This was a DEPLORABLE culinary experience, if you can call it that. We went back to the location of our first date, hoping to repeat the experience. I have never been so disappointed. We were trapped at the top of the stairs in a table for two subject to constant drafts of wind. Nobody came to serve us. Every time we were asking the busboy or hostess to find our waitress. The food came out IMMEDIATELY. It underwent ZERO preparation. The shrimp tacos were three tiny shrimp on a tiny tortilla covered in cilantro. My seven year old could do better. The chicken enchiladas had a heavy dump of salt in them rendering them dry and so salty they were inedible. We ate the chips and the bread and spent half an hour trying to get our bill so we could escape. You couldn't pay me to go back.
Atmosphere: 1
Food: 1
Service: 1
Kevin Houck
Ox and Stones chef knows flavors. ? love this place.
Atmosphere: 5
Food: 5
Service: 4
Oliver Kennett
Delicious food (tapas) with good cocktails and
Atmosphere: 5
Food: 5
Service: 4
Michael Russell
I used to love this place but now they charge 3% more than the prices listed. And this isn't a cash vs. credit surcharge either. It's just fine print on the bottom of the menu that says the prices are actually 3% higher. What the....? I won't be back. Food sucked anyway.
Atmosphere: 3
Food: 3
Service: 2
Silly Minnie
We paid $1500 for 15 people for an engagement dinner primarily made up of paella, a couple of appetizers and some wine. I think we were upcharged because we made the mistake of mentioning an engagement. At most that should have been $700.
Atmosphere: 4
Food: 2
Service: 4
Noheli R
I am sad to leave this one star review as I typically love Ox and Stone, but did you all know that Ox and Stone charges to reserve tables for parties larger than 8?! When I originally called to reserve a table for 15, the woman on the phone told me that it was just a deposit and that it would be fully refunded once my entire party has arrived. Well, this occurred on Feb 17th (11 days ago) and I have yet to receive my refund. I've tried calling the restaurant and sending emails but I have not had anyone return my messages. Please someone, make it make sense!! Why would I pay you an extra $10 per person when I am helping your restaurant out by bringing customers/business. I honestly wouldn't have a problem if they were upfront with this information, but to lie and tell me I would be refunded and then never get my money back is deceitful. Anyways, just wanted to make you all aware that there are other businesses who will reserve a space for your party and not charge you or be deceitful about it.
Service: 1
Bob C
Another "better" restaurant bites the dust. This once fine dining experience has fallen by the wayside and being a part of the Swan Family of establishments, it was very disappointing.Apologies to the Chef, the food was delicious, sadly overshadowed by the experience, we unfortunately did not even mention the food until we were leaving because the rest of the experience became the focal point of the evening.Our server greeted us promptly and reviewed the special for the evening. Because our group is large and made up of couples, we asked that our checks be split by couple so to secure the proper breakdown. Our server advised that they don't have the capability to do separate checks and that we were welcome to figure it out ourselves once the overall bill came. I found this to be odd, because Ox & Stone had been a favorite destination in the past for us as a large group and this request was always accommodated, not to mention the fact that any POS system manufactured after the late 90's should have the capability to separate checks. That started the downward spiral.We were then informed that the food would come out of the kitchen as it was completed so as not to back up the kitchen; this is not an issue at all, however what was at issue was the timing and how it was managed. As this was a large party, our selections were quite diversified from Paella & Fajitas to one at our table having only the sizzling shrimp and the lime rice served together as her entrée. Side bar, we asked if the "Coliflor al Pastor" could be made without the onion, were told by the server that it is a pre-made dish and could not be customized. I am not sure if that is true but seemed odd, none-the-less, this became a hard pass.The first item out of the kitchen was the sizzling shrimp, followed by other entrées at the table sporadically and piecemealed; 25 minutes later, and having to ask (a second time) for the lime rice, was the last thing to hit our table. Two diners were done eating as the final two dishes were being served. I would have hoped that someone in the kitchen or even the server would have thought to calculate the timing and fire the Paella, Arroz con pollo and Fajita before they fired up the Shrimp and Roasted Carrots ... then forgetting to scoop out the side of Lime Rice and serving that last.We were never asked for more cocktails, which was a shame as I know that the real money comes from the bar-tab. I did ask for another margarita, but asked if there was an upgrade from the well version, I had upon arriving; our server said no, but there was a spicy margarita, that I decided to try. Admittedly, it did have more flavor than the first. Again, not asking for additional cocktails seems crazy, considering everyone was nursing the one that we had from the bar downstairs. Next issue, the clearing of the table; it didn't happen. One diner at our table referred to it as the graveyard of dishes and glasses, I guess because it was directly next to him, that would make sense. I would suggest that when a runner drops off a plate, that they pick up a couple of the dead ones or even have the server engaged to do so.Finally, as promised, we were left to our own accord to figure out our own checks, which in my opinion is the job of the host (restaurant, server, POS system) not mine.Ultimately, we most likely won't return, for some of us it was the cleanliness factor, for others it was the disregard for hospitality. Treating your guests as a commodity rather than guests changes the very DNA of a restaurant and the dining experience as a whole. I am not sure if our server was new and inexperienced, but some training on the finer points of dining might be in order, perhaps send him to dine at Redd, Edibles, Max's, Tony D's, pick one, perhaps that exposure may help him gain an understanding of hospitality and what it means to have guests; always keeping in mind that these people chose your establishment of all that our city has to offer to spend their money and
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Seafood Paella, Fries
Adam Caulfield
Had reservations made weeks in advanced, but still had to wait 1 hour to be seated. Food was decent, but some parts were not hot when they arrived to our table.
Atmosphere: 3
Food: 2
Service: 1
Andrea D
Carne asada was amazing! Calamari was cooked perfectly, and the gnocchi was to die for! Highly recommend! Staff was friendly and amazing and very on top of everything, if i could give it 10/10 i would! Thank you for an amazing meal also the atmosphere was perfect!
This place frustrates me. It checks so many boxes to getting things right. But then, huge let down. Service? Great! Bar menu/selection? Awesome! Atmosphere? Excellent! Cleanlines? Indeed.And then there's the food. Awful. Bland and a bit pricey. Absolutely uninspiring. It looks ok. But hey, who wants some deepfried, Crickets? As always, I am skeptical of any place that charges for chips and salsa, and both were some of the worst I have ever had.Fix the menu! Make it fit the name of the place and the Atmosphere and I would try again. Just remember, if you go, prepare to leave hungry
Been here several times. Love it. Drinks are expensive but nice place to go every once in a while.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fish Taco
Bethany Lindsey
It was a work event so certain food was prepared. It was
Atmosphere: 3
Food: 3
Service: 3
Cheryl Davenport
Beautiful warm atmosphere ! A little loud to the design of the space . Very much enjoyed the musician playing Spanish guitar! Food a little pricey but very good !
Atmosphere: 5
Food: 4
Service: 4
Charles Snedden
Not my cuppa tea as a venue. Too dark.But a great location and decent menu for shares plates.I had the chicken enchiladas and some crickets.
We were really looking forward to dining here as their menu sounded incredible. The food did not disappoint! However the service made us feel unwelcome. We felt as if our server didn’t want to be there and was quite absent. We wish the food could have been paced out, instead it arrived all at once and made us feel like they just wanted to flip the table. It’s a beautiful cozy place with an excellent menu unfortunately the service just didn’t align this time.
This was a DEPLORABLE culinary experience, if you can call it that. We went back to the location of our first date, hoping to repeat the experience. I have never been so disappointed. We were trapped at the top of the stairs in a table for two subject to constant drafts of wind. Nobody came to serve us. Every time we were asking the busboy or hostess to find our waitress. The food came out IMMEDIATELY. It underwent ZERO preparation. The shrimp tacos were three tiny shrimp on a tiny tortilla covered in cilantro. My seven year old could do better. The chicken enchiladas had a heavy dump of salt in them rendering them dry and so salty they were inedible. We ate the chips and the bread and spent half an hour trying to get our bill so we could escape. You couldn't pay me to go back.
Atmosphere: 1
Food: 1
Service: 1
Ox and Stones chef knows flavors. ? love this place.
Atmosphere: 5
Food: 5
Service: 4
Delicious food (tapas) with good cocktails and
Atmosphere: 5
Food: 5
Service: 4
I used to love this place but now they charge 3% more than the prices listed. And this isn't a cash vs. credit surcharge either. It's just fine print on the bottom of the menu that says the prices are actually 3% higher. What the....? I won't be back. Food sucked anyway.
Atmosphere: 3
Food: 3
Service: 2
We paid $1500 for 15 people for an engagement dinner primarily made up of paella, a couple of appetizers and some wine. I think we were upcharged because we made the mistake of mentioning an engagement. At most that should have been $700.
Atmosphere: 4
Food: 2
Service: 4
I am sad to leave this one star review as I typically love Ox and Stone, but did you all know that Ox and Stone charges to reserve tables for parties larger than 8?! When I originally called to reserve a table for 15, the woman on the phone told me that it was just a deposit and that it would be fully refunded once my entire party has arrived. Well, this occurred on Feb 17th (11 days ago) and I have yet to receive my refund. I've tried calling the restaurant and sending emails but I have not had anyone return my messages. Please someone, make it make sense!! Why would I pay you an extra $10 per person when I am helping your restaurant out by bringing customers/business. I honestly wouldn't have a problem if they were upfront with this information, but to lie and tell me I would be refunded and then never get my money back is deceitful. Anyways, just wanted to make you all aware that there are other businesses who will reserve a space for your party and not charge you or be deceitful about it.
Service: 1
Another "better" restaurant bites the dust. This once fine dining experience has fallen by the wayside and being a part of the Swan Family of establishments, it was very disappointing.Apologies to the Chef, the food was delicious, sadly overshadowed by the experience, we unfortunately did not even mention the food until we were leaving because the rest of the experience became the focal point of the evening.Our server greeted us promptly and reviewed the special for the evening. Because our group is large and made up of couples, we asked that our checks be split by couple so to secure the proper breakdown. Our server advised that they don't have the capability to do separate checks and that we were welcome to figure it out ourselves once the overall bill came. I found this to be odd, because Ox & Stone had been a favorite destination in the past for us as a large group and this request was always accommodated, not to mention the fact that any POS system manufactured after the late 90's should have the capability to separate checks. That started the downward spiral.We were then informed that the food would come out of the kitchen as it was completed so as not to back up the kitchen; this is not an issue at all, however what was at issue was the timing and how it was managed. As this was a large party, our selections were quite diversified from Paella & Fajitas to one at our table having only the sizzling shrimp and the lime rice served together as her entrée. Side bar, we asked if the "Coliflor al Pastor" could be made without the onion, were told by the server that it is a pre-made dish and could not be customized. I am not sure if that is true but seemed odd, none-the-less, this became a hard pass.The first item out of the kitchen was the sizzling shrimp, followed by other entrées at the table sporadically and piecemealed; 25 minutes later, and having to ask (a second time) for the lime rice, was the last thing to hit our table. Two diners were done eating as the final two dishes were being served. I would have hoped that someone in the kitchen or even the server would have thought to calculate the timing and fire the Paella, Arroz con pollo and Fajita before they fired up the Shrimp and Roasted Carrots ... then forgetting to scoop out the side of Lime Rice and serving that last.We were never asked for more cocktails, which was a shame as I know that the real money comes from the bar-tab. I did ask for another margarita, but asked if there was an upgrade from the well version, I had upon arriving; our server said no, but there was a spicy margarita, that I decided to try. Admittedly, it did have more flavor than the first. Again, not asking for additional cocktails seems crazy, considering everyone was nursing the one that we had from the bar downstairs. Next issue, the clearing of the table; it didn't happen. One diner at our table referred to it as the graveyard of dishes and glasses, I guess because it was directly next to him, that would make sense. I would suggest that when a runner drops off a plate, that they pick up a couple of the dead ones or even have the server engaged to do so.Finally, as promised, we were left to our own accord to figure out our own checks, which in my opinion is the job of the host (restaurant, server, POS system) not mine.Ultimately, we most likely won't return, for some of us it was the cleanliness factor, for others it was the disregard for hospitality. Treating your guests as a commodity rather than guests changes the very DNA of a restaurant and the dining experience as a whole. I am not sure if our server was new and inexperienced, but some training on the finer points of dining might be in order, perhaps send him to dine at Redd, Edibles, Max's, Tony D's, pick one, perhaps that exposure may help him gain an understanding of hospitality and what it means to have guests; always keeping in mind that these people chose your establishment of all that our city has to offer to spend their money and
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Seafood Paella, Fries
Had reservations made weeks in advanced, but still had to wait 1 hour to be seated. Food was decent, but some parts were not hot when they arrived to our table.
Atmosphere: 3
Food: 2
Service: 1
Carne asada was amazing! Calamari was cooked perfectly, and the gnocchi was to die for! Highly recommend! Staff was friendly and amazing and very on top of everything, if i could give it 10/10 i would! Thank you for an amazing meal also the atmosphere was perfect!
Wheelchair accessibility: A ramp for wheelchairs!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margherita, Seafood Paella, Calamari, Beef
This place frustrates me. It checks so many boxes to getting things right. But then, huge let down. Service? Great! Bar menu/selection? Awesome! Atmosphere? Excellent! Cleanlines? Indeed.And then there's the food. Awful. Bland and a bit pricey. Absolutely uninspiring. It looks ok. But hey, who wants some deepfried, Crickets? As always, I am skeptical of any place that charges for chips and salsa, and both were some of the worst I have ever had.Fix the menu! Make it fit the name of the place and the Atmosphere and I would try again. Just remember, if you go, prepare to leave hungry
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
Been here several times. Love it. Drinks are expensive but nice place to go every once in a while.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fish Taco
It was a work event so certain food was prepared. It was
Atmosphere: 3
Food: 3
Service: 3
Beautiful warm atmosphere ! A little loud to the design of the space . Very much enjoyed the musician playing Spanish guitar! Food a little pricey but very good !
Atmosphere: 5
Food: 4
Service: 4
Not my cuppa tea as a venue. Too dark.But a great location and decent menu for shares plates.I had the chicken enchiladas and some crickets.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Crickets, Chicken Enchiladas
We were really looking forward to dining here as their menu sounded incredible. The food did not disappoint! However the service made us feel unwelcome. We felt as if our server didn’t want to be there and was quite absent. We wish the food could have been paced out, instead it arrived all at once and made us feel like they just wanted to flip the table. It’s a beautiful cozy place with an excellent menu unfortunately the service just didn’t align this time.
Atmosphere: 5
Food: 5
Service: 2
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