Orders wrong always and they accuse you of lying about it a joke. How is there 20 employees working take longer then a sit down restaurant no wonder McDonald's is losing business. Should have cooked my own food I know better.
Atmosphere: 1
Food: 1
Service: 1
Kyshaa Collins
Staff is very professional and friendly thanks for the new staff much better quicker service no line in drive thru
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble
Brittany Chatterton
Why won't google let us give 0 stars?! Go to any other McDonald's possible. Poor management. Terrible customer service. Refused to correct an issue or give the products paid for. Wasn't worth the fight that management was clearly going to put up for no reason...
Atmosphere: 1
Food: 1
Service: 1
Myrna Zanders
I went to McDonald's earlier in the week and was told there was no Coke so we ordered Sprite. Went two days later and I ordered Coke and was not given that information, when we got home we had diet Coke. Three days later ordered Coke, again got home to find we had diet Coke. Tried calling the restaurant but no one answered the phone. If I was told there was no Coke I would have opted for sprite. Some people just do not like diet beverages and I'm one of them. I only was able to take a couple of sips and had to finish my meal with water.
Atmosphere: 3
Food: 4
Service: 2
Jack Colver
They customer service sucks you could feel that ion like working here vibe highly disappointed in McDonalds the Maniger sucks
Atmosphere: 1
Food: 1
Service: 1
Carmen Garcia
Just so you know. The manager working at the location of 1571 East Ridge Road, Rochester, NY 14621 on January 24 2025 at exact 932pm eastern time look into the phone call i made at 932pm et. I told her how it was the seventh time i order big orders for my kids and chicken Nuggets and they never never put any sauces in it. Her response? Honey it was the driver. I told her love being nice still you guys seal this bag her answered was im too busy for this call in the morning. I was shocked and disappointed. So i told her, you don't have time to address my concern? What kind of manager are you? She hung up on me. I proceeded to call she picked up knew it was me and left the phone on without saying a word all i could hear was the background noise. Then the phone was busy because she probably didnt want noone to call. This is unacceptable and im writing corporate and sending my recorded call to the news. So she can hear the embarrasment and how i was treated.
Atmosphere: 1
Food: 1
Service: 1
angelique higgins
I watched a man have to bag his own meal, I personally have never seen any fast food place do that… usually it’s bagged for you. I thought it was crazy and the wait time for a uber eats order was crazy, nobody spoke to me the entire time I stood there and when I went to speak the employees just walked away lol.
Atmosphere: 2
Food: 3
Service: 2
Christopher Roesch
Many of the employees have a bad attitude and/or are rude. Food is very inconsistent.
Food: 3
Service: 2
Recommended dishes: French Fries
Peter Swan
The employees were unhappy for my business and didn't reply when Greeted them or when I said thank you for the service. They just looked at me and I felt unwanted as a customer. I went to a different fast food restaurant the next time, getting much better customer service at Wendy's down the street.
Recommended dishes: French Fries, Hot Caramel Sundae, Sausage Mcmuffin, Sausage, Mcmuffin
Jim Polk
It's McDonald's. What do you want? It was clean. I went through the drive-thru and all the areas outside of the store were neat and tidy. The people I interacted with were smiling and look like they had a good time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage
Craig Bauer
One napkin for all the food I ordered
Atmosphere: 3
Food: 4
Service: 4
Ray Rae
Clean ,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Mcgriddles
Joe Scheidt
Don’t ask for freshly made food because you will never get it!!!! And their drive through employees are too busy playing on their phone to even bother to get your order right.
Orders wrong always and they accuse you of lying about it a joke. How is there 20 employees working take longer then a sit down restaurant no wonder McDonald's is losing business. Should have cooked my own food I know better.
Atmosphere: 1
Food: 1
Service: 1
Staff is very professional and friendly thanks for the new staff much better quicker service no line in drive thru
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble
Why won't google let us give 0 stars?! Go to any other McDonald's possible. Poor management. Terrible customer service. Refused to correct an issue or give the products paid for. Wasn't worth the fight that management was clearly going to put up for no reason...
Atmosphere: 1
Food: 1
Service: 1
I went to McDonald's earlier in the week and was told there was no Coke so we ordered Sprite. Went two days later and I ordered Coke and was not given that information, when we got home we had diet Coke. Three days later ordered Coke, again got home to find we had diet Coke. Tried calling the restaurant but no one answered the phone. If I was told there was no Coke I would have opted for sprite. Some people just do not like diet beverages and I'm one of them. I only was able to take a couple of sips and had to finish my meal with water.
Atmosphere: 3
Food: 4
Service: 2
They customer service sucks you could feel that ion like working here vibe highly disappointed in McDonalds the Maniger sucks
Atmosphere: 1
Food: 1
Service: 1
Just so you know. The manager working at the location of 1571 East Ridge Road, Rochester, NY 14621 on January 24 2025 at exact 932pm eastern time look into the phone call i made at 932pm et. I told her how it was the seventh time i order big orders for my kids and chicken Nuggets and they never never put any sauces in it. Her response? Honey it was the driver. I told her love being nice still you guys seal this bag her answered was im too busy for this call in the morning. I was shocked and disappointed. So i told her, you don't have time to address my concern? What kind of manager are you? She hung up on me. I proceeded to call she picked up knew it was me and left the phone on without saying a word all i could hear was the background noise. Then the phone was busy because she probably didnt want noone to call. This is unacceptable and im writing corporate and sending my recorded call to the news. So she can hear the embarrasment and how i was treated.
Atmosphere: 1
Food: 1
Service: 1
I watched a man have to bag his own meal, I personally have never seen any fast food place do that… usually it’s bagged for you. I thought it was crazy and the wait time for a uber eats order was crazy, nobody spoke to me the entire time I stood there and when I went to speak the employees just walked away lol.
Atmosphere: 2
Food: 3
Service: 2
Many of the employees have a bad attitude and/or are rude. Food is very inconsistent.
Food: 3
Service: 2
Recommended dishes: French Fries
The employees were unhappy for my business and didn't reply when Greeted them or when I said thank you for the service. They just looked at me and I felt unwanted as a customer. I went to a different fast food restaurant the next time, getting much better customer service at Wendy's down the street.
Atmosphere: 1
Food: 5
Service: 1
It’s a Mickey Ds. You know it.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I like their sausage McMuffin with no egg
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Hot Caramel Sundae, Sausage Mcmuffin, Sausage, Mcmuffin
It's McDonald's. What do you want? It was clean. I went through the drive-thru and all the areas outside of the store were neat and tidy. The people I interacted with were smiling and look like they had a good time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage
One napkin for all the food I ordered
Atmosphere: 3
Food: 4
Service: 4
Clean ,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Mcgriddles
Don’t ask for freshly made food because you will never get it!!!! And their drive through employees are too busy playing on their phone to even bother to get your order right.
Atmosphere: 1
Food: 1
Service: 1
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