through the drive thru just for it to come out cold. The workers are ignorant and rude. 0/10 would recommend going here.

Atmosphere: 1

Food: 1

Service: 1

Jason “J” Koneski

Can get a little loud. But excellent

Atmosphere: 4

Food: 5

Service: 5

Ebony Malone

Just don't even bother. You will be in line for at least 30 minutes lol!

Atmosphere: 1

Food: 2

Service: 1

Lorenzo Williams

5 dollar Mcdouble meal

Atmosphere: 5

Food: 5

Service: 5

Douglas Belford

It was a bad experience it was three cars in the line and we waited about 20-25 minutes hey when I get my food it was cold the cheese wasn't melted on my fish are my double cheeseburger french fries with cold

Atmosphere: 1

Food: 1

Service: 1

Chelsea Fultz

Slow and trashy. I ended up having to leave because they took so long with my order, even after I ordered ahead of time. Save yourself the trouble and go to the one on Lake Ave.

Atmosphere: 1

Food: 1

Service: 1

Jenny Flores

Bad service inside, they have a bad temper. I really wouldn't give it any stars, but I won't come back.

Nika m

Slow staff

Atmosphere: 4

Food: 4

Service: 3

Justin O'Brien

I visited this McDonald’s for the first time and overall had a solid experience: the spicy chicken sandwich was crispy, flavorful, and a true standout, and although they accidentally gave me a Dr. Pepper instead of a Diet Coke, I was satisfied. The drive-thru moved smoothly, but the real entertainment came from the street—while I waited I saw a man being arrested by four police cars and spotted a woman dancing provocatively down the block. Despite the unexpected roadside show, the food and service were on point, and I’d highly recommend stopping by—especially for that spicy chicken sandwich.

Atmosphere: 2

Food: 5

Service: 4

Mike Wendt

One of a group of best McDonald's

Atmosphere: 5

Food: 5

Service: 5

Angela Price

Cold and slow

Atmosphere: 1

Food: 1

Service: 1

Josh Estes

Terrible service. I had to wait for an hour to get my food. My wife made an order through the app (on 8/16/25) and I was told to pull in to one of the stalls. After 15 minutes I went in to see what was going on. No one was taking orders up front and it was another 15 minutes before anyone talked to me. I had to show 3 different people what I had ordered just to find out that it was already handed out to the wrong customer. I then waited for another 30 minutes while they remade my food and even then they still forgot our kids meal. The entire time that I was waiting for my food there was yelling and cussing from the employees. This isn't even the first time I have had a terrible experience at this location. Another time I was told to go inside from the person working drive through. The person inside asked why I went in for a mobile drive through order and told her the person on drive through told me to. As I looked outside people were going through the drive through after I had just been told to go in. Because I went in I had to wait for them to get to me while they focused on drive through orders. I get McD's sucks to work at for most (I did 22 years ago) but the attitude of this place would not fly back then. Worst McDonald's I have ever been to. We are never ordering from this location again.

Atmosphere: 1

Food: 1

Service: 1

Michael M Coleman

The food is ALWAYS terrible!! The fries are always cold and hard. The sandwiches are always dried out! The employee always act as if your bothering them or they don't want to be there...it's really sad

Atmosphere: 1

Food: 1

Service: 1

Loading...