2341 W Ridge Rd, Rochester
Best McDonald's meal I've had.
Polite, normally quick with service, food always fresh
The cashiers need more patience.!
Very clean, very polite employees and everyone were a mask. And wear them properly
Every time I go here the service is terrible. Drive-thru has got to be the slowest in America, the staff has no idea how to function, order is always wrong. Only thing you can count on from this place is leaving frustrated.
During this sensitive time.Good food should be hot and the employees with more empathy. Have some compassion for the ones that can't be at work
I waited over ten minutes to order food at the drive through speaker. I noticed you were only taking orders at the other speaker. 5 card went through and still no acknowledgement. I figured this speaker must not be working and drove up to the window. I was told I needed to get out of line and back in line at the other speaker if I wanted to order food. Very rude and poor customer service. I will never go to this location again.
One of favorite McDonald's. Brand new building. Great customer service. Freindly customers. They really did a great job with the traffic flow design, especially for such a busy area. I'll be here again.
I had good service here and my meal was pretty good.
My friends and i (3 16 year olds and 1 18 year old) wanted to get food at 7:24 but the mall was closed so we wanted to go here. We saw a sign on the door saying how if you were under 17 you needed to be with an adult. Becuse our friend was 18 we thought we were fine. As soon as we walk in the lady at the counter asked if we had a parent with u, being honest we said "no but jhe is 18" they said we were not aloud and told to leave so we sid even though we were upset. Anout 5 minutes later we wereshivering outside in 25 degree weather in the dark. The 18 year old in the group went with the other boy with us and asked if we could cone outside until our ride get here. They told us no and when they asked again they said they didnt want an argument. Thanks for leaving 4 teenagers out in the dark while its freezing for no reason
Went through the drive thru. KS#13 side1 order 20. This cashier was awesome! Very pleasant and polite!! She should teach your other cashiers how to take orders at this location. KEEP her, she's the BEST we have seen at the Greece Ridge Mall location. My daughter and I were both impressed and pleasantly appreciative of her tone and demeanor and how welcome she made us feel, in the drive thru. And yes We Love Love Love the Shamrock Shakes!!
Can't go wrong with their hot fudge sundaes. Love them!
Midway through my meal, the cheeseburger meat disintegrated into chunks of something like sirloin tips put through a coffee grinder. The fries were so small that I could have used tweezers to pick them up, and the ketchup containers were the size of contacts containers. After eating, I feel the grease and flavor enhancers coursing through my body. Death in a double quarter pounder meal. Why do I do this to myself
I really wish I didn't have to even give this place one star... just go to another McDonald's. Don't even waste your time. I don't even understand the point of the remodel because it clearly wasn't to lower wait time or improve experience. It's a joke the young kids that work there are all so unprofessional and rude. They sit there and talk to each other and don't acknowledge you and use foul language with their drive through windows open so you hear them. It's McDonald's... a fast food place so expectations are already low to begin with so the fact that they can't even meet that is actually laughable.
2341 W Ridge Rd, Rochester, NY 14626