Does management care about the terrible service of this place or not? Make it make sense........
Ayaan Jama
Went there at 6pm no greeting, they weren’t working more white rice or steak for the rest of the night. I proceeded to create a chicken bowl, no more sour cream or chipotle ranch. I check out using my T-Mobile reward and the lady said oh I stopped taking those……called the owner Bobby no response. Horrible customer service and quality.
Atmosphere: 2
Food: 1
Service: 1
John Trodden
Getting food is a fast moving experience. An assembly line so to speak. Add anything available or very few items to give you the taste you are looking for. I had a bowl, instead of a burrito, less carbs. My food was excellent, and service is very fast and friendly! Everything was of high quality. Would recommend, especially on Mondays (Moe Mondays).
Atmosphere: 4
Food: 5
Service: 5
Savannah Love
My husband and I just have the absolute best experience at Moe’s in Henrietta, NY. The staff member that took our order was so sweet and made amazing recommendations. She acted like a friend of ours! It’s not always you get this level of customer service anymore. Thank you for the great vibes and yummy food!
Atmosphere: 5
Food: 5
Service: 5
Shayna Salisbury
Great food.
Atmosphere: 4
Food: 5
Service: 4
Carlie Hiebler
It’s safe to say that I will never feel comfortable ordering or dining in at this location again. It really sucks because this location used to be amazing.
I have never seen a restaurant so dirty in my life. I am absolutely appalled. There was one other customer in the store at the time of my arrival and the entire dining room was a disaster. Not one clean table to sit at. When I say dirty I do not mean just crumbs I mean literal garbage on the tables and floor.
The unit looked like it hadn’t been cleaned in several days. Food crusted over everywhere, food covering the floor and all over the kitchen equipment. I watched an employee swipe up crusty food and fling it back into the cambros in the unit. I’m sorry but that’s just not safe.
One employee was walking around like on TikTok scrolling on her phone completely ignoring our presence and taking dishes while on the phone. The entire staff also had visibly dirty and stained uniforms on.
I feel bad having to put this on the internet as I’ve never in my life left a bad review but this absolutely needs to come to the owners and or managements attention and be fixed.
Atmosphere: 1
Food: 1
Service: 1
Cherrylyn Mckinley
The person served our food so mean.she dont know how to talk nicely..
Ethan
I really like Moe's Southwest Grill. The prices are fair and the portion sizes are really good. I definetly prefer Moe's over Chipotle.
Atmosphere: 5
Food: 5
Service: 5
RAAB Entertainment
If it wasn't for Mia and Miles I'd be starving on the side of the road. They were super friendly and made sure I was a happy customer. If it's up to me they need a raise
Atmosphere: 5
Food: 5
Service: 5
Andrew Uttaro
Moe's is my go to burrito place for me if I'm looking for the consistency of a chain. This location is great though it's not always the cleanest among the seats. I don't eat in.
Place is filthy while workers sit on their phones. Floors not swept. Garbage full. Zero salsa on the salsa bar other than hot. Funky smell when you walk through the door
Atmosphere: 1
Food: 1
Service: 1
Kadeem Alexander
As soon as I step inside I am greeted with enthusiasm and welcoming. Super friendly and professional. Love the attitude of the staff. Very helpful and accommodating
Atmosphere: 5
Food: 5
Service: 5
Stephanie Griffin
Sam was so sweet and kind tonight! He was professional and provided great customer service. Thanks so much Sam!!
Alison O'Connell
I have always loved moe's over chipotle but the henrietta location has really gone down hill. The food was not fresh. Crusty on the outside like it had been sitting and not stirred for a while. And the place was dirty; from the floors to the seats and especially the bathroom. It absolutely had not been cleaned in days if not weeks. I'm sorry to say that I will not be back.
Does management care about the terrible service of this place or not? Make it make sense........
Went there at 6pm no greeting, they weren’t working more white rice or steak for the rest of the night. I proceeded to create a chicken bowl, no more sour cream or chipotle ranch. I check out using my T-Mobile reward and the lady said oh I stopped taking those……called the owner Bobby no response. Horrible customer service and quality.
Atmosphere: 2
Food: 1
Service: 1
Getting food is a fast moving experience. An assembly line so to speak. Add anything available or very few items to give you the taste you are looking for. I had a bowl, instead of a burrito, less carbs. My food was excellent, and service is very fast and friendly! Everything was of high quality. Would recommend, especially on Mondays (Moe Mondays).
Atmosphere: 4
Food: 5
Service: 5
My husband and I just have the absolute best experience at Moe’s in Henrietta, NY. The staff member that took our order was so sweet and made amazing recommendations. She acted like a friend of ours! It’s not always you get this level of customer service anymore. Thank you for the great vibes and yummy food!
Atmosphere: 5
Food: 5
Service: 5
Great food.
Atmosphere: 4
Food: 5
Service: 4
It’s safe to say that I will never feel comfortable ordering or dining in at this location again. It really sucks because this location used to be amazing.
I have never seen a restaurant so dirty in my life. I am absolutely appalled. There was one other customer in the store at the time of my arrival and the entire dining room was a disaster. Not one clean table to sit at. When I say dirty I do not mean just crumbs I mean literal garbage on the tables and floor.
The unit looked like it hadn’t been cleaned in several days. Food crusted over everywhere, food covering the floor and all over the kitchen equipment. I watched an employee swipe up crusty food and fling it back into the cambros in the unit. I’m sorry but that’s just not safe.
One employee was walking around like on TikTok scrolling on her phone completely ignoring our presence and taking dishes while on the phone. The entire staff also had visibly dirty and stained uniforms on.
I feel bad having to put this on the internet as I’ve never in my life left a bad review but this absolutely needs to come to the owners and or managements attention and be fixed.
Atmosphere: 1
Food: 1
Service: 1
The person served our food so mean.she dont know how to talk nicely..
I really like Moe's Southwest Grill. The prices are fair and the portion sizes are really good. I definetly prefer Moe's over Chipotle.
Atmosphere: 5
Food: 5
Service: 5
If it wasn't for Mia and Miles I'd be starving on the side of the road. They were super friendly and made sure I was a happy customer. If it's up to me they need a raise
Atmosphere: 5
Food: 5
Service: 5
Moe's is my go to burrito place for me if I'm looking for the consistency of a chain. This location is great though it's not always the cleanest among the seats. I don't eat in.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Place is filthy while workers sit on their phones. Floors not swept. Garbage full. Zero salsa on the salsa bar other than hot. Funky smell when you walk through the door
Atmosphere: 1
Food: 1
Service: 1
As soon as I step inside I am greeted with enthusiasm and welcoming. Super friendly and professional. Love the attitude of the staff. Very helpful and accommodating
Atmosphere: 5
Food: 5
Service: 5
Sam was so sweet and kind tonight! He was professional and provided great customer service. Thanks so much Sam!!
I have always loved moe's over chipotle but the henrietta location has really gone down hill. The food was not fresh. Crusty on the outside like it had been sitting and not stirred for a while. And the place was dirty; from the floors to the seats and especially the bathroom. It absolutely had not been cleaned in days if not weeks. I'm sorry to say that I will not be back.
Atmosphere: 1
Food: 1
Service: 5
Welcome to Moe's
Atmosphere: 5
Food: 5
Service: 5
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